Pest control service · Westminster, CO · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty91−0.9Momentum penalty77−2.3Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#85 of 109 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 22%
4.8★★★★★486 Google reviews · 10 photos
94%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$168typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the professionalism, thoroughness, and punctuality of the technicians, noting effective communication and reasonable pricing for residential and commercial pest control services. However, recurring complaints involve missed appointments, billing errors that led to collections, and discrepancies between online service listings and actual coverage areas. Some reviewers also expressed frustration with unresponsive customer service and a lack of direct management over field staff.
Google rating: 4.8 out of 5 from 486 reviews (94% five-star).
Reviews on this page: 486 Google reviews (420 with written comments, 2 with photos).
Owner responses: the business replied to 94% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Presto-X Pest ControlFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Presto-X Pest Control: 87/100 on this factor. Category median: 94.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Presto-X Pest Control: 82/100 on this factor. Category median: 92.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Presto-X Pest Control: 91/100 on this factor. Category median: 97.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Presto-X Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Presto-X Pest Control: 77/100 on this factor. Category median: 100.B
77
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Presto-X Pest Control: 80/100 on this factor. Category median: 95.A
80
Bar = this company · dark tick = category median.
Star ratings
486 Google reviews we collected
4.8of 5
5 stars45994%
4 stars82%
3 stars10%
2 stars31%
1 star153%
Praise vs complaints
Phrases our text analysis found in 420 written reviews
97%praise
Praise56797%
Complaints203%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2531%
Reasonable3341%
Overpriced11%
Not sure2126%
$168+63% vs typical flea exterminators
Middle half of what 22 customers paid ($90–$246) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21637%
Quality & results16929%
Speed & response7713%
Would recommend5810%
Communication447%
Honesty & trust163%
Price & value71%
What customers talk about
We read 420 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“His communication and professionalism stand apart from other businesses that come in to work on our building.”
“I would not recommend them based on their rude staff, poor customer service, and complete lack of willing to work with customers.”
“Levi is always attentive and thorough when he comes to our store.”
“Horrible communication and poor customer service from beginning to end.”
“Greg is able to quickly resolved any issues that may arise .”
“They never showed up to the scheduled appt.”
“Definitely would recommend to anyone with any pest problems”
“Highly recommend finding a different company”
“Olive does a great jon communicating and takes great care of us at this business”
“We trust him completely and highly recommend their services to anyone looking for a dependable, experienced pest control professional.”
“Their prices are very reasonable.”
“I signed up with them and payed my Initial fee which cover full service of yard and house then a treatment every so ofter.”
People customers mention
Olive23 reviews
Chapman10 reviews
Art8 reviews
Curtis8 reviews
Randy8 reviews
Meyers7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Presto-X Pest Control for 8 kinds of job. Pick one to see what they paid and said.
MMarilyn6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Greg is extremely professional. Greg is able to quickly resolved any issues that may arise .
Paid $140–160Great priceHornet & wasp exterminationRodent exterminationSpider extermination
JJeannette2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Olive is professional and efficient a job always well done we appreciate all Olive does
Paid $100–120Reasonable priceHome inspection
MMaya2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Called and spoke with Terry/Terrie! They were so wonderful and made me feel as comfortable as you can with bugs! My first question was about any techs going into crawl spaces as it was very difficult to find one that does, this was my 7th try. I have not received the services just yet but Terry/Terrie I trust you…
Paid $180–200Reasonable price
KKaila10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Jonathan has great customer service and always makes sure we are very well taken care of
Paid $1–20Not sureGeneral pest inspection
MMarcie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Art Meyers is the most competent and professional technician! I highly recommend him as a proficient person!
I’m not at all impressed with the Company!
Paid $200+OverpricedGeneral pest inspection
MMatthew4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Mark is always attentive to our needs. Extremely knowledgeable and is quick to fix issues.
They answered the phone at night which was great but even though they say they handle ants online, the person I spoke with said they only handle mosquitoes and rodents… not sure if they were wrong or if the website is wrong.
Response from the owner · 2 months ago
Thank you for posting your experience on Google! We would like to address this matter further. Please send an e-mail to [email protected] listing your full-service address or customer number, phone number and your review or service concern/request. We apologize for any inconvenience you may have experienced.
K
kt1 reviewiTotal number of Google reviews kt has written across all businesses on Google Maps, not just this one.
Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at [email protected] Listing your full-service address, copy of review and the phone number associated with the account.
C
Cassie WaymanLocal Guide · 39 reviewsiTotal number of Google reviews Cassie has written across all businesses on Google Maps, not just this one.
Their google add says Skunk removal in my town's name, when I called I was told they don't service our town.
Response from the owner · 4 months ago
Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at [email protected] Listing your full-service address, copy of review and the phone number associated with the account.
B
Barbara Salazar2 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Jonathan is an amazing person! He is thorough and experienced. His communication and professionalism stand apart from other businesses that come in to work on our building. Every time he is here, he brings a great energy. Working in mental health, it’s appreciated when people from other businesses respect and add value to the environment. He def goes above and beyond.
Price assessment: Reasonable price
Services: Home inspection
Response from the owner · 5 months ago
We're constantly striving for excellence. Thanks for the positive review!
C
Caitlyn Shafner-WertLocal Guide · 28 reviewsiTotal number of Google reviews Caitlyn has written across all businesses on Google Maps, not just this one.
Do not use this company. They never showed up to the scheduled appt. Find a different and more reliable company to help you.
Response from the owner · 5 months ago
Thank you for posting your experience on Google! We would like to address this matter further. Please send an e-mail to [email protected] listing your full-service address or customer number, phone number and your review or service concern/request. We apologize for any inconvenience you may have experienced.
A
Amanda MackeyLocal Guide · 23 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
We use Presto-X for all of our pest control services. Our service tech, Charles, is friendly and knowledgeable about all seasonal concerns, treatment options and prevention methods. Their prices are very reasonable. Recommend for home or work.
Response from the owner · a year ago
Hi Amanda Mackey! We're so happy we were able to help you out!
D
Debbie Katalenich1 reviewiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
