Pet boarding service · Honolulu, HI · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 64 pet boarding facilitiesiPosition by Experts Score among all companies we track in this category. · better than 71%
4.9★★★★★277 Google reviews · 23 photos
94%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pounce Hawaii 4.9 out of 5 based on 277 reviews, with the owner responding to every comment. Customers frequently praise the facility’s cleanliness, punctual booking processes, and proactive communication through daily photo updates. Staff are noted for accommodating special medical needs and providing grooming services. However, a small number of low-star reviews report serious health issues, including food poisoning and ringworm transmission, alongside complaints about unexpected veterinary costs.
Google rating: 4.9 out of 5 from 277 reviews (94% five-star).
Reviews on this page: 277 Google reviews (246 with written comments, 79 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 24, 2026.
Service: Pet Boarding Facility serving Honolulu, Hawaii.
Data from Google, last updated October 27, 2026.
Score profile vs other pet boarding facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Pounce HawaiiPet Boarding Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pounce Hawaii: 89/100 on this factor. Category median: 86.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pounce Hawaii: 82/100 on this factor. Category median: 78.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pounce Hawaii: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pounce Hawaii: 100/100 on this factor. Category median: 96.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pounce Hawaii: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pounce Hawaii: 100/100 on this factor. Category median: 42.A
100
Bar = this company · dark tick = category median.
Star ratings
277 Google reviews we collected
4.9of 5
5 stars26194%
4 stars124%
3 stars10%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 246 written reviews
96%praise
Praise29196%
Complaints124%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price211%
Reasonable1689%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11237%
Would recommend6622%
Speed & response3411%
Quality & results3010%
Honesty & trust258%
Communication238%
Price & value134%
What customers talk about
We read 246 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It's not a place to just "drop off" your cats, but a place where your cats will be taken care of by knowledgeable staff and people who genuinely care for cats.”
“Highly recommend Pounce and will definitely book with them again when needed in the future.”
“We tented our house and needed to stay away from the termite poison over night.”
“The Pounce team were immediately welcoming and helpful on the phone and followed through when we met in person.”
“Knowing how Ringworm is contracted and the delayed incubation period before symptoms emerge, along with Pounce Hawaii’s admitted recent Ringworm outbr…”
“I had such a great experience with Boretta from Pounce.”
“I also appreciated the upfront pricing which ended up being exactly what I paid.”
“They are fantastic communicators, sent photos upon request, and accommodated when I needed to interrupt her stay with a vet visit.”
“It is maybe a bit on the expensive side, but I think for the quality of care it felt appropriate and compared to boarding my dog it was quite reasonable.”
“I didn't go there bc the service was just to pricey for this working cat lover.”
People customers mention
Erin17 reviews
Boretta12 reviews
Society5 reviews
Street4 reviews
Hotel4 reviews
Lounge3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pounce Hawaii for 2 kinds of job. Pick one to see what they paid and said.
Christine10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
We were absolutely delighted with our recent experience at Pounce Hawai’i. This was our first time booking and it was an all around great process, from booking, to scheduling and all of the details in between. Our 3 cats were well cared for with booked extra play time at their Cooke St. location. As an added bonus,…
Cat boarding
Sarah3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Pounce Hawaii is an absolutely incredible company! I felt safe leaving my cat with them in boarding during a life transition. They are fantastic communicators, sent photos upon request, and accommodated when I needed to interrupt her stay with a vet visit. The staff were friendly and professional!
If you need a…
Cat boarding
ALocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I was very happy with my experience with Pounce! My cat had never boarded before but she came back in good spirits, and seemed pretty unbothered but being out of her home (which for a cat is a compliment). I opted to have her brushed a couple of times for long hair and she came home very clean, no mats. The pictures…
Cat boarding
The3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We've been bringing our two cats here, the past couple of years, whenever our family goes on vacation (about 2-3 times a year). It's not a place to just "drop off" your cats, but a place where your cats will be taken care of by knowledgeable staff and people who genuinely care for cats. Rest assured, our cats are…
Reasonable priceCat groomingCat boarding
Mathilda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
Please keep distance from this place! The people who runs the business think only about money and not about the cats sake! My cat came home with stomach aches She got kind of food poisoning! These people don’t have any knowledge about cats passing! Overall this place cost me 10 time more than I expected because all…
sher5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My cats enjoyed their stay especially birdwatching. The staff were so kind and helpful. They sent photos everyday.
We were absolutely delighted with our recent experience at Pounce Hawai’i. This was our first time booking and it was an all around great process, from booking, to scheduling and all of the details in between. Our 3 cats were well cared for with booked extra play time at their Cooke St. location. As an added bonus, all of the cats have easily transitioned to using the pellet litter at their facility and I couldn’t be happier! Highly recommend Pounce and will definitely book with them again when needed in the future.
Services: Cat boarding
Response from the owner · 2 days ago
Thank you so much for giving us detailed feedback! We enjoyed spending quality time with your babies and we cannot wait to see them again! Meow!
Sarah Welch3 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Pounce Hawaii is an absolutely incredible company! I felt safe leaving my cat with them in boarding during a life transition. They are fantastic communicators, sent photos upon request, and accommodated when I needed to interrupt her stay with a vet visit. The staff were friendly and professional!
If you need a hands on company that is both understanding and communicative, Pounce Hawaii should be your first choice!
Services: Cat boarding
Response from the owner · 2 days ago
Thank you so much for your feedback! We were so happy to meet your baby and care for her! Wishing you and your ohana the best !
A COLocal Guide · 14 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
I was very happy with my experience with Pounce! My cat had never boarded before but she came back in good spirits, and seemed pretty unbothered but being out of her home (which for a cat is a compliment). I opted to have her brushed a couple of times for long hair and she came home very clean, no mats. The pictures they sent were very cute too!
It is maybe a bit on the expensive side, but I think for the quality of care it felt appropriate and compared to boarding my dog it was quite reasonable. I also appreciated the upfront pricing which ended up being exactly what I paid.
Services: Cat boarding
Response from the owner · 6 days ago
Thank you so much for your transparency, we really appreciate the feedback! We look forward to next time, meow!
The Painted Ones3 reviewsiTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
We've been bringing our two cats here, the past couple of years, whenever our family goes on vacation (about 2-3 times a year). It's not a place to just "drop off" your cats, but a place where your cats will be taken care of by knowledgeable staff and people who genuinely care for cats. Rest assured, our cats are safe and loved under the wonderful care of Pounce Hawaii whenever we are off-island.
Price assessment: Reasonable price
Services: Cat grooming, Cat boarding
Response from the owner · a week ago
Thank you so much for always trusting us with your babies! We look forward to next time! Meow!
Mathilda Gren5 reviewsiTotal number of Google reviews Mathilda has written across all businesses on Google Maps, not just this one.
Please keep distance from this place! The people who runs the business think only about money and not about the cats sake! My cat came home with stomach aches She got kind of food poisoning! These people don’t have any knowledge about cats passing! Overall this place cost me 10 time more than I expected because all the vet’s bills to pay! and the last thing to say about pounce Hawaii is…. I never got a legal invoice from them! and why they doing this? I guess is the way to avoid to pay taxes …..
Response from the owner · 2 weeks ago
Aloha Mathilda -- We appreciate the time you took to leave a review, but we're shocked because the experience your cat had at Pounce, and our communication with you during that time, does not reflect this review. Therefore, we find it necessary to correct some of these points.
During boarding, your cat had no issues eating or using the litter box. It is normal for cats to be nervous at the beginning of boarding, which your cat was for the first night. However, after day 2, she was very social and acclimated smoothly; you can see this in the complimentary pictures we sent you. We were never informed about your cat's stomach after checkout. We're sorry to hear she had this issue at home, but we can assure you that there were no signs of any digestive issues during boarding. We recommend you make an appointment with her vet if the stomach upset continues. We do know that travel to and from any location can be stressful for a cat, and adjusting back home from boarding can also be stressful; perhaps this contributed to the upset.
We sent you several invoices/receipts, remaining balances, and a total summary of your cat's stay including boarding details and your payments amounts/dates. We also waived the late checkout fee on the day of checkout because you voiced unhappiness with paying it. This fee is clearly stated in our Terms and Conditions, which all clients must sign, to ensure our staff can clean and disinfect the suites promptly for the next guest.
We enjoyed having your cat board with us. Over the years we've cared for kitties, she proved very social and playful, acclimating easily to the boarding atmosphere.
We feel we accommodated your requests to ensure you and your cat had a positive experience, so we're not sure where the disconnect is. However, we always strive to make things right, so we invite you to email us directly so we can try to rectify this issue further.
Mahalo!
sher yim5 reviewsiTotal number of Google reviews sher has written across all businesses on Google Maps, not just this one.
An absolute home away from home for our cat!
Leaving a beloved pet behind when going on vacation is never easy, but this wonderful place gives us complete peace of mind every single time. Our cat is so comfortable here—he genuinely loves staying with them and can’t get enough cuddles ❤️!
It is such a comfort knowing he isn't just being looked after, but is truly cared for and loved while we’re away. Knowing he’s happy, safe, and getting all the affection he could want makes our trips entirely worry-free.
We couldn't ask for better care or sweeter hosts. Thank you for treating our furry family member like your own—we recommend them whole-heartedly!
Services: Cat boarding
Response from the owner · 2 months ago
Thank you for always trusting us to care for (and snuggle!) with your sweet baby! We look forward to next time! Meow!
Tanya Alania3 reviewsiTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
Pounce Hawaii is the best cat boarding place in Honolulu! We have used them numerous times and every stay has been provided with excellent customer service and care and attention to our cat! Highly recommend Pounce!
Price assessment: Reasonable price
Services: Cat boarding
Response from the owner · 2 months ago
Thank you for trusting us to care for your sweet baby! We always look forward to seeing him again :) Meow!
