How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%9+1.3Craft & service 20%82+16.4Value 10%68+6.8Momentum 8%9+0.7Track record 7%99+6.9Accountability 5%6+0.3Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.35SCOREPointe Pest Control - West Chicago
Better than 13% of ant exterminators · #35 of 40
Pointe Pest Control - West Chicago for bug & insect extermination
Clear ✕All 541 Google reviews tagged “Bug & insect extermination” · showing 100
Could not have been better, professional, courteous, knowledgeable and productive. Just terrific! Milton always does a great job !
Very efficient and great service. Dan was extremely friendly and very informative and thorough in the treatment of our carpenter ant problem as well as spraying for out-of-doors buggers.
Josh always does a great job for us. He is very friendly to work with. He is also very respectful, responsive, and does a great job at keeping spiders and ants and all other creepy crawlers outside where they belong. We are very happy with Pointe Pest Control and with Josh. We especially like that we have the same…
Great service! Absolutely will recommend!!
This group is thorough and trained well to do their job.
careful and competent
Tech did not address the front of the house. I called the office to have a tech come back. The lady answering the phone was not professional and hung up on me when I was saying good bye.
Juan was very prompt and arrived on time! He was concerned about my concerns and addressed them!! Did a great job!
Great polite guy, good service as is norm.
Great service, great tech.
Timothy for very thourough and pleasant!
Dan is amazing. He serviced our home since before our daughter was born keeping it safe from all the critters.
Excellent communication and work...We are Ant free!!!
Milton is the best. If possible we would like to have him do our home every visit. Thank you and have great day!
Thank you very much, Jose, my husband mentioned your professionalism, knowledge, and how pleasant you were. We are grateful and thankful!
Tim was my new technician and he was very thorough and professional!
Excellent service and customer care! Juan was fantastic, thoroughly explained everything he was going to do and gave us options to best fit our needs. Highly recommended from phone call to completed service. Issue was resolved same day, thank you!
Alex did a thorough job on the property - thank you. Went above and beyond and quickly responded to my requests to address issues.
Technician is very friendly and knowledgeable and thorough.
Milton is the BEST at what he does! We’ve had him service our house for years and he’s always done a thorough and effective job. He has great attention to detail and is always very friendly. We couldn’t ask for better!!! ⭐️⭐️⭐️⭐️⭐️
Melvin did a great job. Very professional and pleasant. Knows what he's doing and did a thorough job. Thank you!
Carlos was polite, professional, and knowledgeable. He checked in at the beginning of this visit in order to address any specific concerns I might have, and spent extra time examining the property for additional pests while treating for the ones I mentioned. I really appreciate his thoroughness.
Milton was extremely professional and knowledgeable. I had a ton of questions and he answered them all. Milton also called before he was on the way to let us know what his arrival time would be. Lastly, he took care and worked precisely to protect my animals and child, while working to prevent further infestation.
Jonathan has done an excellent job since i elected this service. He is very knowledgeable and also very personable. He lets me know what has been done, and actually listens to me, and has given me what he has done, and I really am glad I elected this service. Hats off to Jonathan Jiminez!!
Great guy. very polite.. Kept ne posted on what he was doing.
Alex provided a great service. He did a detailed job. Strongly recommend him!
Thank you for listening to my concerns and recommending the appropriate services.
I have always been very pleased with the West Chicago location and Justin who is clearly very experienced in caring for people’s homes was delightful and funny while being efficient and informative. It’s a pleasure having Pointe Pest control service my home.
Milton arrived promptly on time and was an absolute pleasure from start to finish. He took the time to introduce himself to our dogs, gave us all the information we needed and then got to work. Excellent customer service and a real affirmation on our decision to go with Pointe Pest Control!
Adrian did a great job today , he went above and beyond especially with de webbing the exterior of the house , I think this is the first time it was done by Pointe Pest . Much appreciated !
Are Pointe Pest Control provides high quality, professional services. They go above and beyond our expectations with every service call. The spider and silver fish problem we had for years (using another pest control company) is now under control. Not to mention, they discovered a mouse problem and have put efforts…
Great job guys
Antonio was very polite and even helped me bring in a heavy box that had been delivered. He did his job and didn't bother me or my two dogs.
Great service, very responsive and reasonable rates. Would highly recommend!
Always satisfied with their service! Our technician Mike is always on time, friendly and thorough. They service our business and 3 residents. Highly recommend.
Technician was pleasant, prompt, and professional
Even without having time to answer the door, Alan Wwest did his inspection and cleanup. Thankful for the accurate and honest service. He consistently does a great job.
great service and went above and beyond with the pest service and even took down the small wasp nest near garage
Malik was very friendly and thorough. He explained everything he was doing and gave me tips on how to protect my home from pests. I highly recommend Malik and Point Pest Control.
Great professional timely service!One of the best service people- Ryann V. He has been coming to us over 3 years.
Pointe has done an excellent job for us for years - Mosquitos, Bees, Ants, Carpenter bees & ants, etc. Excellent, professional, courteous and thorough! Tim, Albert and whole team is always great! HIGHLY RECOMMEND
Excellent professional
Alan is thorough - addressed all concerns and is cheerful and helpful! Excellent service!!
Malik did an excellent job. He is always professional and efficient with the treatments he applies.
Genssie did a fantastic job explaining and applying the pest control product. I am happy that we went with a company that treats all pests.
Excellent! Friendly and responsive.
Very efficient, professional & pleasant
Nick has been treating our house for a few years now. He remembers previous pest issues from previous seasons, and comes prepared in advance. This latest time he even helped me chase down my dog, who ran out the front door! Great service from Pointe and Nick!
Brian was very professional, courteous , and thorough . He was sure to ask about treating the areas I had not mentioned or thought about .
Professional. Competent. Customer Centric.
Our technician, Peyton Brown, was extremely friendly and upbeat, even on this frigid day! 😊 he also asked us if we were having any pest issues, we were not. Wish all service people were this nice!
Jonathan Jimenezas a service technician today and he was very profesional and thorough.Specific areas where pointed out to him, and he addressed the areas I mentioned to him. I was very plesed with his service.
Oscar delivered an exceptional and comprehensive inspection. His expertise, punctuality, and positive attitude truly shone through.
Julian called with an eta and arrived on time. Services performed were through. Highly recommend Pointe Pest Control.
Profesional, competent and pleasant.
Amazing service ! Technician Carlos was very knowledgeable and gave my wife and I peace of mind with the services he was providing!
Victor was extremely professional, courteous, and detailed about the work performed on our home. It’s very rewarding to get a technician like this to come and service your home. We certainly appreciated his hard work, so thank you!
Juan P. is an excellent technician! Very polite and efficient.
Joe was nice and ansered our questions. He was professional and informative.
Alexiss did a great job. He explained what he was going to do and precautions for my dogs. Much appreciated!
Bennet was very thorough and extremely knowledgeable. He was also super friendly!! Thank you
Dan is very friendly when he comes. Always double check on stuff. He has the mice under control since we first started. I finally have my kitchen back in order from them running up and down my cabinet with pots and pans.
Austin was very professional and efficient. He listened to our concerns, and explained his treatment protocol. Job well done!
Victor was very pleasant and did inside and outside. He let me know when he was on his way and made sure my wife knew when he arrived. Victor is very efficient and thorough. I am very pleased and glad he was our tech for this service.
Mike Ellis very good at explaining conditions. Leaves a supply of traps for interior use.
Rep (Milton) took care of the basement and crawl space as well as the entire outside perimeter. We used to have lots of spiders, webs and flies in the basement, and ants in the kitchen, but no more.
Pointe Pest Control is the best Pest Control company I have used so far. We switched to Pointe from other big companies since those companies' services were over-promised but under-performed in the past years. Also, I found Pointe based on "Best Pick Reports" Quality Home Services Guide" for North Shore Area and…
Very friendly and efficient service
Irving is very professional, helpful, and friendly. I highly recomended.
Juan was very professional, knowledgeable and went about his job respectfully and efficiently. Both my husband and I were very pleased!
Professional technician did a very thorough job.
Austin is very nice and polite. Never gives us a hard time if we ask him to spray someplace. He does a great job, haven’t been seeing any bugs. Love this place.
Sam showed up right on time. Very personable, knowledgeable and professional.
Joseph our Tech was great to work with
I cannot say enough good things about Pest Pointe Control! Tyler was quick, efficient and expalined the timing and process he is using to keep us as bug free as possible. Super nice and friendly.
tech was polite, knowledgeable and very neat. very nice and knew his job well. he knows exactly what to do and I suggest everyone should try using Pointe Plus give them a try. i would not use anyone else as everyone at Pointe Plus is very customer oriented and is very very responsive. he always does a great job. great representative of POINTE PEST
Austin is very professional in terms of timing, communication knowledge and customer friendly nature!!
I like this company because they make sure you are a happy customer., I had a new tech named Ryan today, and he seemed to truly care about my clothes moth problem. He answered all my questions, and I was extremely happy to know he was in the business 15 years. I feel confident that with his expertise these moths will hopefully be gone soon. Thank you Ryan!
Pointe has been "on point" for my pest control prevention and mitigation for many years. Tyler displays the utmost professionalism on our service calls. Thank you for all the help!
Bennett was very thorough and very professional. Most extensive treatment ever. This service was performed on time and on a November day that saw several inches of snow. Thanks, Bennett!
Jonathan has been really helpful! We recently bought our home and have been dealing with pests as the weather changes, and Pointe has been easy to set up appointments with, punctual, and our tech answers my many questions and is thorough. They’ve been out 3 times in the last month to help with issues that have come up, and we’re happy with results so far.
Very satisfied with Pointe Pest Control. In addition to normal scheduled outside services, they accommodate our requests for inside when needed, and inquire if we have any additional concerns at each call. At our most recent service, technician Sage was prompt, comprehensive and courteous.
We had a bad experience with another company and Pointe was recommended to us. We couldn't be happier with their service!
Michael Ellis did an excellent job. He called ahead when he was on his way. He explained thoroughly the treatment he did inside and outside of my home. Highly recommend Pointe Pest Control. I have not had any issues with pests inside my home since I have been using this company. Thank you!!!
Our technician did a fine job. Let us know he was here.
We've been using Pointe Pest Control for several years. Service is excellent...professional and courteous. Our biggest issue in years past has been mice and since using Pointe Pest Control, we've noticed a significant drop in activities of these pests in our house. Our technician, Genssie is great! Very pleased...recommended!
Sam and his partner were Very thorough and answered all our questions. He took time to talk about our issues and had solutions for us. Great job!
Highly professional, courteous, knowledgeable, and clearly wanted to deliver good service! I am delighted with the service we received today. I am looking forward to having him return as the requested technician for follow up visits and another treatment we are seeking for mosquitoes.
Saige was great. Professional, Polite and efficient. He inspected my home and provided feedback. He took extra measures for looking for entry points and was very detailed in his methods. Very pleased with his work. Highly recommended
Technician was timely, professional and answered all my questions so I could understand.
We got great service from Joseph. He was helpful and explained what he was doing the entire time. We very much appreciate the service you provide and we were very pleased with the outcome. He went above and beyond. Very pleased.
Aaron J did a great job! Very thorough and hard working!
Eddie was very knowledgeable and helped us get our new home set up with his service. Thank you!
Johnathan was the most professional and detailed oriented serviceman I've ever had. Previously I've had orkin, terminex and other independent local exterminators and without any doubt this company and tech are far more superior than the rest. Very happy!!
Peyton did a very thorough pest treatment at my home today.
Milton was great! He was personable and communicated honestly and clearly to me about our Box Elder bugs. Very pleased with him and his service.
Dan did a great job. He went 4 for 4 on the bait traps.
As always, very professional Tyler is great!
So helpful and great service!!!
Our technician, Michael, is very detail-oriented and willing to share his knowledge about controlling pests in our area.
vs category
Blue = Pointe, grey = ant exterminators average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%9+1.3Craft & service 20%82+16.4Value 10%68+6.8Momentum 8%9+0.7Track record 7%99+6.9Accountability 5%6+0.3Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
