Experts Reviews · Company report
Pothos Hair & Co. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%87+24.6Replies to reviews 8%99+8.2Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Pothos Hair & Co.

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 330 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pothos Hair & Co. is better than 93% of hair salons.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pothos Hair & Co. is better than 87% of hair salons.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pothos Hair & Co. is better than —% of hair salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pothos Hair & Co. is better than —% of hair salons.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pothos Hair & Co. is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pothos Hair & Co. is better than 99% of hair salons.A
99

Reviews for your job

Customers hired Pothos Hair & Co. for 8 kinds of job.

Pothos Hair & Co. for haircut

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Jobs reviewedHow many Google reviews are tagged with this job.117
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$27–$53
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 81

All 117 Google reviews tagged “Haircut” · showing 20

Harriet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★

I had a hairdresser Emilee. I’m so disappointed in my hair color after telling her what I wanted. The haircut was awful in the back of my hair. There are chunks cut out in the back of my hair I told her that when she show me the back of my hair . When I left that place, I cried so hard. I didn’t know what to do. I…

Paid $160–180Shampoo & conditioningHaircutHair highlighting
Clair2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Pothos is such an amazing salon! I previously had Lizzie as my stylist - after she moved, I was anxious to find a new stylist. I booked my last appointment with Emma and she was nothing short of fantastic! She took the time to ask exactly what I was looking for and absolutely killed it. I am so so happy with my…

Paid $160–180Shampoo & conditioningBlowoutsHaircut
Ginger1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been going to Pothos for years now and absolutely love the hair service they provide. From scalp massages, aromatherapy, to wonderful hospitality, Pothos has it all! Taylor did a wonderful job on my hair! The coloring is beautiful 🤩

Paid $200+Shampoo & conditioningHaircutHairstyling
Laura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Until I came to Pothos, I realized that, for a long time, I wasn’t leaving other salons saying, “I really love my hair.” Instead, I’d tell myself I would “get used to it,” when I was really a little disappointed; or, that I was expecting too much. I blamed myself for not communicating clearly. I’m so grateful my…

Shampoo & conditioningHaircutHairstyling
Peyton3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Amazing!! I work with Emma! I have struggled with grey blending forever and she truly listened until we figured out the best thing for me!

HaircutHair highlightingHair coloring
Emily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I am so grateful I discovered the talented women at Pothos! Emma is truly one of the best in the game. She takes the time to make you feel your best, whether it is a cut or color or both.

Paid $180–200Shampoo & conditioningHaircutHair glossing
Kim17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Kelsey has been my hairdresser for many years. She always does an excellent job. Shes a pleasure to be around also.

Paid $120–140Shampoo & conditioningEyebrow shapingHaircut
Sabrina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Gabrielle is amazing. She’s doing highlights and resetting my extensions. She’s always on-time and so sweet. We always have a ton to talk about.

Paid $200+HaircutHair extensionsHair highlighting
Korri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kelsey Goodman is amazing. She pays attention to the small details that elevate the cut and color like no other stylist I’ve ever used. She gets to know what I love and takes it to the next level with her experience. Love her!

Paid $200+Shampoo & conditioningHaircutHair highlighting
Christina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Emma is amazing! Today was my first time in Pathos and she quickly made me feel at ease and offered great suggestions for my hair. The color is looking beautiful!! She also understood how to cut curly hair, keeping the perfect length with long layers which also works perfectly for days I wear it straight! I will be…

Paid $200+Shampoo & conditioningHaircutBlowdry
Kacy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Love coming to see Sabrina! She’s so thoughtful, funny, and makes my hair look perfect every time. Can’t wait for my next appointment!

Paid $200+Shampoo & conditioningHaircutHair coloring
Robyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They were very friendly and hospitable. I wanted a specific haircut and Emma did amazing at listening and making sure I left with the hair I wanted. I would love to go back in the future and highly recommend!

Paid $60–80Shampoo & conditioningHaircutHairstyling
SpencerLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kelsey was great! She took the time to understand exactly what I needed and it shows. I have never looked better!!

Shampoo & conditioningHaircut
Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Sarah was so nice and asked lots of questions to get my hair exactly how I wanted it! I love it and already can’t wait to come back!

Paid $200+Shampoo & conditioningHaircutBalayage
Marina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Emma is amazing! I've been struggling to find a hairstylist that can give me a haircut that I'm in love with and Emma did exactly that!

Paid $80–100Haircut
DanielleLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had a wonderful first experience at Pothos! Emma did a fantastic job on my hair and was very attentive to what I wanted! Bonus: they have a salon cat. ❤️

Paid $200+Shampoo & conditioningHaircutHairstyling
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mallory was absolutely amazing! She really took the time to understand what I was looking for with my hair, what I’ve struggled with and disliked in the past and ensured I walked out of the salon with what I wanted. Mallory is also very kind and I really enjoyed chatting with her. Pothos in general had a very…

Paid $100–120Shampoo & conditioningBlowoutsHaircut
Alexis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

First of all the shop is adorable (love the coffee bar) and not only does my hairstylist give me what I want, she gives my hair what it needs! I have been seeing Mallory for over 10 years. Love her! Pothos text and email reminders are exactly what I need!

Paid $120–140Shampoo & conditioningBlowoutsHaircut
Rebecca10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Never had a bad hair experience with Kelsey. She is amazing!! Color, cut, styling, all the things are her expertise. I can't recommend her enough, but don't take my word for it- make an appointment. You won't regret it. Update 4 years and counting Kels is amazing- still stand by my original comment she never lets me down!!!

HaircutBlowdryHair highlighting
Jill4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Been going to Taylor for 7 years now and have loved seeing her business flourish!! My hair is perfect every time I leave. This is the best salon with the best staff I’ll never go anywhere else!!

Paid $120–140Haircut

Show more haircut reviews (97 more) →

Price

$164+180% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut117$27–$53
Shampoo & conditioning115$35–$136
Hairstyling77$27–$66
Hair coloring56$101–$214
Hair highlighting36$123–$214
Blowouts32$41–$109
Balayage31$190–$426
Blowdry14—

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