Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Premium Termite & Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Craft & service penalty88−1.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Premium Termite & Pest Control

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 61 termite control services · 4.9★ from 157 Google reviews

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Report card

Percentile vs other termite control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premium Termite & Pest Control is better than 98% of termite control services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premium Termite & Pest Control is better than 96% of termite control services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premium Termite & Pest Control is better than 88% of termite control services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premium Termite & Pest Control is better than 100% of termite control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premium Termite & Pest Control is better than 100% of termite control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premium Termite & Pest Control is better than —% of termite control services.–
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Reviews for your job

Customers hired Premium Termite & Pest Control for 8 kinds of job.

Premium Termite & Pest Control for ant extermination

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Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$192
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Ant extermination”

Kaitlyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I've used these services on two occasions. Both times, the tech sent to our home was very knowledgeable, and more importantly, very thorough. On this most recent visit, Carter did a great job of listening to all my concerns, reviewing the property for issue spots (known by me and unknown), working quickly but…

Paid $200+Reasonable priceSpider exterminationAnt extermination
JayLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great company and staff, very friendly, responsive and knowledgeable! Only one we have used since moving to Long Beach, starting with a successful tent, spot treatment and wood replacement before moving into our new apartment building in 2017. We have since used them for follow-up inspections but have not seen a…

Paid $200+Great priceTermite inspectionTermite exterminationGeneral pest inspection
Hayden4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had a persistent ant problem at our house and tried all of the spot treatments we could think of….sprays inside and out, traps, sprinkled granules…but couldn’t stop them. We just kept pushing them to different areas. We called Premium Termite and Pest Control and they sent Erica. This didn’t seem like “just a…

Reasonable priceGeneral pest inspectionAnt extermination
Emma4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

After many months of dealing with pest companies who would upsell us on services, it was a complete relief to meet Logan who services the Silver Lake area. I always feel confident that he will make sure the house is being handled in a way that is thorough and honest. He had a wealth of knowledge about all pests…

Paid $140–160Reasonable priceRodent exterminationGeneral pest inspectionAnt extermination
Alejandro9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After having a bad experience with Terminex I switched to Premium Termite and Pest Control. They are professional and are very thorough. One of the many great experiences I had was I had a rodent problem in one of my rental properties. Premium Termite and Pest Control Took care of the problem and I have not had an issue with rodents again.

Ant exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Sierra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was seeing ants in my bathroom, I called premium termite and pest control and they immediately got me on the schedule. They had a technician out the next day and the ants were gone with in 48hrs. Thank you premium for your excellent and timely service!

Ant extermination+ Responsiveness+ Punctuality+ Quality
Mandy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service from the time you call through completion of the service. The rep that came to the property was very helpful and knowledgeable. He was very thorough in his explanation of the services provided both beforehand and after he completed the service as well.

Ant exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Sherry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have been using Premium Termite and Pest control for 5 years. Besides using them for termite inspection, I have them come out quarterly for maintenance. The peace of mind they give me is priceless. They do an amazing job and I highly recommend using their service!

Ant exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
DRS3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used several Pest Control Companies in the past for our Business and our home. They have all fallen short for a variety of reasons. Premium Termite & Pest Control check all the boxes and then some. They are reliable, responsible, always on time, and are truthful about what needs to be done. They now do…

Ant exterminationGeneral pest inspectionRodent extermination
JonLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've used this company for the last 6 months before I posted this review. Joel has been AWESOME!! I used Orkin, Terminex, etc.... NONE of which had the quality of service or the customer service as did Premium. The attention to detail to his work ethics is unmatched. He has gone above and beyond to ensure that our…

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality

Price

$180+74% vs typical termite control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 53%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Termite inspection28$139–$371
Termite extermination23$176–$426
General pest inspection23$50–$116
Rodent extermination15$91–$371
Spider extermination14$50–$109
Ant extermination10$63–$192
Hornet & wasp extermination5$58–$169
Cockroach extermination5$56–$173

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