How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%9+1.3Craft & service 20%82+16.4Value 10%68+6.8Momentum 8%9+0.7Track record 7%99+6.9Accountability 5%6+0.3Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.35SCOREPointe Pest Control - West Chicago
Better than 13% of ant exterminators · #35 of 40
Pointe Pest Control - West Chicago for general pest inspection
Clear ✕All 1,324 Google reviews tagged “General pest inspection” · showing 120
Melvin was the technician for my service. He was OUTSTANDING. He answered all questions and concerns without hesitation. He is very professional and truly cares about the property and the customer. I would give 10 stars if I could
Could not have been better, professional, courteous, knowledgeable and productive. Just terrific! Milton always does a great job !
Very efficient and great service. Dan was extremely friendly and very informative and thorough in the treatment of our carpenter ant problem as well as spraying for out-of-doors buggers.
Leo is so kind and very professional. Thank you, Leo!
Great service! Absolutely will recommend!!
Milton was here yesterday -- courteous, helpful and professional Again a 5 star rating. If a10 star rating was available-- then I'd give him a 10. Jan Davis
My technician did a great job. He was professional, timely , observant and attentive to my household's needs. Thank you for continuing your excellent service and extra assistance when needed. Ryan was great and is a great asset to your team, sorry he is transferring to other location .
This group is thorough and trained well to do their job.
Once again, Alexiss Aguirre did a very good job with the pest control service at my home today. I would recommend him to others.
We have quarterly, services from Pointe Pest Control, and when scheduling those services, we always request Milton. He is friendly and engagin, prompt, thorough, and is customer-focused/centered. He explains the services to be performed, and reviews them after completion. We enjoy seeing him and know that he…
Our Technician was excellent, professional, friendly, came here in 30 min, and got the job done in 1h.
Tech did not address the front of the house. I called the office to have a tech come back. The lady answering the phone was not professional and hung up on me when I was saying good bye.
Matt was very friendly and knowledgeable. He did a very thorough job checking out the inside and outside of our house.
Initial visit. Joe was prompt, knowledgeable, & efficient. I now have a better understanding of pest control. Confident we will receive good service throughout the year.
Great polite guy, good service as is norm.
Timothy for very thourough and pleasant!
My tech did so much more than those on the past. The spray was broad and full. He used granules around the foundation and he swept the gutters for spiders and bugs.
Dan is amazing. He serviced our home since before our daughter was born keeping it safe from all the critters.
Leo answered all of my questions and did a great job trying to remove the yellow jacks.
Very thorough in his service today for us. He was friendly and polite. Did a great job.
Very professional service person.
Alexiss was courteous and very thorough. He is very knowledgeable.
Eddie is the best! Without me asking, he offered to come in and check mouse traps that he placed in the basement on his last visit... all clear! He is very conscientious and wants to make sure I am pleased before he leaves. Another great job!!
Chris was on time, nice, knowledgeable and efficient. Great representative for Pointe!
Genssie was very polite, answered all my questions and finished the job thoroughly and quickly.
Excellent as usual
Met Alan and watched him service our home and we were very pleased.
I was very happy with Eddie's work
Payton was very courteous and thorough, he is a winner.
Milton is the best. If possible we would like to have him do our home every visit. Thank you and have great day!
Lamont was very pleasant and knowledgeable. He answered all my questions and was very helpful. A pleasure to have check things in our home. Lamont is a wonderful technician. I feel very comfortable with his inspection and explanation to me.
Yuvan was great! Helped a lot and pointed out problem areas to watch out for and how to handle fixing them. Very happy with his service!
Alex provided Excellent attention to details and was very polite. I've been very happy with Pointe for the longest time!
Tim was my new technician and he was very thorough and professional!
My adult son was home for your technician as I was on away for a medical appointment. Your technician was very professional and honest as he checked for bed bugs. He and your company receive a high score from us. I will highly recommend your company and Jonathan Diaz.
Alex did a thorough job on the property - thank you. Went above and beyond and quickly responded to my requests to address issues.
Technician is very friendly and knowledgeable and thorough.
Milton is the BEST at what he does! We’ve had him service our house for years and he’s always done a thorough and effective job. He has great attention to detail and is always very friendly. We couldn’t ask for better!!! ⭐️⭐️⭐️⭐️⭐️
This company was recommended to me by my daughter. Very professional and responsive from the start. Alexiss, Ryan P. and Joseph were very knowledgeable and respectful of our home/property. So far, so good. Will update post as we go through the yearly treatment. Update: Company is still consistently reliable and provide effective treatments.
Isaiah was terrific. Knowledgable and was able to answer all of my questions regarding mice. All of your technicians have been wonderful since I began using Pointe and Isaiah fits right in. Thanks so much!
Melvin did a great job. Very professional and pleasant. Knows what he's doing and did a thorough job. Thank you!
Carlos was polite, professional, and knowledgeable. He checked in at the beginning of this visit in order to address any specific concerns I might have, and spent extra time examining the property for additional pests while treating for the ones I mentioned. I really appreciate his thoroughness.
Nick was very knowledgeable & professional. Explained everything in much appreciated detail:)
Milton was extremely professional and knowledgeable. I had a ton of questions and he answered them all. Milton also called before he was on the way to let us know what his arrival time would be. Lastly, he took care and worked precisely to protect my animals and child, while working to prevent further infestation.
Jonathan has done an excellent job since i elected this service. He is very knowledgeable and also very personable. He lets me know what has been done, and actually listens to me, and has given me what he has done, and I really am glad I elected this service. Hats off to Jonathan Jiminez!!
Great guy. very polite.. Kept ne posted on what he was doing.
Alex provided a great service. He did a detailed job. Strongly recommend him!
We have used Pointe Pest Control for several years now. Their service is always great. Dan was our tech yesterday. He came to the door asked if we had we had any issues outside of normal service. Very pleased with Dan and Pointe! Thanks!
Great attitude, very respectful, explained everything very well. We are happy to be working with him!
Thank you for listening to my concerns and recommending the appropriate services.
Unfortunately this was not Pointe Pest’s best visit. I have had this service for several years and I have to say was disappointed this visit. Granuals were spilled on my driveway and not cleaned up … I had to since I have a dog I didn’t want getting into it. Part of the service is de-webbing … this was either not…
Sage was my technician today for the treatment. He was very helpful and explained everything he did. He gave me some suggestions and took care of the ant issue on my brick patio. He came inside and refilled my mouse baits, then gave me some suggestions for how to fix the areas where the mouse have been nibbling…
The technician Julian C was very professional and performed an outstanding job.
Alexiss listened to my concerns and thoroughly addressed them.
The technician was very polite and professional throughout the entire visit. He explained everything clearly and completed the work efficiently. Great service overall.
Milton arrived promptly on time and was an absolute pleasure from start to finish. He took the time to introduce himself to our dogs, gave us all the information we needed and then got to work. Excellent customer service and a real affirmation on our decision to go with Pointe Pest Control!
The technician was on time courteous and respectful of our property. Seemed knowledgeable and thorough.
Adrian did a great job today , he went above and beyond especially with de webbing the exterior of the house , I think this is the first time it was done by Pointe Pest . Much appreciated !
Great job guys
Juan did an amazing job with our service today! He explained everything beforehand and was very friendly!
Antonio was very polite and even helped me bring in a heavy box that had been delivered. He did his job and didn't bother me or my two dogs.
Yuvan did a great job. He removed all the spider webs around our outside lights. Much appreciated!!
Antonio has done a very through job spraying inside our house and clearing the spider webs up outside the porch.
Peyton Did an outstanding job Very Detailed Very professional
Great service, very responsive and reasonable rates. Would highly recommend!
Brian was professional, polite and thorough. Highly recommend and would love to have him when we need our next service. Thanks Brian!!
Irving did an excellent job explaining what he did . Good tutorial on how to treat spider situations where they occur--in our case basement cobwebs in seldom frequented areas.
Isiah did a great job explaining what he was going to do. He answered our questions. We would like him to continue to be our tech.
I had a great experience with Pointe Pest Control from start to finish. Angel, my customer service representative, was fantastic to work with. He took the time to explain everything clearly, answered all of my questions, and made sure I understood the process and what to expect. When it came time for service,…
The technician was very professional and answered all of my questions and explained everything he was doing around the house.
Even without having time to answer the door, Alan Wwest did his inspection and cleanup. Thankful for the accurate and honest service. He consistently does a great job.
Our technician Michael Ellis is always so kind, courteous and informative. I appreciate him!
great service and went above and beyond with the pest service and even took down the small wasp nest near garage
Friendly and knowledgeable technician that takes the time to go over any and all concerns
Milton from Pointe was excellent! Came in and got straight to work after a short discussion on what we have experienced. He placed traps down, treated the exterior of the home for bugs, filled gaps that pests can get into with mesh, and provided guidance on what we can do to prevent pests in the future. All of this…
Since our "New Technician" Came out I am very happy. First guy that came out in the fall. Absolutely did not do everything he was supposed to do. He informed me they donot come in house, that is where my mouse problem was. What the hedk. 2ND Service was excellent, showed on time and did everthing the first guy…
Pointe has done an excellent job for us for years - Mosquitos, Bees, Ants, Carpenter bees & ants, etc. Excellent, professional, courteous and thorough! Tim, Albert and whole team is always great! HIGHLY RECOMMEND
Our tech Austin, who has been our tech the last several years now, did a thorough and complete job both inside and out. Very friendly and listened to an issue I had and treated for the problem. Utmost in professionalism.
Excellent professional
Alan is thorough - addressed all concerns and is cheerful and helpful! Excellent service!!
Excellent service with a knowledgeable technician! We will continue to use this pest control service! Always the best! Continued great service. Irving took care of mice boxes and used the outside spray which will work wonders! Thanks!
Malik did an excellent job. He is always professional and efficient with the treatments he applies.
Genssie did a fantastic job explaining and applying the pest control product. I am happy that we went with a company that treats all pests.
Joe did a great job. Friendly and professional!
Excellent! Friendly and responsive.
Fernando was thorough and did a great job. He is always polite and willing to check everything. His trainee was also very good! I am now ready to Fight off all the bugs and bees that will come my way!
Nick has been treating our house for a few years now. He remembers previous pest issues from previous seasons, and comes prepared in advance. This latest time he even helped me chase down my dog, who ran out the front door! Great service from Pointe and Nick!
Worked quickly, explained what he, found and was very friendly.
Michael is always professional and courteous.
Our technician, Peyton Brown, was extremely friendly and upbeat, even on this frigid day! 😊 he also asked us if we were having any pest issues, we were not. Wish all service people were this nice!
Prompt, efficient service as always. Thanks!
Jonathan Jimenezas a service technician today and he was very profesional and thorough.Specific areas where pointed out to him, and he addressed the areas I mentioned to him. I was very plesed with his service.
Oscar delivered an exceptional and comprehensive inspection. His expertise, punctuality, and positive attitude truly shone through.
Brian was extremely polite and efficient. Very pleased with the service.
He did a thorough job. 😊
Julian called with an eta and arrived on time. Services performed were through. Highly recommend Pointe Pest Control.
Amazing service ! Technician Carlos was very knowledgeable and gave my wife and I peace of mind with the services he was providing!
Victor was extremely professional, courteous, and detailed about the work performed on our home. It’s very rewarding to get a technician like this to come and service your home. We certainly appreciated his hard work, so thank you!
The technician wa very thorough, considerate, informative and insightful. We need more of thjis workers in the world. GOOD HIRE!!!
Antonio is conscientious, competent, thorough, and personable! Outstanding young man! Please keep him assigned to my Account.
Very courteous and kind! He knows what he’s looking for! He helped me with a mice problem years ago in a different home!!
Juan P. is an excellent technician! Very polite and efficient.
Milton came exactly on time. He explained how the service works and made sure to answer all of my questions. I look forward to a bug free environment and am happy to know I can call them if I see the happy creatures around in the meantime.
We were dreading having someone come to our house to take care of a sudden ant problem in bathroom and at one of our outdoor entrance doors. Then your Michael Ellis arrived. He made us feel at ease. Asked for more detail of our problem. Told us step by step what he'd be doing inside and outside. Very…
Dan is very friendly when he comes. Always double check on stuff. He has the mice under control since we first started. I finally have my kitchen back in order from them running up and down my cabinet with pots and pans.
Both Aaron and his trainee. Tim were pleasant and very efficient in providing protection from insects and rodents. He is an asset to Pointe Pest Control.
Adrian and his partner who serviced my home today were so kind, polite, and helpful--very thorough in their inspection. They far exceeded my expectations! Very impressive service! Thanks to both of you!
very polite and helpful individual.
Victor was very pleasant and did inside and outside. He let me know when he was on his way and made sure my wife knew when he arrived. Victor is very efficient and thorough. I am very pleased and glad he was our tech for this service.
It was a pleasure having Milton walk me through our attack plan of pest control. He was prompt, friendly, and knowledgably, and I feel like our family is in great hands.
Ryan did a great job for us today. Had an unbelievable amount of ground bees all around our gardens. He checked everything and said what he did should take care of the bees, but if not call back again to let them know. Right now everything looks great. Thank you Ryan!!
Technician Leo was very friendly and professional. He went out of his way to make sure I was satisfied with my concerns.
Joshua is always efficient at addressing our needs for each visit. He explains his process and answers all our questions and any concerns we may have. Truly an asset to your program!
Jonathan Jimenez with Pointe Pest Control always does a fabulous job in helping me clear my home of unwanted pests. Eves are thoroughly wiped down for spiders and other critter nests, the ground is searched for areas when critters can enter. Very pleased with the service and the company
Charles D. is very thorough, kind and professional.
Victor was very efficient and, quick and thorough.
Jamian is professional, knowledgeable, and friendly. He comes in, gets to work, but also answers our questions and concerns. He is very customer service-oriented, and we appreciate his flexibility with our tenants' work schedules. Highly recommended.
Great customer service fast response and communication my technician Alex did a good job explaining the services they provide genuine happy with the experience I received.
Josh is very professional, polite and listens to our concerns.
A+
vs category
Blue = Pointe, grey = ant exterminators average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%9+1.3Craft & service 20%82+16.4Value 10%68+6.8Momentum 8%9+0.7Track record 7%99+6.9Accountability 5%6+0.3Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
