Garage door supplier · Clayton, NC · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%77+10.9Replies to reviews 7%94+6.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 35 dog door installation servicesiPosition by Experts Score among all companies we track in this category. · better than 41%
4.9★★★★★3,416 Google reviews · 24 photos
96%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for punctual arrivals, clear communication, and thorough explanations of repair options. However, recurring criticism centers on high pricing, including a specific diagnostic fee and quotes that customers found significantly above market rates. Some reviewers also reported scheduling errors where appointments were canceled on the day of service.
Google rating: 4.9 out of 5 from 3,416 reviews (96% five-star).
Reviews on this page: 3,416 Google reviews (2,984 with written comments, 57 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 25, 2026.
Service: Dog Door Installation Service serving Clayton, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other dog door installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyDog Door Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Precision Garage Door Service: 90/100 on this factor. Category median: 92.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Precision Garage Door Service: 87/100 on this factor. Category median: 90.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Precision Garage Door Service: 77/100 on this factor. Category median: 100.B
77
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Precision Garage Door Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Precision Garage Door Service: 94/100 on this factor. Category median: 86.A
94
Bar = this company · dark tick = category median.
Star ratings
3,416 Google reviews we collected
4.9of 5
5 stars3,27596%
4 stars522%
3 stars150%
2 stars181%
1 star562%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise5,16298%
Complaints922%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price7918%
Reasonable31570%
Overpriced184%
Not sure388%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,43127%
Speed & response1,25124%
Quality & results1,04220%
Communication61612%
Would recommend55311%
Price & value2615%
Honesty & trust1002%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Evan communicated great, showed up on time, and was extremely knowledgeable about our garage door mechanics.”
“I cannot recommend Precision to anyone who is not knowledgeable about garage door operation or the market pricing of various repairs.”
“Our garage was making a funny sound, and Evan quickly figured out the problem and had it fixed.”
“I called about the door opening slowly and sticking.”
“Great service, explained all my options with no pressure.”
“…ny services and then in 10 mins the technician said the sensors are not working and it would be $350.…”
“Evan is a great technician - explained the problem with my existing opener and why he recommended replacement.”
“I would highly recommend Precision and absolutely use them again.”
“I will not use this location (triangle area NC) again.”
“The techs were very professional and took care of our garage door issue quickly and at a reasonable price.”
“Extremely overpriced and there's a $95 estimate fee.”
“He exhibited a level of professionalism & honesty that I found very admirable.”
“It was fishy and looked like they wanted to scam additional $$$.”
People customers mention
Johnson90 reviews
Greg83 reviews
Mills81 reviews
Scotty56 reviews
Andy55 reviews
Bean46 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Precision Garage Door Service for 4 kinds of job. Pick one to see what they paid and said.
Julianna4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 12 hours ago★
Scheduled a service appointment only to be told the day of the service that they made a mistake and weren’t coming at all. Meanwhile I could have scheduled with another company with enough notice, but waited to reach out when our window for service was closed. I did not rebook with this company, and went with a different company we have used in the past.
JoyceLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I appreciate them coming out to investigate the problem with the garage and gave me the estimate cost for repair. They were very professional and courteous. Great team.
Garage door consultation
Reggie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Great service, explained all my options with no pressure. Will definitely use in future if needed.
Reasonable priceGeneral repairs & installation
John10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
John was very pleasant, polite & courteous. He exhibited a level of professionalism & honesty that I found very admirable. I would like to have John return for any future work I may have.
Reasonable priceGarage door consultation
John11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Your technician, Evan was a pleasure to do business with. Seemed very professional and knowledgeable. Did great work and cleaned up when finished. I would highly recommend.
Reasonable priceGarage door consultationCustomer support
JeffreyLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
My doors are 3 years old insulated. Problem free until that morning. The large door didn’t want go down. Called precision that morning. Came the next day. Tech texted and called because we were out of town but my in laws were home. He didn’t find anything mechanically wrong but said it could be the large…
Scheduled a service appointment only to be told the day of the service that they made a mistake and weren’t coming at all. Meanwhile I could have scheduled with another company with enough notice, but waited to reach out when our window for service was closed. I did not rebook with this company, and went with a different company we have used in the past.
Phil Jacobus3 reviewsiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Thanks for your review, Phil. We're pleased to hear you found our service quick and affordable. Your satisfaction with our garage door services is important to us.
Joyce PattersonLocal Guide · 17 reviewsiTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
I appreciate them coming out to investigate the problem with the garage and gave me the estimate cost for repair. They were very professional and courteous. Great team.
Services: Garage door consultation
Response from the owner · 2 days ago
Thank you for your kind words, Joyce. It's great to hear that our team was professional and provided you with a clear estimate. We’re here to help with any future garage door needs.
Reggie Holt11 reviewsiTotal number of Google reviews Reggie has written across all businesses on Google Maps, not just this one.
Great service, explained all my options with no pressure. Will definitely use in future if needed.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 3 days ago
Thanks, Reggie, for sharing your experience. It's great to hear that you found our service informative and pressure-free. We look forward to assisting you in the future!
John Quintin10 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
John was very pleasant, polite & courteous. He exhibited a level of professionalism & honesty that I found very admirable. I would like to have John return for any future work I may have.
Price assessment: Reasonable price
Services: Garage door consultation
Response from the owner · 4 days ago
Thank you for your kind words, John. We're pleased to hear you appreciated our professionalism and honesty. Your request for John to return will be noted for any future work. We look forward to assisting you again!
John Hageman11 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Your technician, Evan was a pleasure to do business with. Seemed very professional and knowledgeable. Did great work and cleaned up when finished. I would highly recommend.
Price assessment: Reasonable price
Services: Garage door consultation, Customer support
Response from the owner · 4 days ago
Thanks for your review, John. We're pleased to hear that you found our technician professional and knowledgeable. Your recommendation means a lot to us.
Jeffrey LePageLocal Guide · 18 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
My doors are 3 years old insulated. Problem free until that morning. The large door didn’t want go down. Called precision that morning. Came the next day. Tech texted and called because we were out of town but my in laws were home. He didn’t find anything mechanically wrong but said it could be the large spring just needs to be adjusted cause it’s overtime a new door spring could need it. He told me he’d take care of it. Called let me know it was still under warranty. He’d do service on both doors while he was there and adjust spring. Came home to a perfectly operating door opener. It sounds smooth and quiet like when it was first installed. What a pleasant experience. Very satisfied with the service I received. Thank you.
Response from the owner · 5 days ago
Thanks for sharing your experience, Jeffrey. We're pleased to hear your door is operating smoothly again. We appreciate your trust in our service and look forward to assisting you in the future.
Bill Thompson5 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Evan is a great technician - explained the problem with my existing opener and why he recommended replacement. He also did some maintenance on our second garage door since the spring was a little loose from previous installation. He was professional and meticulous.
Response from the owner · a week ago
Thanks for your positive feedback, Bill. It's great to hear that our technician provided clear explanations and completed maintenance effectively. Your satisfaction with our garage door services is important.
Eleanor BarrLocal Guide · 16 reviewsiTotal number of Google reviews Eleanor has written across all businesses on Google Maps, not just this one.
We highly recommend Precision Garage Door Service! Evan was wonderful to work with. Our garage was making a funny sound, and Evan quickly figured out the problem and had it fixed. We were even able to call in on a Sunday!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · a week ago
Thanks for sharing your experience, Eleanor. We're pleased to hear Evan efficiently resolved your garage issue, even on a Sunday. Your recommendation means a lot to us!
Max Coltrane7 reviewsiTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
Precision was incredible easy to book through their online tool. Evan communicated great, showed up on time, and was extremely knowledgeable about our garage door mechanics. Would absolutely use Precision again for any garage door service needs.
Price assessment: Great price
Services: Garage door consultation
Response from the owner · a week ago
Thanks for sharing your experience, Max. We're pleased to hear that the online booking was easy and our team provided great service. Your feedback motivates us to keep delivering quality garage door solutions. Looking forward to assisting you again!
