iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%83+20.1Value 14%83+11.7Replies to reviews 7%14+1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 49 facial servicesiPosition by Experts Score among all companies we track in this category. · better than 27%
4.8★★★★★273 Google reviews · 24 photos
93%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$116typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Poppy Salon 4.8 out of 5 based on 273 reviews, highlighting skilled haircuts, color services, and extensions. Clients frequently praise the attentive communication, clean environment, and complimentary amenities like beverages and scalp massages during appointments. However, lower-rated feedback cites issues with appointment availability, perceived high pricing, and instances where stylist results did not match client expectations.
Google rating: 4.8 out of 5 from 273 reviews (93% five-star).
Reviews on this page: 273 Google reviews (184 with written comments, 14 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 16, 2026.
Service: Facial Service serving St. Cloud, Minnesota.
Data from Google, last updated October 26, 2026.
Score profile vs other facial services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
POPPY SALONFacial Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.POPPY SALON: 88/100 on this factor. Category median: 94.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.POPPY SALON: 83/100 on this factor. Category median: 90.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.POPPY SALON: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.POPPY SALON: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.POPPY SALON: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.POPPY SALON: 14/100 on this factor. Category median: 78.F
14
Bar = this company · dark tick = category median.
Star ratings
273 Google reviews we collected
4.8of 5
5 stars25593%
4 stars83%
3 stars00%
2 stars10%
1 star93%
Praise vs complaints
Phrases our text analysis found in 184 written reviews
93%praise
Praise18493%
Complaints137%
Price
What customers reported paying
$116+48% vs typical facial services
Middle half of what 72 customers paid ($68–$246) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7538%
Quality & results4422%
Would recommend3015%
Communication158%
Speed & response116%
Price & value116%
Honesty & trust116%
What customers talk about
We read 184 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My hair has never been healthier or looked this nice thanks to her and her fantastic skills set!”
“The receptionist who picked up the phone by rudely saying “what?”
“She started with a thorough interview about my hair and past services.”
“May was absolutely amazing, I explained that I had a horrible past of bad haircuts and I explained exactly what I wanted for my hair and I left with t…”
“My search for a stylist is over, and she has a customer for life”
“Needless to say, we haven't gone back, never will, and can't recommend some place that will only do your hair the way THEY want your hair done.”
“The things I love about Lauren is she was very easy to talk to and she is such a great listener.”
“It was so beautiful I had to ask where she went and then booked an appointment right away!”
“Even my mens haircut is expensive, but they are so much better than the competition that its actually worth it.”
“Overrated, WAY overpriced, and not willing to do anything other than cuts.”
“From the moment you walk in, you’re welcomed with genuine warmth and friendliness, and the salon itself is spotless, stylish, and has such a classy atmosphere.”
People customers mention
Sam8 reviews
Lauren6 reviews
Alex5 reviews
Jenn5 reviews
Nikki4 reviews
Heather4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired POPPY SALON for 8 kinds of job. Pick one to see what they paid and said.
Nikki1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I went to Lauren looking for someone who is skilled with blondes and she delivered! Her authentic personality also made her easy to talk to and be relaxed with. I’m looking forward to my next appt!
Margaret3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I honestly don’t know where to start! Sam was amazing! She started with a thorough interview about my hair and past services. Then on to the wash where I had cool pack on my eyes and was offered a blanket, a full scalp massage,… it was at least 20 minutes of full relaxation. Last was the cut. Sam explained…
Paid $80–100Shampoo & conditioningBlowouts
Noah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
May was absolutely amazing, I explained that I had a horrible past of bad haircuts and I explained exactly what I wanted for my hair and I left with the exact haircut I was looking for.
Paid $60–80Haircut
Nhi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Love this place! Heather is amazing and she gives the best head massages too, she’ll make sure you walk out of the salon feeling GORGEOUS 😊
Paid $60–80Haircut
Anastasia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had a wonderful time! Lauren was a blast and very welcoming. I was not nervous at all for my first time meeting her. Not only was she kind but she did such a good job at my hair and I feel like a fairy princess!
Paid $60–80Shampoo & conditioningBlowoutsBang trim
kuehle042 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I have been going to Poppy and Nikki since the beginning. They have created a wonderful atmosphere for everyone and I would not go anywhere else for my hair needs!
Absolutely love my cut and colour. I needed a change after having long hair. I went in with a very specific vision. I wanted to cut 9 inches off into a blunt bob. I have curly hair naturally, and needed something that styled beautifully both straight and curly. Heather did exactly what I asked for. My search for a stylist is over, and she has a customer for life
Kim Plombon2 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
I cannot say enough fantastic things about Poppy Salon and Alex! Alex has been my hairdresser now for almost 10 years. My hair has never been healthier or looked this nice thanks to her and her fantastic skills set! Thank you, Alex!
Melissa1 reviewiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
I have NEVER had my hair look SO good!!! Lauren did such a wonderful job. I told her what I'd like done and she did that and my hair has never looked so good!! Everyone I've seen has complimented on how good I look. They've asked me where I went and who did my hair. I told them. The things I love about Lauren is she was very easy to talk to and she is such a great listener. I never knew my hair could look SO good. What I love about Poppy's is how warm and inviting it is as soon as you walk through the front door. ,The salon is SO nice. It's so clean and I just loved the atmosphere. I felt right at home!!! This was the best experience I've ever had, you must try this salon out.
Melissa Preble 💗
Nikki W1 reviewiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
I went to Lauren looking for someone who is skilled with blondes and she delivered! Her authentic personality also made her easy to talk to and be relaxed with. I’m looking forward to my next appt!
I honestly don’t know where to start! Sam was amazing! She started with a thorough interview about my hair and past services. Then on to the wash where I had cool pack on my eyes and was offered a blanket, a full scalp massage,… it was at least 20 minutes of full relaxation. Last was the cut. Sam explained everything and checked to make sure we were on the same page. She then went over everything she used and made recommendations based on my budget. My haircut was absolutely amazing! Weeks later, I still love it so much! I heard about Sam after I saw a co-worker’s new haircut. It was so beautiful I had to ask where she went and then booked an appointment right away!
Price: $80–100
Services: Shampoo & conditioning, Blowouts
Atmosphere: Relaxing, Energetic, Modern, Cozy
Maintenance: Pristine
Emma Borden8 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Absolutely love! Alysa was so fun, kind and also (appropriately) sassy with my daughter during her first cut at the salon! Best cut she’s ever had and also very inviting to a girl with difficult hair to manage. I returned for color, cut and am coming back for extensions!!
LOVE
Noah Rulli4 reviewsiTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
May was absolutely amazing, I explained that I had a horrible past of bad haircuts and I explained exactly what I wanted for my hair and I left with the exact haircut I was looking for.
Price: $60–80
Services: Haircut
Nhi D2 reviewsiTotal number of Google reviews Nhi has written across all businesses on Google Maps, not just this one.
I had a wonderful time! Lauren was a blast and very welcoming. I was not nervous at all for my first time meeting her. Not only was she kind but she did such a good job at my hair and I feel like a fairy princess!
Price: $60–80
Services: Shampoo & conditioning, Blowouts, Bang trim
