Experts Reviews · Company report
Pothos Hair & Co. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%87+24.6Replies to reviews 8%99+8.2Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Pothos Hair & Co.

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 330 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pothos Hair & Co. is better than 93% of hair salons.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pothos Hair & Co. is better than 87% of hair salons.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pothos Hair & Co. is better than —% of hair salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pothos Hair & Co. is better than —% of hair salons.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pothos Hair & Co. is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pothos Hair & Co. is better than 99% of hair salons.A
99

Reviews for your job

Customers hired Pothos Hair & Co. for 8 kinds of job.

Pothos Hair & Co. for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.117
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$27–$53
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 81

All 117 Google reviews tagged “Haircut” · showing 40

Harriet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★

I had a hairdresser Emilee. I’m so disappointed in my hair color after telling her what I wanted. The haircut was awful in the back of my hair. There are chunks cut out in the back of my hair I told her that when she show me the back of my hair . When I left that place, I cried so hard. I didn’t know what to do. I…

Paid $160–180Shampoo & conditioningHaircutHair highlighting
Clair2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Pothos is such an amazing salon! I previously had Lizzie as my stylist - after she moved, I was anxious to find a new stylist. I booked my last appointment with Emma and she was nothing short of fantastic! She took the time to ask exactly what I was looking for and absolutely killed it. I am so so happy with my…

Paid $160–180Shampoo & conditioningBlowoutsHaircut
Ginger1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been going to Pothos for years now and absolutely love the hair service they provide. From scalp massages, aromatherapy, to wonderful hospitality, Pothos has it all! Taylor did a wonderful job on my hair! The coloring is beautiful 🤩

Paid $200+Shampoo & conditioningHaircutHairstyling
Laura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Until I came to Pothos, I realized that, for a long time, I wasn’t leaving other salons saying, “I really love my hair.” Instead, I’d tell myself I would “get used to it,” when I was really a little disappointed; or, that I was expecting too much. I blamed myself for not communicating clearly. I’m so grateful my…

Shampoo & conditioningHaircutHairstyling
Peyton3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Amazing!! I work with Emma! I have struggled with grey blending forever and she truly listened until we figured out the best thing for me!

HaircutHair highlightingHair coloring
Emily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I am so grateful I discovered the talented women at Pothos! Emma is truly one of the best in the game. She takes the time to make you feel your best, whether it is a cut or color or both.

Paid $180–200Shampoo & conditioningHaircutHair glossing
Kim17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Kelsey has been my hairdresser for many years. She always does an excellent job. Shes a pleasure to be around also.

Paid $120–140Shampoo & conditioningEyebrow shapingHaircut
Sabrina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Gabrielle is amazing. She’s doing highlights and resetting my extensions. She’s always on-time and so sweet. We always have a ton to talk about.

Paid $200+HaircutHair extensionsHair highlighting
Korri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kelsey Goodman is amazing. She pays attention to the small details that elevate the cut and color like no other stylist I’ve ever used. She gets to know what I love and takes it to the next level with her experience. Love her!

Paid $200+Shampoo & conditioningHaircutHair highlighting
Christina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Emma is amazing! Today was my first time in Pathos and she quickly made me feel at ease and offered great suggestions for my hair. The color is looking beautiful!! She also understood how to cut curly hair, keeping the perfect length with long layers which also works perfectly for days I wear it straight! I will be…

Paid $200+Shampoo & conditioningHaircutBlowdry
Kacy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Love coming to see Sabrina! She’s so thoughtful, funny, and makes my hair look perfect every time. Can’t wait for my next appointment!

Paid $200+Shampoo & conditioningHaircutHair coloring
Robyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They were very friendly and hospitable. I wanted a specific haircut and Emma did amazing at listening and making sure I left with the hair I wanted. I would love to go back in the future and highly recommend!

Paid $60–80Shampoo & conditioningHaircutHairstyling
SpencerLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kelsey was great! She took the time to understand exactly what I needed and it shows. I have never looked better!!

Shampoo & conditioningHaircut
Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Sarah was so nice and asked lots of questions to get my hair exactly how I wanted it! I love it and already can’t wait to come back!

Paid $200+Shampoo & conditioningHaircutBalayage
Marina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Emma is amazing! I've been struggling to find a hairstylist that can give me a haircut that I'm in love with and Emma did exactly that!

Paid $80–100Haircut
DanielleLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had a wonderful first experience at Pothos! Emma did a fantastic job on my hair and was very attentive to what I wanted! Bonus: they have a salon cat. ❤️

Paid $200+Shampoo & conditioningHaircutHairstyling
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mallory was absolutely amazing! She really took the time to understand what I was looking for with my hair, what I’ve struggled with and disliked in the past and ensured I walked out of the salon with what I wanted. Mallory is also very kind and I really enjoyed chatting with her. Pothos in general had a very…

Paid $100–120Shampoo & conditioningBlowoutsHaircut
Alexis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

First of all the shop is adorable (love the coffee bar) and not only does my hairstylist give me what I want, she gives my hair what it needs! I have been seeing Mallory for over 10 years. Love her! Pothos text and email reminders are exactly what I need!

Paid $120–140Shampoo & conditioningBlowoutsHaircut
Rebecca10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Never had a bad hair experience with Kelsey. She is amazing!! Color, cut, styling, all the things are her expertise. I can't recommend her enough, but don't take my word for it- make an appointment. You won't regret it. Update 4 years and counting Kels is amazing- still stand by my original comment she never lets me down!!!

HaircutBlowdryHair highlighting
Jill4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Been going to Taylor for 7 years now and have loved seeing her business flourish!! My hair is perfect every time I leave. This is the best salon with the best staff I’ll never go anywhere else!!

Paid $120–140Haircut
Ellie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I did an express (1 hr) appointment to get my hair washed, cut and styled along with an eyebrow wax. I was so impressed with the salon and Emma was fantastic! Very kind and did such a great job. I was so happy with the results leaving the salon. Absolutely recommend.

Shampoo & conditioningBlowoutsHaircut
Haleigh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

i started going to pothos about a year ago to see Lindsey and i absolutely will never go anywhere else. i love the staff because of how friendly and kind they are, and of course Lindsey is so good at doing my hair and giving me what i want. 100% recommend anyone who works here!!!

Paid $140–160Shampoo & conditioningBlowoutsHaircut
Molly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Kayla is an amazing and always knows exactly what I’m explaining. I love that they give you timeframes when scheduling so I don’t feel like I’m planning a full day for my hair.

Paid $200+HaircutHair highlighting
ChabeliLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I can’t say enough good things about my experience! I walked in feeling unhappy with my hair, and I walked out feeling confident and refreshed. From the moment I sat in Sarah’s chair, she made me feel comfortable and truly listened to what I was hoping to fix. She explained everything clearly and made me feel at…

Paid $200+HaircutGloss or GlazeHair hydration treatments
Robyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Kelsey is amazing! She is a miracle worker!

Paid $60–80Shampoo & conditioningHaircutCurly hair
Jeannine10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Sabrina and the staff there are awesome! Sabrina always knows what to do with my hair and what looks best! They all make you feel relaxed and beautiful by the time you leave! I will continue to come back and enjoy all the services they provide. Thank you all for helping me feel beautiful! ❤️Jeannine V

Paid $180–200BalayageBlowoutsHairstyling
Courtney3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My hair always looks beautiful after coming here!! Abby is literally always leaves my hair looking stunning!

Paid $200+Shampoo & conditioningHaircutHair glossing
Bethany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Getting my hair done with Taylor at pothos hair salon is by far the best salon experience I have ever had. The salon is absolutely beautiful with incredibly stunning decor, impeccably clean and above all welcoming and friendly. I was promptly greeted upon arrival, offered a drink & snack and asked if I needed…

Customer photo from Bethany's review
Paid $200+Shampoo & conditioningHaircutHair glossing
Charlene4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Kelsey is perfection personified ❤️!

Paid $120–140Bang trimShampoo & conditioningHaircut
Cindy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Love Gabby!!

Paid $40–60Shampoo & conditioningHaircut
Alexis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Kelsey is the sweetest person ever and did an amazing job with my hair!

Paid $200+Shampoo & conditioningHaircutService not listed
Jennifer9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Lindsey was great! She took time to listen to what I wanted and I left feeling great!

Haircut
Erika7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Gabrielle knows exactly what to do with my crazy thick, wavy hair! It's such a relief to find someone who just GETS IT! The whole vibe here is so welcoming and relaxing. I'm so glad I found Pothos ❤️

Shampoo & conditioningBlowoutsHaircut
SarahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Today was my first visit to Pothos Hair & Co. Emma did an amazing job on my haircut-! She is a very good listener and skilled at her craft. This place will be my new go to for hair.

Shampoo & conditioningHaircut
MeghanLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I had the most amazing experience at Pothos Salon and cannot recommend this place enough. The salon is itself is cozy, beautifully decorated, clean and welcoming. My stylist Sarah was so thorough and professional, I booked the “shape and shine “ package and didn’t feel rushed at all. The cut and color ended up…

Paid $100–120Haircut
Barb9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Sabrina is the best! Love this salon!

Paid $40–60Haircut
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great experience, love my hair, best shampooing ever!!!!

Paid $140–160Shampoo & conditioningHaircutHairstyling
Lauren3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Beautiful salon! Everyone was friendly and Gabrielle did an amazing job bringing my hair inspo to life. It was my first time there and it felt very welcoming. Excited to go back!

Paid $200+Shampoo & conditioningBlowoutsHaircut
Carey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always love my haircut with Sabrina!

Paid $180–200Shampoo & conditioningHaircut
Courtney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Such a cute relaxing space! Super clean and everyone is so friendly!

Paid $200+HaircutService not listed

Show more haircut reviews (77 more) →

Price

$164+180% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut117$27–$53
Shampoo & conditioning115$35–$136
Hairstyling77$27–$66
Hair coloring56$101–$214
Hair highlighting36$123–$214
Blowouts32$41–$109
Balayage31$190–$426
Blowdry14—

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