Premium Outdoors Stone Masonry, concrete, landscape
Masonry contractor · Weatherford, TX · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%73+10.3Replies to reviews 7%100+7.1Craft & service penalty77−2.3Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 16 sidewalk contractorsiPosition by Experts Score among all companies we track in this category. · better than 27%
4.8★★★★★97 Google reviews · 24 photos
95%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Premium Outdoors Stone Masonry, concrete, landscape at a glance
Google reviewers rate Premium Outdoors Stone Masonry 4.8 out of 5 based on 97 reviews, with the owner responding to 97% of them. Customers frequently praise the company for punctuality, clear communication, and thorough cleanup after completing masonry, concrete, and landscape projects. However, several low-star reviews highlight recurring issues with slow response times, missed appointments, and incomplete repairs that left customers waiting for resolution.
Google rating: 4.8 out of 5 from 97 reviews (95% five-star).
Reviews on this page: 97 Google reviews (91 with written comments, 17 with photos).
Owner responses: the business replied to 97% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companySidewalk Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premium Outdoors Stone Masonry, concrete, landscape: 82/100 on this factor. Category median: 89.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premium Outdoors Stone Masonry, concrete, landscape: 79/100 on this factor. Category median: 81.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premium Outdoors Stone Masonry, concrete, landscape: 77/100 on this factor. Category median: 96.B
77
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premium Outdoors Stone Masonry, concrete, landscape: 73/100 on this factor. Category median: 100.B
73
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premium Outdoors Stone Masonry, concrete, landscape: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premium Outdoors Stone Masonry, concrete, landscape: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
97 Google reviews we collected
4.8of 5
5 stars9295%
4 stars00%
3 stars11%
2 stars00%
1 star44%
Praise vs complaints
Phrases our text analysis found in 91 written reviews
97%praise
Praise18997%
Complaints63%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4825%
Would recommend3719%
Staff & attitude3618%
Speed & response2613%
Communication2412%
Price & value189%
Honesty & trust63%
What customers talk about
We read 91 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you Premium Outdoors for such great work improving our backyard along the Brazos River.”
“Thank you to Premium Outdoors for a 10/10 experience.”
“Did a great job on curb repair, fast and professional!”
“The next day I received an email with the formal proposal/contract clearly stating the scope of the work.”
“Hugo came out to my house and explained everything that needed to be done.”
“Sometimes it’s hard to find good quality work along with reasonable pricing but that’s what we got with Premium Outdoors.”
“The wall was very expensive-in the 5 digits and I should have had the top layer dirt the same as my flower beds in my backyard.”
“I would trust Hugo to build any project on my house.”
People customers mention
Hugo30 reviews
Construction26 reviews
Granbury3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRichard2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Hugo came out to my house and explained everything that needed to be done. He explained what he was going to do and how he was going to do it. The crew performed the work and cleaned up the area afterwards. I’m
Very pleased with them and their price is about what I expected to pay. I have already recommended them.
BBrenda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Premium Outdoors is a great landscaping and gardening company. We have used them for many years and are always pleased with the outcome. Hugo listens and produces plus he is so easy to work with. Thank you Premium Outdoors for such great work improving our backyard along the Brazos River.
MMauriceLocal Guide · 61 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Premium Construction is not excellent company. They are timely efficient and neat. They always do a great job and l have the place looking great. I have been using them for my lawn for 10 plus years or longer and no issues. The workers are great. Thank you for all you do.
TTiffany2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sometimes it’s hard to find good quality work along with reasonable pricing but that’s what we got with Premium Outdoors. We’ve had several projects completed at our home, stone edging around flower beds, cracks in brick and mortar from house settling(can’t even see where repair was done it was matched so…
SSteve9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Extremely happy with the outcome and absolutely impressed with the attention to detail and professionalism exhibited by both Hugo and his team.
AAnthony2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
My experience with premium Outdoors was excellent. Their representative came out and gave me a verbal estimate of the cost of the work to be done and a time frame of a couple of weeks to start work. The next day I received an email with the formal proposal/contract clearly stating the scope of the work. A date was…
Hugo came out to my house and explained everything that needed to be done. He explained what he was going to do and how he was going to do it. The crew performed the work and cleaned up the area afterwards. I’m
Very pleased with them and their price is about what I expected to pay. I have already recommended them.
Response from the owner · 3 days ago
Thank you, Mr. Patterson! We appreciate your choosing Premium Outdoors for your concrete work in Granbury Tx. We are glad you're pleased with your concrete driveway replacement and crack repairs to help keep water out. Thank you for recognizing our crew's work and clean up, and for recommending us!
J
James Williams1 reviewiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Premium Outdoors is a great landscaping and gardening company. We have used them for many years and are always pleased with the outcome. Hugo listens and produces plus he is so easy to work with. Thank you Premium Outdoors for such great work improving our backyard along the Brazos River.
Response from the owner · a month ago
Mrs. Brenda, thank you for your kind review and for trusting Premium Outdoors with your home in Pecan Plantation over the years. We’ve enjoyed refreshing and updating your Oklahoma stone patio, as well as working on the stone columns, sidewalk, landscaping, irrigation system, and tree planting. It’s a pleasure helping you enjoy your backyard along the Brazos River. Thank you again for the opportunity to work with you!
M
Maurice SimpsonLocal Guide · 61 reviewsiTotal number of Google reviews Maurice has written across all businesses on Google Maps, not just this one.
Premium Construction is not excellent company. They are timely efficient and neat. They always do a great job and l have the place looking great. I have been using them for my lawn for 10 plus years or longer and no issues. The workers are great. Thank you for all you do.
Response from the owner · a month ago
We appreciate your kind words Mr. Maurice. Thank you for your ongoing business throughout these years.
J
James1 reviewiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Sometimes it’s hard to find good quality work along with reasonable pricing but that’s what we got with Premium Outdoors. We’ve had several projects completed at our home, stone edging around flower beds, cracks in brick and mortar from house settling(can’t even see where repair was done it was matched so perfectly), and cement replaced at the lip of garage entry that was crumbling. Each job was done with great skill and to our satisfaction. Hugo and his crew are hard working, respectful, and very tidy (something I very much appreciated). They cleaned up at the end of each day whether finished with project or not. Small jobs or large jobs you won’t be disappointed.
Response from the owner · 2 months ago
Ms. Neeper, thank you for taking the time to share this. It’s been a pleasure working with you, and we truly appreciate the trust you’ve placed in our team. We’re grateful for your continued support and look forward to helping with your next project!
S
Steve Moses9 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
My experience with premium Outdoors was excellent. Their representative came out and gave me a verbal estimate of the cost of the work to be done and a time frame of a couple of weeks to start work. The next day I received an email with the formal proposal/contract clearly stating the scope of the work. A date was set to start work but the weather intervened and a new date set. The workers arrived on time and did an excellent job repairing my stone patio and even performed a couple of fixes that weren't in the contract.
I found everyone associated with Premium Outdoors to be very professional and would not hesitate calling them again for any future work.
Response from the owner · 5 months ago
Mr. Leone, thank you for taking the time to review us! We’re so glad to hear that you had a positive experience with our team from the initial estimate through project completion. We appreciate your recognition of our crew’s workmanship and attention to detail, including the additional repairs they completed. Thank you for trusting Premium Outdoors with your patio project, we truly value your support and look forward to working with you again in the future.
V
Vicki R1 reviewiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
Hugo & his fantastic team installed a beautiful flagstone patio which involved correcting some drainage issues & building a short portion of our retaining wall. I can't brag enough about the work ethic Hugo & his crew have! Hugo is very experienced & knowledgeable. He & his crew were never late and worked very hard all day long! They were all so polite and respectful! At the end of everyday, they left the place spotless! It was amazing! I HIGHLY recommend them! You will not be disappointed!
Response from the owner · 5 months ago
Mrs. Vicki and Mr. Richard, Thank you so much for your kind words and thoughtful review! It was truly a pleasure working with y’all.
Our team takes great pride in being dependable, hardworking, and respectful, so your recognition means a lot to all of us. We also believe that keeping the worksite clean and organized is an important part of providing a great experience for our customers.
We sincerely appreciate your support and hope you enjoy your beautiful new outdoor space for many years to come!
J
James Weaver9 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Me and my wife were very impressed with Hugo and his team installing our porch addition and sidewalks. They were very organized and took extra care to ensure quality and cleanup afterwards. Very skilled workers and easy to work with. Hugo’s suggestions were good to make everything flow with our landscape. Would definitely recommend and use again.
Response from the owner · 5 months ago
Mr. James, thank you so much for your kind words. We truly appreciate your business and the hospitality from both you and your wife throughout the project. Thank you both for making us feel so welcomed and for providing such a great atmosphere to work around your property.
We really appreciate your feedback, and we’re glad to hear that you’re happy with the results. Thank you again, it was truly a pleasure working with you both.
