iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty93−0.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#126 of 218 moversiPosition by Experts Score among all companies we track in this category. · better than 42%
4.9★★★★★919 Google reviews · 24 photos
97%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
76%reviews answered by the owner
$1.3ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Premium Q Moving and Storage 4.9 out of 5 based on 919 reviews, frequently citing punctuality, efficient handling of fragile items, and responsive communication. Customers often note reasonable pricing and professional service during residential moves and storage transfers. However, some low-star reviews highlight discrepancies between quoted and final prices, billing for travel time, and disputes over damage claims or late arrivals.
Google rating: 4.9 out of 5 from 919 reviews (97% five-star).
Reviews on this page: 919 Google reviews (799 with written comments, 32 with photos).
Owner responses: the business replied to 76% of reviews.
Most recent review: November 1, 2026.
Service: Mover serving Boston, Massachusetts.
Data from Google, last updated November 1, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Premium Q Moving and StorageMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premium Q Moving and Storage: 93/100 on this factor. Category median: 93.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premium Q Moving and Storage: 91/100 on this factor. Category median: 90.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premium Q Moving and Storage: 93/100 on this factor. Category median: 93.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premium Q Moving and Storage: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premium Q Moving and Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premium Q Moving and Storage: 41/100 on this factor. Category median: 81.C
41
Bar = this company · dark tick = category median.
Star ratings
919 Google reviews we collected
4.9of 5
5 stars88997%
4 stars162%
3 stars40%
2 stars10%
1 star91%
Praise vs complaints
Phrases our text analysis found in 799 written reviews
97%praise
Praise1,85597%
Complaints483%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price9349%
Reasonable8646%
Overpriced32%
Not sure74%
$1.3k+27% vs typical movers
Middle half of what 153 customers paid ($805–$2.3k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response48325%
Staff & attitude46725%
Would recommend36319%
Quality & results25413%
Price & value18610%
Communication985%
Honesty & trust523%
What customers talk about
We read 799 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“John, Juan and Sam were fast, efficient, friendly and put down cardboard to not track mud in as it poured thar day.”
“Now it makes me feel more that they came late intentionally to lock me up with their storage rental and return schedule.”
“They were professional, speedy, and most importantly careful with our furniture and valuables!”
“Will recommend and definitely will use again when I move !”
“Stay away from them.”
“We have moved many times over the years—probably close to ten moves—so we have a lot to compare this experience to, and Premium Movers did an outstanding job!”
“The team that they sent damaged an expensive table.”
“Outstanding company that’s very competitively priced.”
“Also a total rip off and if you are one minute over the hour you will be charged another $200.”
“They had impeccable communication with both us and each other.”
“Very disorganised and lack of communication between management and employees”
“I was impressed by their professionalism and would highly recommend them to anyone needing reliable moving services.”
People customers mention
Victor44 reviews
Adrian21 reviews
Bogdan19 reviews
Josh10 reviews
Sorin9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Premium Q Moving and Storage for 8 kinds of job. Pick one to see what they paid and said.
JJ8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Punts and Ganbat were absolutely incredible! They were supremely professional, yet exceptionally friendly and kind. Genuinely the best movers we have ever had!
We had oversized, broken appliances that needed to be removed from the third floor. Punts and Ganbat showed up fifteen minutes before the promised time and…
NNicole7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Right from the start getting a quote and the booking was easy. Communication excellent. And of course the pros! Eduardo and his crew were efficient and polite!
Paid $1,000–1,500Great priceLocal moving
DDave5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Our movers were able to move all of our belongings carefully and neatly and went above expectations to place them all in the right place in our new home. We had to change dates and needed additional help and the entire company was very accommodating. Our movers were very professional and friendly. They made sure to…
Paid $1,500–2,000Great priceLocal moving
RRachel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This is the second residential apartment moved that they helped me with and I cannot say enough great things about each team! They moved a 2+ BR from the second floor to a first floor in 5 hours including refrigerator, boxes, and furniture. They disassembled if needed and padded or wrapped everything to protect…
LLily7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
This is our second time using Premium Q, they are very fast and efficient. Our move was seamless and the movers were great! Thanks to Victor and his team for all of their help! Would recommend to anyone looking to move. Very reasonably priced as well
Paid $1–500Reasonable price
AAlexandra2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They were incredible. We moved two third-floor apartments into another third-floor apartment, and they did it in under four hours! This was a local move and we had everything fully packed, but I was still extremely impressed. They were very responsive to our needs — showing up early at our request and sending four…
We had a great experience with Premium! They were professional, speedy, and most importantly careful with our furniture and valuables! Quick to answer any questions as well!
Price assessment: Great price
Services: In-state moving
Response from the owner · 18 hours ago
Thank you, Riley. We’re so glad our team was professional, quick, and careful with your furniture and valuables, and that we could answer your questions promptly. Your kind words mean a lot and we appreciate you choosing us. We look forward to assisting you again.
M
Michael O'ConnorLocal Guide · 23 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Just had another successful move (3rd time using Premium Q). John, Juan and Sam were fast, efficient, friendly and put down cardboard to not track mud in as it poured thar day. Working with Victor was very easy as he is responsive and offers great deals. Will recommend and definitely will use again when I move !
Response from the owner · 11 months ago
Thank you for your fantastic review, Michael! We're thrilled to hear that you had a great experience with our team and that Victor made the process easy for you. We appreciate your support and your willingness to recommend us to your friends. Looking forward to serving you again in the future!
J
J L8 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Punts and Ganbat were absolutely incredible! They were supremely professional, yet exceptionally friendly and kind. Genuinely the best movers we have ever had!
We had oversized, broken appliances that needed to be removed from the third floor. Punts and Ganbat showed up fifteen minutes before the promised time and immediately started carefully wrapping everything to ensure there would be no damage to our floors or walls.
They had impeccable communication with both us and each other. We watched them navigate tight Bostonian corridors and doorframes with ease because of how well they communicated through every push, turn, pull, maneuver, etc.
We had such an amazing experience with them! We would highly recommend them!
We are thrilled Punts and Ganbat made your move smooth and treated your home with such care, your recommendation means a lot.
We will continue reinforcing careful wrapping, clear team communication and training to maintain this level of service, and welcome you to contact us privately anytime.
E
Elena Khanukaev2 reviewsiTotal number of Google reviews Elena has written across all businesses on Google Maps, not just this one.
Excellent movers professional cordial organized and hard working
Price assessment: Great price
Price: $1,000–1,500
Response from the owner · 5 days ago
Elena, we appreciate your high praise and are glad our team was professional, organized and hardworking.
Your feedback helps us keep improving so we can continue delivering great moving experiences.
S
Sarah Claybaugh3 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
The team was so incredibly efficient and careful! They were able to get the house emptied an hour faster than estimated! Amazing group!
Price assessment: Great price
Response from the owner · 6 days ago
We’re grateful for your kind words, Sarah, and glad our crew emptied your home ahead of schedule while taking great care.
Please count on us if you need moving help again.
D
David Suchecki1 reviewiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Couldn’t be happier with the job they did. Highly recommend!
Price assessment: Great price
Price: $2,500–3,000
Response from the owner · a week ago
David, we are delighted to hear you were so happy with the job. Your recommendation is greatly appreciated and helps others know what to expect. We look forward to helping you again in the future.
N
Nicole Welsh7 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Right from the start getting a quote and the booking was easy. Communication excellent. And of course the pros! Eduardo and his crew were efficient and polite!
Price assessment: Great price
Price: $1,000–1,500
Services: Local moving
Response from the owner · 3 weeks ago
Nicole, we’re delighted the quote and booking were easy, communication was excellent, and Eduardo and his crew were polite and efficient. Your feedback means a lot and motivates us to keep improving every move.
D
Dave Joulfaian5 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Our movers were able to move all of our belongings carefully and neatly and went above expectations to place them all in the right place in our new home. We had to change dates and needed additional help and the entire company was very accommodating. Our movers were very professional and friendly. They made sure to explain everything and to ask questions. Highly recommend this company and these movers.
Price assessment: Great price
Price: $1,500–2,000
Services: Local moving
Response from the owner · 3 weeks ago
Thank you, Dave, for the terrific review and for highlighting our team’s care, flexibility and clear communication during your move.
We appreciate your recommendation and would be happy to assist again whenever you need moving support.
A
Ariel Manning3 reviewsiTotal number of Google reviews Ariel has written across all businesses on Google Maps, not just this one.
Flawless experience. The whole crew was incredible and couldn’t recommend enough!!
Response from the owner · 3 weeks ago
Thank you, Ariel. We are delighted your experience was flawless and that our crew exceeded expectations. We appreciate the enthusiastic recommendation and look forward to assisting you again.
J
Jord4 reviewsiTotal number of Google reviews Jord has written across all businesses on Google Maps, not just this one.
We're so glad your move was quick and simple, Jord. We appreciate the feedback, will pass it to the team, and welcome you to contact us privately for any future needs.
