Rebecca Moore4 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleElishah’s is thorough and knowledgeable. Keep up the good work.
Presto-X Pest Control
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#112 of 363 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 69%
5.0 ★★★★★ 224 Google reviews · 16 photos
98%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$156typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Presto-X Pest Control at a glance
Customers consistently praise the company's technicians for their thoroughness, friendly demeanor, and clear communication regarding treatment processes. Reviews highlight effective pest removal in commercial settings like warehouses and restaurants, noting that staff often go above and beyond to ensure facilities remain pest-free. The business maintains a perfect five-star rating based on 224 reviews, with the owner responding to 99% of them. The sole negative review criticizes the company's declining values despite its rapid growth, though it does not specify operational details.
- Google rating: 5.0 out of 5 from 224 reviews (98% five-star).
- Reviews on this page: 224 Google reviews (180 with written comments, 5 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: November 10, 2026.
- Service: Pest Control Service serving Birmingham, Alabama.
Data from Google, last updated November 10, 2026.
Score profile vs other pest control services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Presto-X Pest Control: 96/100 on this factor. Category median: 94.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Presto-X Pest Control: 93/100 on this factor. Category median: 93.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Presto-X Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Presto-X Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Presto-X Pest Control: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
224 Google reviews we collected
- 5 stars22098%
- 4 stars21%
- 3 stars00%
- 2 stars00%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 180 written reviews
- Praise273100%
- Complaints00%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2449%
- Reasonable1429%
- Overpriced00%
- Not sure1122%
$156+44% vs typical pest control services
Middle half of what 10 customers paid ($45–$335) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results8832%
- Staff & attitude8832%
- Speed & response3312%
- Would recommend3111%
- Communication2610%
- Honesty & trust52%
- Price & value21%
What customers talk about
We read 180 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Waylon Perkins always gives great service and is very helpful.”
“Our exterminator, Brian, is consistently friendly & helpful.”
“Their team was professional, prompt, and highly knowledgeable.”
“Wants to know if we have seen or have any problems with any unwanted creatures always leaves leaving our office clean I would recommend him to anyone Thank you”
“He is very thorough , communication is on another level and educated I would highly recommend Presto X and Brian”
“It’s great to have a technician who genuinely cares about providing quality service.”
“Excellent service and very affordable.”
People customers mention
- Brian 13 reviews
- Moore 13 reviews
- Tank 4 reviews
- Cannon 4 reviews
- Willie 3 reviews
- Hartung 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Presto-X Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Debra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Brian is absolutely the best! Super thorough job, friendly, and dependable! Thank you!
Paid $1–20Great priceRodent extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 32 | $58–$128 |
| Rodent extermination | 9 | $83–$323 |
| Home inspection | 8 | $58–$164 |
| Bug & insect extermination | 7 | $58–$133 |
| Ant extermination | 6 | $76–$214 |
| Hornet & wasp extermination | 5 | $91–$282 |
| Cockroach extermination | 5 | $73–$246 |
| Spider extermination | 4 | $76–$166 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 224 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Nyoka Thomas2 reviewsTotal number of Google reviews Nyoka has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWillie provide great customer service. He check up on us monthly to make sure we are getting the best service.
Response from the owner · 3 hours ago
We appreciate your wonderful review, Nyoka Thomas! Thanks for lettingPresto-X Pest Control help keep your home protected.
Austin Moore (Thanos)3 reviewsTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrian works here at my wearhouse. Does a great job.
Response from the owner · 4 days ago
Austin Moore (thanos), we strive for 100% satisfaction, and it is great to see you had such a positive experience at Presto-X Pest Control.
Adrian Henderson2 reviewsTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrian was great. Thank you.
Response from the owner · 6 days ago
Adrian Henderson, we're happy you found our staff to be so supportive during your experience here at Presto-X Pest Control.
Matthew Guest1 reviewTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWaylon Perkins always gives great service and is very helpful. Always is willing to help and go above and beyond.
- Services: General pest inspection
- Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · 6 days ago
Hi Matthew Guest, thank you for sharing your experience! We’re glad our local exterminators could solve the issue quickly and restore your peace of mind.
Chinky KuykendallLocal Guide · 10 reviewsTotal number of Google reviews Chinky has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur exterminator, Brian, is consistently friendly & helpful. The manage pest control for our warehouse, which spans over 600,000 square feet, including 200,000 square feet we decicate to storing recyclable waster for a client company. Brian has done an excellent job removing rodents & keeping them out of our facility.
- Price assessment: Not sure
- Services: Rodent extermination, Termite extermination, Ant extermination
Response from the owner · a year ago
Chinky Kuykendall, thank you for the high star rating!
Patricia H.9 reviewsTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMr. Willie the DM and his team Tank and Rick were awesome. They all were very friendly and professional. They made sure my facility was pest free.
Response from the owner · 3 weeks ago
Patricia H., thank you for recognizing our team’s hard work! We’re grateful to have you as a customer of Presto-X Pest Control.
Jeri Beahm4 reviewsTotal number of Google reviews Jeri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI work at Direct Auto insurance in Florence Al Brian Hartumg is our bug guy.He is the nicest most professional man I have ever met. When he comes in he always ask how we are all doing. Wants to know if we have seen or have any problems with any unwanted creatures always leaves leaving our office clean I would recommend him to anyone Thank you
Response from the owner · 3 weeks ago
Thank you for your kind review,Jeri Beahm! The team at Presto-X Pest Control in Irondale truly appreciates it.
Celsey Nance2 reviewsTotal number of Google reviews Celsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrian comes to service the warehouse I work at. He's friendly and helpful about what he does here. He's a awesome person and service tech.
Response from the owner · 3 weeks ago
Your review makes a difference! Thank you for being a valuedPresto-X Pest Control customer!
Windy Ross1 reviewTotal number of Google reviews Windy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrian is awesome he goes way and beyond the call of duty, we had such a huge rat problem at our warehouse and since Brian took over we don’t see them. He is very thorough , communication is on another level and educated I would highly recommend Presto X and Brian
- Price assessment: Great price
- Services: Rodent extermination, Termite inspection, General pest inspection
Response from the owner · a year ago
Hi Windy Ross, we are very happy to have provided you with such a positive experience!
Business details
- Address: 2081 Alton Rd Ste A, Irondale, AL 35210
- Phone: (800) 759-1942
- Website: prestox.com
- Service area: Birmingham, AL