How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%9+1.3Craft & service 20%82+16.4Value 10%68+6.8Momentum 8%9+0.7Track record 7%99+6.9Accountability 5%6+0.3Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.35SCOREPointe Pest Control - West Chicago
Better than 13% of ant exterminators · #35 of 40
Pointe Pest Control - West Chicago for rodent extermination
Clear ✕All 1,254 Google reviews tagged “Rodent extermination” · showing 60
Melvin was the technician for my service. He was OUTSTANDING. He answered all questions and concerns without hesitation. He is very professional and truly cares about the property and the customer. I would give 10 stars if I could
Great service! Absolutely will recommend!!
Milton was here yesterday -- courteous, helpful and professional Again a 5 star rating. If a10 star rating was available-- then I'd give him a 10. Jan Davis
My technician did a great job. He was professional, timely , observant and attentive to my household's needs. Thank you for continuing your excellent service and extra assistance when needed. Ryan was great and is a great asset to your team, sorry he is transferring to other location .
This group is thorough and trained well to do their job.
Once again, Alexiss Aguirre did a very good job with the pest control service at my home today. I would recommend him to others.
We have quarterly, services from Pointe Pest Control, and when scheduling those services, we always request Milton. He is friendly and engagin, prompt, thorough, and is customer-focused/centered. He explains the services to be performed, and reviews them after completion. We enjoy seeing him and know that he…
Joshua Alveraz provided excellent service from start to finish. He was professional, friendly, knowledgeable, and took the time to explain everything clearly. He arrived on time, did a thorough job, and made sure I was comfortable with the treatment before leaving. You can tell he takes pride in his work and cares…
Punctual, professional, courteous. Carlos always does a great job!
Our Technician was excellent, professional, friendly, came here in 30 min, and got the job done in 1h.
Very polite and efficient.
Tech did not address the front of the house. I called the office to have a tech come back. The lady answering the phone was not professional and hung up on me when I was saying good bye.
Juan was very prompt and arrived on time! He was concerned about my concerns and addressed them!! Did a great job!
Initial visit. Joe was prompt, knowledgeable, & efficient. I now have a better understanding of pest control. Confident we will receive good service throughout the year.
Great polite guy, good service as is norm.
Great service, great tech.
Tony was our technician for our pest control issue, and he was excellent! he was very attentive, responsive, and took the time to listen to and address all of our concerns. Toney also provided us with helpful tips on how to minimize and prevent future pest issues. We truly appreciate his professionalism,…
I had continued concerns over pest activity. I feel he attempted to alay my concerns.
Very thorough in his service today for us. He was friendly and polite. Did a great job.
Great friendly reliable
Very professional service person.
Milton did an excellent job on the initial mouse- proofing. He found all the probable entry points and explained everything clearly so I know what to expect. Courteous and on time. Highly recommend Milton and Pointe Pest Control!
Very please with the service tech, he was thorough and considerate of my home and what was needed. Very kind and professional! Thank you!
Eddie is the best! Without me asking, he offered to come in and check mouse traps that he placed in the basement on his last visit... all clear! He is very conscientious and wants to make sure I am pleased before he leaves. Another great job!!
Excellent service.. explain all problems and procedures being done great cleanup.. professional and friendly
Genssie was very polite, answered all my questions and finished the job thoroughly and quickly.
Jamian was very informative and thorough.
Payton was very courteous and thorough, he is a winner.
Yuvan was great! Helped a lot and pointed out problem areas to watch out for and how to handle fixing them. Very happy with his service!
Thank you very much, Jose, my husband mentioned your professionalism, knowledge, and how pleasant you were. We are grateful and thankful!
Kevin did meet me on arrival as I had asked. I showed him my concern and current activity by moles and discussed the ant issue. He cleaned the house and treated for the ants but I saw NO treatment activity for the moles. I had asked him to use gummy worms to treat the mole issue. He left but never said he was going…
Adam West came to help me with pest control. My granddaughter was visiting and he was very discreet whole treating for the problem. He is a fine young man and very courteous.
Tim was my new technician and he was very thorough and professional!
The technician was excellent!!! He was polite, patient, very thorough, and answered all our questions.
This company was recommended to me by my daughter. Very professional and responsive from the start. Alexiss, Ryan P. and Joseph were very knowledgeable and respectful of our home/property. So far, so good. Will update post as we go through the yearly treatment. Update: Company is still consistently reliable and provide effective treatments.
My technician was Victor Matthews, he was very thorough and answered any and all questions and concerns I had about the situation.
Isaiah was terrific. Knowledgable and was able to answer all of my questions regarding mice. All of your technicians have been wonderful since I began using Pointe and Isaiah fits right in. Thanks so much!
The technician, Eddie, did a great job. He was very polite and cordial and took the time to answer all my questions.
Joshua (Josh) Lemire serviced my home on 7/23/26. He called to let me know he was on his way and provided his expected arrival time. Prior to entering my home he put the blue booties on over his shoes. Josh checked all bait stations and found one to be totally empty. He changed all of the bait stations and…
Very happy with service, friendly knowledgeable technician. All areas of concern were treated. Irving answered all my questions.
Sage was my technician today for the treatment. He was very helpful and explained everything he did. He gave me some suggestions and took care of the ant issue on my brick patio. He came inside and refilled my mouse baits, then gave me some suggestions for how to fix the areas where the mouse have been nibbling…
Easily scheduled visit to check a vole bait trap and do a refill. Adrian explained the process and took the time to answer my questions.
Very thorough
Are Pointe Pest Control provides high quality, professional services. They go above and beyond our expectations with every service call. The spider and silver fish problem we had for years (using another pest control company) is now under control. Not to mention, they discovered a mouse problem and have put efforts…
Antonio was very polite and even helped me bring in a heavy box that had been delivered. He did his job and didn't bother me or my two dogs.
Very professional Explained everything before starting looked around did a very good job
Great service, very responsive and reasonable rates. Would highly recommend!
Once again, Bennett was attentive, informative, and friendly on this visit. He confirmed that the inside of my home was mouse-free and checked the outside of my home as well. Very helpful.
Excellent! Superb!
Jay did an outstanding job explaining everything he would be doing and followed ups with what he discovered and the corrective service he applied to the issues
JUAN put us at ease,explained all of the proceedure , and gave us peace of mind in this world wind. He wasGOD sent to releive our old age pressure.Looking forward to his next visit -GOOD BY MICE !
Justin Goldberg has been at my house twice. He has done a thorough job both times. He is a great employee.
Service is excellent. Technician is courteous, knowledgeable and polite.
The technician was very professional and answered all of my questions and explained everything he was doing around the house.
Even without having time to answer the door, Alan Wwest did his inspection and cleanup. Thankful for the accurate and honest service. He consistently does a great job.
Yvan was great!! He was extremely patient and answered my questions completely He knew I really wanted the work to be done the day he gave me an estimate and he was very gracious and came back later that afternoon.
Milton came again to help control a previous problem. He is always professional and rely on his expertise. Thank you!
Xavier was so thorough and took the time to explain everything. Extremely satisfied. Love pointe. Always thorough
Timothy was professional, courteous and knowledgeable technician. He performed his duties professionally. I am very pleased with the service he provided.
Friendly and knowledgeable technician that takes the time to go over any and all concerns
vs category
Blue = Pointe, grey = ant exterminators average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%9+1.3Craft & service 20%82+16.4Value 10%68+6.8Momentum 8%9+0.7Track record 7%99+6.9Accountability 5%6+0.3Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
