iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%87+24.6Replies to reviews 8%99+8.2Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 101 hair salonsiPosition by Experts Score among all companies we track in this category. · better than 66%
4.9★★★★★330 Google reviews · 24 photos
98%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
54%reviews answered by the owner
$164typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Pothos Hair & Co. 4.9 out of 5 based on 330 reviews, with the owner responding to 54% of them. Customers frequently praise the salon for attentive communication, warm hospitality, and successful hair coloring, cuts, and extension services. While most experiences are positive, a few low-star reviews cite issues with last-minute appointment cancellations and dissatisfaction with specific haircut results or unexpected consultation fees.
Google rating: 4.9 out of 5 from 330 reviews (98% five-star).
Reviews on this page: 330 Google reviews (273 with written comments, 25 with photos).
Owner responses: the business replied to 54% of reviews.
Most recent review: October 21, 2026.
Service: Hair Salon serving Louisville, Kentucky.
Data from Google, last updated October 27, 2026.
Score profile vs other hair salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Pothos Hair & Co.Hair Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pothos Hair & Co.: 93/100 on this factor. Category median: 88.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pothos Hair & Co.: 87/100 on this factor. Category median: 84.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pothos Hair & Co.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pothos Hair & Co.: 99/100 on this factor. Category median: 47.A
99
Bar = this company · dark tick = category median.
Star ratings
330 Google reviews we collected
4.9of 5
5 stars32598%
4 stars00%
3 stars00%
2 stars21%
1 star31%
Praise vs complaints
Phrases our text analysis found in 273 written reviews
97%praise
Praise30797%
Complaints113%
Price
What customers reported paying
$164+180% vs typical hair salons
Middle half of what 142 customers paid ($101–$282) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10533%
Would recommend7724%
Quality & results7624%
Communication258%
Honesty & trust186%
Speed & response103%
Price & value72%
What customers talk about
We read 273 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“On top of being insanely talented, she is also just such a sweet and genuine person.”
“I will definitely be booking with Morgan again and would highly recommend her!”
“I can't recommend her enough, but don't take my word for it- make an appointment.”
“…help, and even underwent surgery for an ingrown toenail, but nothing solved the problem.…”
“The haircut was awful in the back of my hair.”
“She really takes her time, listens to what I want, and somehow always knows exactly what I’m trying to say even when I don’t know how to explain it myself.”
“It was so relaxing and honestly one of the best parts of the entire experience.”
“She has such a warm, genuine personality that makes you feel comfortable right away, and she’s one of those people who is just genuinely easy to appreciate.”
“The prices were really reasonable and they were really sweet.”
People customers mention
Kayla16 reviews
Abby15 reviews
Sabrina12 reviews
Sarah11 reviews
Taylor10 reviews
Emma9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pothos Hair & Co. for 8 kinds of job. Pick one to see what they paid and said.
Harriet2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★
I had a hairdresser Emilee. I’m so disappointed in my hair color after telling her what I wanted. The haircut was awful in the back of my hair. There are chunks cut out in the back of my hair I told her that when she show me the back of my hair . When I left that place, I cried so hard. I didn’t know what to do. I…
LesbiaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I got my hair done by Abby, and I just have to say… I have NEVER received so many compliments in such a short amount of time! 😍✨
Her work was absolutely impeccable. I left the salon in love with my hair and my color! It’s been a long time since I’ve walked out of a salon feeling this happy and completely obsessed…
Paid $200+Hair highlighting
SavannahLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I had such a great experience with Morgan! Normally it takes me a little while to fully relax and feel comfortable during a massage, but I felt completely at ease with her. Her room was so calming and relaxing, and her technique was amazing. She used the perfect amount of pressure and really took the time to focus…
Paid $160–180Service not listed
Clair2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Pothos is such an amazing salon! I previously had Lizzie as my stylist - after she moved, I was anxious to find a new stylist. I booked my last appointment with Emma and she was nothing short of fantastic! She took the time to ask exactly what I was looking for and absolutely killed it. I am so so happy with my…
Ginger1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have been going to Pothos for years now and absolutely love the hair service they provide. From scalp massages, aromatherapy, to wonderful hospitality, Pothos has it all! Taylor did a wonderful job on my hair! The coloring is beautiful 🤩
Avian1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
You may be asking yourself: “literally where do I get my hair done I’m drowning in indecisiveness”
Well look no further. A star was born. Gabrielle is a freaking legend. AMAZING!!! I had very grown out blonde on auburn/red hair and she transformed the heck out of it and It looks so incredibly natural and beautiful.…
I had a hairdresser Emilee. I’m so disappointed in my hair color after telling her what I wanted. The haircut was awful in the back of my hair. There are chunks cut out in the back of my hair I told her that when she show me the back of my hair . When I left that place, I cried so hard. I didn’t know what to do. I didn’t wanna hurt her feelings, but she is truly in the wrong business. I waited so long to find someone to fix my hair and she completely missed me up. I’m so devastated by this I even went next-door to get a sandwich afterwards something to drink. I was so upset and told the girls what happened and they said my hair looked awful also. My message is sincere I truly made a big mistake. I made the decision to go there so really it’s my fault that I did, but you trust these people. And I know some are bad and some are good , but she truly is a bad hair dresser .
Hi Harriet,
We take all feedback seriously, but neither our client records nor our staff directory include anyone by the names referenced in this review. We do not have an Emilee on our team, and we have no record of an appointment under your name.
If you intended to leave feedback for a different salon, we kindly ask that you remove this review. If you believe this is a genuine mix-up, please contact us directly so we can clarify.
Taylor Clements
Salon Owner | Pothos Hair & Co.
Lesbia PimentelLocal Guide · 14 reviewsiTotal number of Google reviews Lesbia has written across all businesses on Google Maps, not just this one.
I got my hair done by Abby, and I just have to say… I have NEVER received so many compliments in such a short amount of time! 😍✨
Her work was absolutely impeccable. I left the salon in love with my hair and my color! It’s been a long time since I’ve walked out of a salon feeling this happy and completely obsessed with my hair. Abby truly has magic hands! 🤎
And can we PLEASE talk about her hair-washing skills?! OMG. Pure magic! It was so relaxing and honestly one of the best parts of the entire experience. 🫧💆🏻♀️
Abby, thank you for making me feel so beautiful and for giving me exactly what I wanted and more. You’re incredibly talented, and I couldn’t recommend you enough! If you’ve been thinking about booking with her, THIS IS YOUR SIGN! 🫶🏼✨
Price: $200+
Services: Hair highlighting
Atmosphere: Relaxing, Cozy
Maintenance: Pristine
Lina Cucuranka3 reviewsiTotal number of Google reviews Lina has written across all businesses on Google Maps, not just this one.
I had searched for a hair salon close to home, so i was impressed with the reviews on Pothos across Google and all other platforms, so i decided to book my hair appt with them. Unfortunately, on the day of my appointment as i was sitting in the waiting area to be checked in, i see an email saying that my appointment was cancelled, no further explanation as to why. I had confirmed my appointment 4 days prior and i never received any calls or texts from them letting me know that they are cancelling my appointment. I had to arrange baby sittting, as my appointment was going to be 4 hrs long. I really had high hopes for this salon, but i wish they had communicated with me better!
Response from the owner · a week ago
Hi Lina,
Thank you for sharing your feedback. We are so sorry for the frustration and inconvenience this situation caused, especially after you made arrangements for childcare and scheduled your day around your visit.
When reviewing your intake form on Monday, we realized that our open-concept salon layout would not be able to accommodate the specific setup requested for your appointment. To ensure you received the right environment and care, we reached out by phone and followed up with a detailed text message explaining the situation, along with two direct referrals to local suite stylists who could fulfill your request.
However, we take full accountability that when we didn't receive a reply to our text, we should have made an additional effort to confirm you received our message before the day of your appointment. We completely understand why arriving expectantly was frustrating.
We appreciate your feedback as it helps us refine our communication protocols for appointment updates. We wish you the absolute best with your hair journey and hope you find a great fit with a private suite stylist!
- Taylor
Salon Owner
Noopur Jha1 reviewiTotal number of Google reviews Noopur has written across all businesses on Google Maps, not just this one.
I cannot say enough amazing things about Emma! Not only is my hair amazing, but she made the experience super warm and fun. She seemed genuinely interested in my life and was just an overall great person! 10/10 recommend
Services: Updos
Response from the owner · 2 weeks ago
Thank you so much for your kind words! We will definitely pass your compliments along to Emma. She loves hearing when a client leaves her chair feeling amazing!
Savannah HartLocal Guide · 28 reviewsiTotal number of Google reviews Savannah has written across all businesses on Google Maps, not just this one.
I had such a great experience with Morgan! Normally it takes me a little while to fully relax and feel comfortable during a massage, but I felt completely at ease with her. Her room was so calming and relaxing, and her technique was amazing. She used the perfect amount of pressure and really took the time to focus on all of my problem areas. I left feeling relaxed, refreshed, and so much better. I will definitely be booking with Morgan again and would highly recommend her!
Price: $160–180
Services: Service not listed
Atmosphere: Relaxing, Energetic, Modern, Cozy
Maintenance: Pristine
Response from the owner · 2 months ago
Thank you for sharing your experience! We’re so happy Morgan was able to help you relax, reset, and leave feeling your best.
Clair Perez2 reviewsiTotal number of Google reviews Clair has written across all businesses on Google Maps, not just this one.
Pothos is such an amazing salon! I previously had Lizzie as my stylist - after she moved, I was anxious to find a new stylist. I booked my last appointment with Emma and she was nothing short of fantastic! She took the time to ask exactly what I was looking for and absolutely killed it. I am so so happy with my results and cannot wait to go back. Thank you so much, Emma!!
Thank you so much for your kind words! We will definitely pass your compliments along to Emma. She loves hearing when a client leaves her chair feeling amazing!
Ginger Grace1 reviewiTotal number of Google reviews Ginger has written across all businesses on Google Maps, not just this one.
I have been going to Pothos for years now and absolutely love the hair service they provide. From scalp massages, aromatherapy, to wonderful hospitality, Pothos has it all! Taylor did a wonderful job on my hair! The coloring is beautiful 🤩
Thank you for sharing your experience! We pride ourselves on our custom color and blonding services, and we're so glad you're loving your results. We'll be sure to share this sweet feedback with the whole team!
Avian Bayless1 reviewiTotal number of Google reviews Avian has written across all businesses on Google Maps, not just this one.
You may be asking yourself: “literally where do I get my hair done I’m drowning in indecisiveness”
Well look no further. A star was born. Gabrielle is a freaking legend. AMAZING!!! I had very grown out blonde on auburn/red hair and she transformed the heck out of it and It looks so incredibly natural and beautiful. Why is this the best day of my life. BOOK WITH HER NOW & FOREVER
We are so incredibly happy you love your hair! Gabrielle is truly an expert at what she does, and we’re so glad you had such a great experience in her chair.
Victoria Sherman2 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
I seriously cannot say enough good things about Kayla. Every time I have an appointment with her, I genuinely look forward to it because I know I’m going to leave feeling amazing.
Kayla makes the entire experience feel so welcoming, relaxing, and honestly just luxurious. Nothing ever feels rushed or like you’re just another appointment on the books. You can tell how much thought and care she puts into every part of the service, and that means so much to me. She really takes her time, listens to what I want, and somehow always knows exactly what I’m trying to say even when I don’t know how to explain it myself.
And her COLORING. Truly perfect every single time. She just gets it. I trust her completely with my hair because she always takes what I have in my head and somehow makes it even better. She absolutely nails every single time.
On top of being insanely talented, she is also just such a sweet and genuine person. She is so easy to talk to and always makes me feel comfortable and cared for. I really appreciate how much time, effort, and intention she puts into making the entire appointment feel special, not just the end result.
I always feel taken care of, I always feel beautiful, and I always leave already excited for my next appointment. Kayla is seriously the best and I would recommend her over and over again!
We are so incredibly happy you love your hair! Kayla is truly an expert at what she does, and we’re so glad you had such a great experience in her chair.
