Joseph Williams6 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, great prices. He gets the works done quickly and efficiently.
Power Up Computers
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%45+3.2Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 51 electronics repair shopsPosition by Experts Score among all companies we track in this category. · better than 68%
4.9 ★★★★★ 649 Google reviews · 6 photos
96%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
15%reviews answered by the owner
Oct 2026latest review
Power Up Computers at a glance
Customers frequently praise the shop for quick turnaround times, reasonable pricing, and clear communication regarding repairs. Services often include virus removal, hardware upgrades, and data recovery, with many noting the owner's ability to fix issues other providers deemed unrepairable. However, a few low-star reviews criticize the business for missed phone calls, misdiagnoses that led to unnecessary charges, and instances of equipment damage or missing components upon return.
- Google rating: 4.9 out of 5 from 649 reviews (96% five-star).
- Reviews on this page: 649 Google reviews (580 with written comments, 4 with photos).
- Owner responses: the business replied to 15% of reviews.
- Most recent review: October 20, 2026.
- Service: Electronics Repair Shop serving O'Fallon, Missouri.
Data from Google, last updated October 29, 2026.
Score profile vs other electronics repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Power Up Computers: 92/100 on this factor. Category median: 81.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Power Up Computers: 86/100 on this factor. Category median: 74.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Power Up Computers: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Power Up Computers: 100/100 on this factor. Category median: 99.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Power Up Computers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Power Up Computers: 45/100 on this factor. Category median: 65.C
45
Bar = this company · dark tick = category median.
Star ratings
649 Google reviews we collected
- 5 stars62596%
- 4 stars102%
- 3 stars00%
- 2 stars20%
- 1 star122%
Praise vs complaints
Phrases our text analysis found in 580 written reviews
- Praise1,02598%
- Complaints242%
Topic share
How often each topic comes up in the written reviews
- Price & value21420%
- Speed & response21020%
- Staff & attitude17817%
- Would recommend17517%
- Quality & results14714%
- Communication676%
- Honesty & trust586%
What customers talk about
We read 580 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very helpful with fast friendly service for a good price.”
“…suggestion that's an overkill and everything comes in budget, doesn't over charge.…”
“Leo is very easy to work with and fixed my computer quickly and fairly priced.”
“He was not punctual or reliable.”
“Leo was very friendly and was able to diagnose the issue.”
“Worst shop I’ve ever been to the owner is so rude doesn’t help.”
“I would not hesitate to recommend him to my friends or family.”
“I can't recommend him enough!”
“Great experience saved me money on hdwr I didn't need and helped with a virus I didn't know I had.”
“I would show up on that day and either the computer was still not fixed or he wasn't at the shop at all.”
“Instead, Leo messaged me the same day to let me know what he had found and explained that I would need a new hard drive.”
“I found this shop online and when called he was very attentive and check damage and fixed it in week by ordering genuine parts.”
“We needed to get proof of all the text for one year from the Contractor that scammed us.”
People customers mention
- Leo 126 reviews
- Windows 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Joe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service and very reasonable prices. Leo is always able to help me with my computer needs.
Debbie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I highly recommend Power up Computers. I trust Leo with resolving any issues that I have. The turn around time is quick.
SachinLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Exceptional service I ever had since here. He is a really hard-working professional. My daughter’s new Lenovo 2in1 laptop broke at the screen hinges and I checked all so-called other professionals in the market. Everyone raised their hand saying “can’t be fixed, buy a new one”. I found this shop online and when…
Jarred3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Leo is very easy to work with and fixed my computer quickly and fairly priced. I would recommend him to friends and family!
IvayloLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a client whose computer died and wanted to help them out so I went to Leo for data recovery on a hard drive. Leo was very responsive and detailed and took care of business fast. I am usually great judge of character and Leo definitely has the experience and seasonality in PC repair.
Wyatt6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
As someone who considers himself tech savvy, I was very annoyed when my custom built desktop PC started failing and I couldn't fix it on my own. Leo was very friendly and was able to diagnose the issue. It turns out I had made a silly mistake when installing my hard drive (it was my first build). He also updated…
Photos
Customer reviews
4.9 ★★★★★ 649 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Joe1 reviewTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service and very reasonable prices. Leo is always able to help me with my computer needs.
Debbie Pfeiffer9 reviewsTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI highly recommend Power up Computers. I trust Leo with resolving any issues that I have. The turn around time is quick.
Sachin ChaudhariLocal Guide · 13 reviewsTotal number of Google reviews Sachin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExceptional service I ever had since here. He is a really hard-working professional. My daughter’s new Lenovo 2in1 laptop broke at the screen hinges and I checked all so-called other professionals in the market. Everyone raised their hand saying “can’t be fixed, buy a new one”. I found this shop online and when called he was very attentive and check damage and fixed it in week by ordering genuine parts. I am really impressed with how he handled this job and keep all commitment during entire time.
Jarred Segelle3 reviewsTotal number of Google reviews Jarred has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLeo is very easy to work with and fixed my computer quickly and fairly priced. I would recommend him to friends and family!
Ivaylo TemelkovLocal Guide · 4 reviewsTotal number of Google reviews Ivaylo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a client whose computer died and wanted to help them out so I went to Leo for data recovery on a hard drive. Leo was very responsive and detailed and took care of business fast. I am usually great judge of character and Leo definitely has the experience and seasonality in PC repair.
Lisa Von Der Ahe8 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe did a great job. He even had mine done the same day.
Wyatt Duiker6 reviewsTotal number of Google reviews Wyatt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAs someone who considers himself tech savvy, I was very annoyed when my custom built desktop PC started failing and I couldn't fix it on my own. Leo was very friendly and was able to diagnose the issue. It turns out I had made a silly mistake when installing my hard drive (it was my first build). He also updated some settings and reinstalled windows to get my computer running better. I would recommend him for any of your tech needs.
Response from the owner · a month ago
Than you Wyatt. I remember building my first PC too and also making those silly mistakes. It's part of the process.
Raghuveer p2 reviewsTotal number of Google reviews Raghuveer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place seems to be closed even though google says open. Nobody even picks up the calls.
Mary Ann Schmersahl1 reviewTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI took my laptop in for a new battery. He found 2 virus and cleaned them up. Very helpful with fast friendly service for a good price. If you are needing a computer repair definitely go see Leo. He goes makes sure the computer is working properly when you leave his shop
Business details
- Address: 216 E Elm St, O'Fallon, MO 63366
- Phone: (636) 978-3772
- Service area: O'Fallon, MO