Pretty Paws Grooming Salon

Bernadette, prompt nail trimming and a smooth 15-minute visit can make a big difference for both pets and their owners. We appreciate you noting the friendly staff and are grateful you chose Pretty Paws for your boy’s care.

Hi Morgan, I can understand how you might think the pricing was not disclosed when you were not present for the initial check in. That information was discussed in detail with the gentleman that dropped Rooster off. Before I ever took Rooster in you were informed that your dog was booked online incorrectly as a 30 pound dog. Rooster is in fact almost 70 pounds and the price difference as well as the time estimate was discussed at the initial drop off, I was strait forward with the price starting point for Roosters size as welI as the additional time needed to accommodate a larger dog and was given the go ahead by the gentleman that dropped off. During the discussion about what haircut was desired at check in I was told "summer cut" which means different things to different people , and we talked about length, the gentleman was not sure about any of the information about the cut. You returned after check in to talk about the haircut and we talked about length and head style more in depth based off a picture you showed me. I asked a lot of questions as anyone would to ensure we did the right cut, if being direct and asking a lot of questions made you feel a certain way I apologize, at no time was the intention to talk down to you while trying to make sure I had what you wanted correct. I feel there is a large misunderstanding in this situation that happened in 2 parts and not everyone received all of the information that was presented from the beginning. Feel free to contact Jamie, the manager, in regards to your appointment and your experience at the shop, I'm happy to talk more in depth about your experience.

Forgetting a scheduled grooming appointment can be frustrating, especially when you have planned around your dog’s care. We understand the inconvenience this caused and appreciate you sharing your experience.

Chelsea, it means a lot that your pups received the care and attention you hoped for. We appreciate your recommendation and the opportunity to care for them at Pretty Paws.

Kandice, your chorkie’s grooming experience is exactly the kind of care we strive to provide. We appreciate your trust and your generous feedback about the work from our team.

David, careful nail trimming for small dogs helps keep them comfortable and well cared for. We appreciate you choosing Pretty Paws and sharing that the visit went so well.

Alma, it means a lot that you travel from Boise for Kaizek’s grooming care. Jamie appreciates the trust you place in Pretty Paws and the opportunity to care for your boy.

Dina, Shiva coming home clean, soft, and fluffy is exactly what we want for every grooming visit. We appreciate you trusting Pretty Paws with your black lab and are grateful for your continued support.

Joseph, your continued trust over the past four years means a great deal. Knowing your dog enjoys each visit and that Jamie’s grooming has remained consistently strong is sincerely appreciated.

It’s wonderful to know your girls come in comfortably, leave looking fabulous, and are just as happy at pickup. We appreciate you sharing that they leave smelling fresh and feeling well cared for.