Garage door supplier · Westerville, OH · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%72+10.2Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#61 of 92 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 34%
4.9★★★★★819 Google reviews · 23 photos
96%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the company for punctual same-day service, clear communication regarding repairs, and professional technicians who explain issues before performing work. Services range from spring replacements and opener installations to full door replacements. However, several low-star reviews criticize high pricing, noting that quotes often exceed competitor estimates or that customers feel pressured to purchase unnecessary parts and upgrades.
Google rating: 4.9 out of 5 from 819 reviews (96% five-star).
Reviews on this page: 819 Google reviews (676 with written comments, 18 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 23, 2026.
Service: Garage Door Repair Service serving Westerville, Ohio.
Data from Google, last updated October 26, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Precision Garage Door of Hilliard: 93/100 on this factor. Category median: 95.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Precision Garage Door of Hilliard: 95/100 on this factor. Category median: 94.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Precision Garage Door of Hilliard: 72/100 on this factor. Category median: 100.B
72
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Precision Garage Door of Hilliard: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Precision Garage Door of Hilliard: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
819 Google reviews we collected
4.9of 5
5 stars78896%
4 stars213%
3 stars51%
2 stars20%
1 star30%
Praise vs complaints
Phrases our text analysis found in 676 written reviews
99%praise
Praise1,42099%
Complaints111%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price2315%
Reasonable11372%
Overpriced74%
Not sure138%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude40328%
Speed & response34224%
Quality & results26118%
Would recommend15811%
Communication15211%
Price & value866%
Honesty & trust292%
What customers talk about
We read 676 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly and easy to understand the issue with the door.”
“We've all had folks who were not personable or did not do their job well.”
“came out and did a same day repair for my garage door.”
“We have a 3 car garage, so the first time we used them it was such a great service - meaning I don’t feel stupid, ripped off, or any combo thereof- wh…”
“I would highly recommend Percision; they are experts in what they do.”
“He was polite, communicated very well what was wrong and the solution he offered, attentive to detail during the repair and most of all took the time…”
“Issue was fixed very quickly for a reasonable price.”
“My issue is that it was way too expensive, and the person basically tried to sell me into replacing way more parts than needed.”
“The “garage door dude” did a great job fixing and upgrading worn parts that same day and the door honestly works better than it ever has.”
People customers mention
Matt41 reviews
Eberly37 reviews
Simpson11 reviews
Tim9 reviews
Huston9 reviews
Hejduk9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Precision Garage Door of Hilliard for 4 kinds of job. Pick one to see what they paid and said.
D12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Great service. Very friendly and easy to understand the issue with the door. Great job.
Arsenio8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very informative. Kept me in the loop. There were further issues when ME started working and kept me informed that it would be a price increase. Very efficient and customer service friendly. Thank you ME!!!!
Reasonable priceGeneral repairs & installation
LMR11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Matt E. came out and did a same day repair for my garage door. Excellent professional customer service. Should I need service in the future I'll definitely give him a call.
Reasonable priceGeneral repairs & installation
Mindy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I called and scheduled for delivery of two new garage remotes and reprogramming of garage door code. I received same day service which was awesome. Cameron was on time and very pleasant. He worked quickly and efficiently to get us all set up and made sure everything worked before he left. Cameron gets an A+ and his…
Reasonable priceGarage door consultation
Bud9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Scheduled appt. online. Same day service. Pat did a fantastic job with repair work. He is very knowledgeable & able to answer all of my questions prior to implementing repair work. Pat was kind enough to assist me with app for Genie garage door opener. As well, he showed me how to setup wifi garage door opener in…
Reasonable priceGarage door consultationCustomer supportGeneral repairs & installation
Janet4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Mike, my garage door a professional, was friendly, courteous, respectful, and clearly was a professional. He was easy to speak with and outlined every detail of my repair. We were able to negotiate the project and he worked, along with his supervisor, in meeting my budget. Although a little pricey, it was well worth…
Great service. Very friendly and easy to understand the issue with the door. Great job.
Response from the owner · 3 days ago
We appreciate you taking the time to share your experience. We're glad our team made things easy to understand and provided such friendly service. Thank you for choosing Precision Garage Door Service of Columbus (Hilliard).
Pat Gifford5 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Happy to hear everything went smoothly and that our technician was friendly and efficient during your visit. Thank you for sharing your experience and for choosing Precision Garage Door Service of Columbus (Hilliard). We appreciate your feedback and would be glad to assist you again in the future!
Arsenio Birchett8 reviewsiTotal number of Google reviews Arsenio has written across all businesses on Google Maps, not just this one.
Very informative. Kept me in the loop. There were further issues when ME started working and kept me informed that it would be a price increase. Very efficient and customer service friendly. Thank you ME!!!!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · a week ago
We appreciate you taking the time to share such detailed feedback, Arsenio. It's great to know you felt informed each step of the way and that any changes to the project were communicated clearly. Thank you for highlighting the efficiency and the positive attitude of our team — we're glad the service at Precision Garage Door Service of Columbus (Hilliard) met your expectations. Your recognition truly means a lot to us.
Terry O'ConnellLocal Guide · 23 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Outstanding experience. My service man was awesome!!!
Services: General repairs & installation
Response from the owner · a year ago
Thank you, Terry, for sharing your feedback and for taking the time to let us know about your outstanding experience. It’s wonderful to hear that you were satisfied with the service.
LMR11 reviewsiTotal number of Google reviews LMR has written across all businesses on Google Maps, not just this one.
Matt E. came out and did a same day repair for my garage door. Excellent professional customer service. Should I need service in the future I'll definitely give him a call.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · a week ago
We appreciate you sharing your experience and are glad our team member could provide a same-day repair for your garage door. It's wonderful to know the service was professional and left you feeling confident about reaching out again in the future. Thank you for your trust in Precision Garage Door Service of Columbus (Hilliard).
Mindy Neff3 reviewsiTotal number of Google reviews Mindy has written across all businesses on Google Maps, not just this one.
I called and scheduled for delivery of two new garage remotes and reprogramming of garage door code. I received same day service which was awesome. Cameron was on time and very pleasant. He worked quickly and efficiently to get us all set up and made sure everything worked before he left. Cameron gets an A+ and his customer service is exceptional. I am a very satisfied customer!
Thanks,
Mary Neff
Price assessment: Reasonable price
Services: Garage door consultation
Response from the owner · a week ago
We’re so glad you had such a positive experience with your recent visit. Thank you for highlighting our team member’s professionalism and for sharing how smoothly everything went from the prompt scheduling to the thorough setup. We truly appreciate your kind words and your trust in Precision Garage Door Service of Columbus (Hilliard). If you ever need assistance again, we’d be happy to help!
Bud Dixon9 reviewsiTotal number of Google reviews Bud has written across all businesses on Google Maps, not just this one.
Scheduled appt. online. Same day service. Pat did a fantastic job with repair work. He is very knowledgeable & able to answer all of my questions prior to implementing repair work. Pat was kind enough to assist me with app for Genie garage door opener. As well, he showed me how to setup wifi garage door opener in my automobile.
This was a great customer service experience!!
Price assessment: Reasonable price
Services: Garage door consultation, Customer support, General repairs & installation
Response from the owner · a week ago
Bud, we’re glad you found it so easy to schedule online and get same day assistance. Thank you for sharing your detailed feedback about your experience with Precision Garage Door Service of Columbus (Hilliard). We appreciate you highlighting the expertise and extra help you received, and it means a lot to know our team could guide you through everything, including the app and your vehicle setup. Thanks for taking the time to leave such a thoughtful review!
Janet4 reviewsiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Mike, my garage door a professional, was friendly, courteous, respectful, and clearly was a professional. He was easy to speak with and outlined every detail of my repair. We were able to negotiate the project and he worked, along with his supervisor, in meeting my budget. Although a little pricey, it was well worth it! It’s like I have a brand new door and I keep going out to admire it! Mike clearly knows what he’s doing and he does it to perfection. I would highly recommend Percision; they are experts in what they do. Thank you.
Janet J.
Price assessment: Reasonable price
Services: Garage door consultation
Response from the owner · 2 weeks ago
Reading about your experience truly made our day, Janet. We are so glad you felt supported and informed throughout your garage door repair, and appreciate your praise for our team's thorough approach. Thank you for choosing Precision Garage Door Service of Columbus (Hilliard), and for sharing how pleased you are with the results. Your high recommendation means a lot to us.
Scott Holstein9 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Same day service. Garage door down and they showed up less than 2 hours after our call. The service is exceptional. Cameron did everything right,. He was polite, communicated very well what was wrong and the solution he offered, attentive to detail during the repair and most of all took the time to make sure he left no mess. Highly recommend Precision Garage Door for all of your needs.
Services: General repairs & installation
Response from the owner · 2 weeks ago
It is fantastic to hear how quickly our team responded and that your garage door was back up and running in no time. We appreciate you sharing that the service was clear, attentive, and left your space spotless. Thank you so much for highlighting your positive experience and for highly recommending Precision Garage Door Service of Columbus (Hilliard). We’re grateful for your trust and hope you know we’re always here when you need us.
Andrew Troyer1 reviewiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Booked online for next day appt. Got a text and call when tech was on hie way. Danny was professional & efficient. He installed a new opener & within an hour my garage door was back up and operating like new. I hope to never have garage door issues in the future but if I do I know who to call.
Price assessment: Reasonable price
Services: Garage door consultation, General repairs & installation
Response from the owner · 3 weeks ago
Andrew, it’s great to hear everything went so smoothly with your recent opener installation. We appreciate you using our online booking and letting us know how the process worked for you, from the appointment reminders to the professional and efficient service from our team. Thank you for choosing Precision Garage Door Service of Columbus (Hilliard), and while we hope you don’t need us again soon, we’ll be here to help if you ever do.
