Home health care service · Thousand Oaks, CA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%72+49.8Reliability 31%73+22.5Experts Score= 72Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 70 child care agenciesiPosition by Experts Score among all companies we track in this category. · better than 28%
4.8★★★★★28 Google reviews · 14 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Preferred Care at Home - Thousand Oaks at a glance
Google reviewers rate Preferred Care at Home highly, citing punctual scheduling, flexible arrangements, and clear communication regarding insurance and pricing. Clients frequently describe caregivers as professional, compassionate, and well-matched to their needs, often noting the agency's responsiveness to last-minute changes or post-hospitalization support. However, one recurring criticism involves service reliability issues, specifically citing multiple no-shows and security lapses during the initial weeks of care.
Google rating: 4.8 out of 5 from 28 reviews (93% five-star).
Reviews on this page: 28 Google reviews (25 with written comments).
Owner responses: the business replied to 79% of reviews.
Most recent review: May 27, 2026.
Service: Child Care Agency serving Thousand Oaks, California.
Data from Google, last updated November 13, 2026.
Score profile vs other child care agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
This companyChild Care Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Preferred Care at Home - Thousand Oaks: 72/100 on this factor. Category median: 83.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Preferred Care at Home - Thousand Oaks: 73/100 on this factor. Category median: 80.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Preferred Care at Home - Thousand Oaks: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.
Star ratings
28 Google reviews we collected
4.8of 5
5 stars2693%
4 stars14%
3 stars00%
2 stars00%
1 star14%
Praise vs complaints
Phrases our text analysis found in 25 written reviews
100%praise
Praise38100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1539%
Would recommend924%
Speed & response513%
Honesty & trust513%
Quality & results25%
Communication13%
Price & value13%
What customers talk about
We read 25 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“During a recovery after knee surgery, I found working with Riz from Preferred Care very helpful in knowing that my needs for at home care would be met.”
“I highly recommend this agency for your family members.”
“They helped me last year when my mom needed last minute (same day care) and now this year with my father.”
“I’m glad I made the switch because Preferred Care at Home has proven to be reliable, consistent, and professional.”
“Working with Sheri from Preferred Care has been such a great experience.”
“She has been so easy to work with and always so available.”
“I needed clear description and pricing from Preferred Care at Home.”
People customers mention
Sheri6 reviews
Riz3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jose1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Martha not only provided exceptional care for my mother but also demonstrated a remarkable commitment to fulfilling additional essential responsibilities. Notably, when my wife gave birth, Martha assisted her during her postpartum journey. We highly recommend working with Martha.
Ethel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
During a recovery after knee surgery, I found working with Riz from Preferred Care very helpful in knowing that my needs for at home care would be met. She was always available to discuss my concerns.. I would use her agency again if needed.
Rachel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★
It can be hard to find a caregiver that your loved one really likes,AND works well with the schedule needed sometimes. Preferred care atHome was really understanding with this,and did a lot of work( with no judgment) to help us find the perfect people for my grandpa!
MichaelLocal Guide · 49 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
Less than Zero. 3 no shows and 1 left doors open and unlocked in first 3 weeks of service. Riz breached contract, yet is stalking and harrassing us, though we paid per agredment
Neal2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Preferred Care was a lifesaver for us and sent some excellent caregivers for our Mom, while we couldn't be with her. They also helped us work with insurance and flexibility with schedules.
Susan9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I will definitely use Preferred Care at Home again! They took great care of my mom after her hospitalization for a brain bleed. All of the caregivers were amazing! Very flexible, compassionate and understanding. Thank you PCAH for making a very stressful situation so much better!
Martha not only provided exceptional care for my mother but also demonstrated a remarkable commitment to fulfilling additional essential responsibilities. Notably, when my wife gave birth, Martha assisted her during her postpartum journey. We highly recommend working with Martha.
Response from the owner · 5 months ago
Thank you so much for your kind words Jose!! We are so happy to hear that you had an exceptional experience with our caregiver Martha. Warm regards from our team to you and your family!!
Ethel Edell2 reviewsiTotal number of Google reviews Ethel has written across all businesses on Google Maps, not just this one.
During a recovery after knee surgery, I found working with Riz from Preferred Care very helpful in knowing that my needs for at home care would be met. She was always available to discuss my concerns.. I would use her agency again if needed.
Response from the owner · 9 months ago
Thank you so much for your kind words Ethel! It’s been a pleasure providing In Home care services to you. We wish you well and a speedy recovery!!
Rachel Williams1 reviewiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
It can be hard to find a caregiver that your loved one really likes,AND works well with the schedule needed sometimes. Preferred care atHome was really understanding with this,and did a lot of work( with no judgment) to help us find the perfect people for my grandpa!
Response from the owner · a year ago
Thank you so much Rachel for your valuable feedback!! It has been a privilege to provide in-home care for your grandpa!!
Marcellino3 reviewsiTotal number of Google reviews Marcellino has written across all businesses on Google Maps, not just this one.
I’ve been using Preferred Care at Home Thousand Oaks since October 2024 for my father who lives in assisted living in Oxnard. After almost a year of ongoing services, this caregiver agency has been a lifeline for Dad and our immediate family. We have a set schedule for certain days of the week with a regular caregiver. If our regular caregiver is ever unavailable, Riz always has fill in caregivers available to maintain the scheduled shifts. She has been great at matching up the right caregiver to provide for Dad’s needs. The caregivers provide a variety of services for Dad such as transportation to appointments, personal hygiene, housekeeping, companionship, fulfilling requests from the family, and collaborating with the assisted living staff. Furthermore, Riz was able to pull a caregiver last minute when Dad had an emergency. That definitely sits high on my list of praises and brought me peace of mind because I don’t live in Ventura County. I know Dad is in good hands when I am not there and Preferred Care at Home is on the clock. I had to part ways with a different caregiver agency in the past before finding Riz and her team. I’m glad I made the switch because Preferred Care at Home has proven to be reliable, consistent, and professional. Our experience dealing with Riz and the caregivers of Preferred Care at Home has been very positive in maintaining quality of life for Dad.
Thanks again for making a great difference in my dad’s life.
Response from the owner · a year ago
Thank you so much for your kind words and valuable feedback!! We appreciate the opportunity to provide quality care for your dad!!
Michael HickersonLocal Guide · 49 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Less than Zero. 3 no shows and 1 left doors open and unlocked in first 3 weeks of service. Riz breached contract, yet is stalking and harrassing us, though we paid per agredment
Neal Barnett2 reviewsiTotal number of Google reviews Neal has written across all businesses on Google Maps, not just this one.
Preferred Care was a lifesaver for us and sent some excellent caregivers for our Mom, while we couldn't be with her. They also helped us work with insurance and flexibility with schedules.
Susan Lopez9 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
I will definitely use Preferred Care at Home again! They took great care of my mom after her hospitalization for a brain bleed. All of the caregivers were amazing! Very flexible, compassionate and understanding. Thank you PCAH for making a very stressful situation so much better!
Response from the owner · 2 years ago
Thank you so much Susan for your kind words, It's been our pleasure to be able to provide the care your mom needed to gain her strength back. Will be glad to assist you anytime!
Niloofar Koushyar1 reviewiTotal number of Google reviews Niloofar has written across all businesses on Google Maps, not just this one.
Outstanding care from an outstanding caregiver. Thank you Riz for choosing Carol for taking care of my mother. She was so sweet and kind toward my mother and very professional. Prompt, efficient and loving.
Riz was so understanding in being flexible to arrange a caretaker for my mother who is 90 year old so that the best care can be given.
I highly recommend this agency for your family members.
Response from the owner · 2 years ago
Thank you so much for your kind words Niloofar!! It’s been a pleasure to be able to help. I’m so glad your mom received the best care that she deserves.
Love Pastorfide1 reviewiTotal number of Google reviews Love has written across all businesses on Google Maps, not just this one.
My Mom and I are working with this company for quite sometime now. They make sure that they provide a professional caregivers. They pay really good & right on time. They take care of their client’s needs & match with the right caregiver.
And if the caregiver has any questions, they answer promptly and they are always there to guide both client and caregivers to have the best experience as possible.
Response from the owner · 5 years ago
Thank you Lovely for the kind words, we are so grateful to have you both on our team!
Megan Bell2 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Preferred Care at Home is an outstanding family owned business that provides compassionate, highly skilled professionals to care for your loved ones. Robin, Sheri and their staff are of the highest caliber, operate with integrity, efficiency and are a pleasure to deal with. They helped me last year when my mom needed last minute (same day care) and now this year with my father. My dad’s “companion”, Vanessa, is now part of our family! We are thrilled with the level of attention and genuine, overall caring she has for my father (and our dogs)!
Preferred Care at Home is a cut above and I am very grateful to have found them.
Response from the owner · 2 years ago
Thank you so much for your kind words Megan!! We truly appreciate your feedback!!
