Garage door supplier · Pelham, AL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%83+11.7Replies to reviews 7%76+5.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#59 of 92 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 36%
4.9★★★★★852 Google reviews · 24 photos
97%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Precision Garage Door Service of Birmingham at a glance
Google reviewers rate Precision Garage Door Service of Birmingham 4.9 out of 5 based on 852 reviews, with the owner responding to 47 percent of them. Customers frequently praise the company for punctual arrival, clear communication, and professional technicians who handle repairs and installations efficiently. Positive feedback highlights same-day service, reasonable pricing for many jobs, and thorough explanations of solutions. However, some low-star reviews criticize high costs for specific repairs, perceived upselling of unnecessary parts, and instances where technicians could not service certain door brands.
Google rating: 4.9 out of 5 from 852 reviews (97% five-star).
Reviews on this page: 852 Google reviews (661 with written comments, 11 with photos).
Owner responses: the business replied to 47% of reviews.
Most recent review: October 24, 2026.
Service: Garage Door Repair Service serving Pelham, Alabama.
Data from Google, last updated October 25, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Precision Garage Door Service of Birmingham: 94/100 on this factor. Category median: 95.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Precision Garage Door Service of Birmingham: 93/100 on this factor. Category median: 94.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Precision Garage Door Service of Birmingham: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Precision Garage Door Service of Birmingham: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Precision Garage Door Service of Birmingham: 76/100 on this factor. Category median: 93.B
76
Bar = this company · dark tick = category median.
Star ratings
852 Google reviews we collected
4.9of 5
5 stars83097%
4 stars91%
3 stars20%
2 stars10%
1 star101%
Praise vs complaints
Phrases our text analysis found in 661 written reviews
98%praise
Praise1,38098%
Complaints252%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price3517%
Reasonable15375%
Overpriced52%
Not sure115%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude39628%
Speed & response35525%
Quality & results25018%
Would recommend16011%
Price & value1269%
Communication916%
Honesty & trust272%
What customers talk about
We read 661 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Professional and courteous service we received is what we appreciate about you.”
“Very unprofessional the tech had the audacity to ask my wife for a tip.”
“He quickly diagnose my problem, explained a solution and gave me an estimate to repair it.”
“Daniel did a great job in installation and very professional !”
“Horrible experience.”
“He did a great job and I will use them again soon to replace my other garage door opener, etc.”
“Probably will not use them”
“On time, very clear about the problems, fixed quickly at a fair price.”
“This company will over charge you and customer service is even worse.”
“They confirmed my appointment and kept me informed about arrival time, name of technician (Nathan).”
“His honesty was refreshing and I actually enjoyed the interaction”
People customers mention
Marvin42 reviews
Kevin24 reviews
Daniel13 reviews
Paul13 reviews
Doors11 reviews
Braxton8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Precision Garage Door Service of Birmingham for 4 kinds of job. Pick one to see what they paid and said.
The service was exceptional. They confirmed my appointment and kept me informed about arrival time, name of technician (Nathan). I would definitely use them again! My issue was a 20+ year old garage door opener and remote. He had all the necessary parts on his truck and was able to repair with this one visit. A happy customer!!
Reasonable priceGeneral repairs & installation
FredLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
As long as Marvin is there you can never go wrong. He is the best at installs and repair. We have been a customer for over 15 years and will only use Precision Garage Door for our needs.
Great priceGeneral repairs & installation
MaryLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Earlier than expected but not without notice. Communicated well and was very respectful. Understood that I prefer older technology. No attempt to change my decision.. I am very happy with the entire experience. Highly recommend. If more than 5 stars were an option, I would give him the max.
Great price
Jackie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The technician was a great guy. He quickly diagnose my problem, explained a solution and gave me an estimate to repair it. Ten he made the repair in a short time
Reasonable priceGarage door consultation
JustinLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Daniel came out an hour before our scheduled repair time and quickly got to work. When he figured out they had the wrong door panel, he promptly went to the warehouse and got the correct one. The job was done very well in a timely manner. I'm very glad I chose Precision and will definitely use them again if I need my garage door worked on.
Reasonable priceGeneral repairs & installation
Wendell11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
My installer was very professional and thorough. The product is solid and the price was reasonable
The service was exceptional. They confirmed my appointment and kept me informed about arrival time, name of technician (Nathan). I would definitely use them again! My issue was a 20+ year old garage door opener and remote. He had all the necessary parts on his truck and was able to repair with this one visit. A happy customer!!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 13 hours ago
It's wonderful to hear that everything went so smoothly, Margaret. We appreciate you sharing how well our team kept you updated, arrived prepared, and completed all repairs for your older garage door opener in just one visit. Thank you for choosing Precision Garage Door Service of Birmingham and for taking the time to let us know—we'd be happy to assist you again!
Rhasheina Ryans5 reviewsiTotal number of Google reviews Rhasheina has written across all businesses on Google Maps, not just this one.
Nate went above and beyond to have our garage door working properly
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 14 hours ago
Wonderful to hear that your garage door is working properly again. Thank you, Rhasheina, for sharing your feedback and for recognizing our team member’s dedication. We appreciate your kind words and your trust in Precision Garage Door Service of Birmingham. If you ever need anything in the future, we're here to help!
Fred DanielLocal Guide · 30 reviewsiTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
As long as Marvin is there you can never go wrong. He is the best at installs and repair. We have been a customer for over 15 years and will only use Precision Garage Door for our needs.
Price assessment: Great price
Services: General repairs & installation
Response from the owner · a day ago
It means a lot to know you've trusted us with your garage door needs for over 15 years. Thank you for your loyalty and for taking the time to share your experience with Precision Garage Door Service of Birmingham. We're delighted you've consistently had a positive experience with our team and appreciate the special mention of our technician. We look forward to continuing to serve you for many more years to come!
Kathy Edwards1 reviewiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Glad to hear everything was handled quickly and professionally. Thank you for your kind words and for choosing Precision Garage Door Service of Birmingham. We appreciate your feedback and hope your garage door is working perfectly!
Mary PayneLocal Guide · 16 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Earlier than expected but not without notice. Communicated well and was very respectful. Understood that I prefer older technology. No attempt to change my decision.. I am very happy with the entire experience. Highly recommend. If more than 5 stars were an option, I would give him the max.
Price assessment: Great price
Response from the owner · 2 days ago
We’re so glad to hear the entire experience was such a positive one for you, Mary. Thank you for noting how our team communicated and respected your preferences. Your recommendation truly means a lot to everyone at Precision Garage Door Service of Birmingham. We appreciate your trust and the wonderful review.
Owl be reviewing youLocal Guide · 21 reviewsiTotal number of Google reviews Owl has written across all businesses on Google Maps, not just this one.
Fast, professional service. Did an outstanding job repairing our door.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 2 days ago
Great to hear you had such a positive experience with fast and professional service. Thank you for sharing your feedback and for trusting Precision Garage Door Service of Birmingham with your repair. We appreciate your recommendation and are glad the repair met your expectations.
Jackie Stevenson4 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
The technician was a great guy. He quickly diagnose my problem, explained a solution and gave me an estimate to repair it. Ten he made the repair in a short time
Price assessment: Reasonable price
Services: Garage door consultation
Response from the owner · 3 days ago
It is wonderful to hear that your technician made the process so smooth, from diagnosing the problem to making repairs quickly. Thank you for sharing your experience with Precision Garage Door Service of Birmingham. We're glad everything was handled efficiently and truly appreciate your feedback. If you ever need help again, know that we're always here for you.
Justin KellieLocal Guide · 22 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Daniel came out an hour before our scheduled repair time and quickly got to work. When he figured out they had the wrong door panel, he promptly went to the warehouse and got the correct one. The job was done very well in a timely manner. I'm very glad I chose Precision and will definitely use them again if I need my garage door worked on.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 3 days ago
It is great to hear that everything went smoothly during your repair visit. We appreciate you highlighting the quick response and how our team member made sure to get the right parts and complete the work efficiently. Thank you for choosing Precision Garage Door Service of Birmingham and for letting others know about your positive experience. We would be glad to help if you ever need us again.
Wendell Timothy11 reviewsiTotal number of Google reviews Wendell has written across all businesses on Google Maps, not just this one.
My installer was very professional and thorough. The product is solid and the price was reasonable
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 4 days ago
We appreciate you sharing your feedback, Wendell. It is great to know you were happy with both the professional approach of our installer and the quality of the product. Thank you for trusting Precision Garage Door Service of Birmingham with your project and for mentioning the value you received.
Mark Green9 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
The Professional and courteous service we received is what we appreciate about you.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · a week ago
It means a lot to us to hear how much you value the professionalism and courtesy of our team. Thank you for taking the time to share your thoughts, and for choosing Precision Garage Door Service of Birmingham. We truly appreciate your support!
