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Prickly Pup

Pet groomer · Tucson, AZ · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%25+1.8Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 100 pet groomingPosition by Experts Score among all companies we track in this category. · better than 63%
4.9 ★★★★★ 400 Google reviews · 24 photos
95%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review

Prickly Pup at a glance

Google reviewers rate Prickly Pup 4.9 out of 5 based on 400 reviews, highlighting friendly staff, patience with anxious dogs, and clean facilities. Customers frequently mention convenient scheduling and positive outcomes for various breeds, including seniors and service animals. However, lower-rated feedback cites issues with pricing, overbooking leading to long wait times, and occasional inconsistencies in grooming quality or nail care.

  • Google rating: 4.9 out of 5 from 400 reviews (95% five-star).
  • Reviews on this page: 400 Google reviews (322 with written comments, 84 with photos).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Pet Groomer serving Tucson, Arizona.

Data from Google, last updated October 26, 2026.

Score profile vs other pet grooming

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction91Reliability91Craft & service100Value100Momentum100Replies to reviews25Satisfaction: 91 (median 86)Reliability: 91 (median 82)Craft & service: 100 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 25 (median 56)
Prickly PupPet Grooming median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prickly Pup: 91/100 on this factor. Category median: 86.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prickly Pup: 91/100 on this factor. Category median: 82.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Prickly Pup: 100/100 on this factor. Category median: 97.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prickly Pup: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prickly Pup: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prickly Pup: 25/100 on this factor. Category median: 56.D
25

Bar = this company · dark tick = category median.

Star ratings

400 Google reviews we collected

  • 5 stars38195%
  • 4 stars82%
  • 3 stars31%
  • 2 stars21%
  • 1 star62%

Praise vs complaints

Phrases our text analysis found in 322 written reviews

  • Praise35299%
  • Complaints51%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price3649%
  • Reasonable3447%
  • Overpriced23%
  • Not sure11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude12635%
  • Quality & results11131%
  • Would recommend4312%
  • Speed & response288%
  • Price & value278%
  • Honesty & trust154%
  • Communication72%

What customers talk about

We read 322 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “It is very nice to have a groomer, in the neighborhood.”
  • “Always a great experience, and my dogs were at ease from the very time we entered.”
    “She felt horrible.”
  • “Highly recommend this pet parlor and will take our 3 furrbabies on a regular visit.”
  • “They did a fantastic job and completed everything on time.”
  • “Always a good experience- Reasonably priced and leave my babies looking handsome 😍”
  • “I highly recommend their services to anyone looking for reliable and high-quality work.”
  • “The team at Prickly Pup did a great job, and listened to my requests very carefully.”

People customers mention

  • Ranch 6 reviews
  • Kenzie 5 reviews
  • Pups 5 reviews
  • Hannah 3 reviews
  • Parlor 3 reviews
  • Sharon 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Prickly Pup for 7 kinds of job. Pick one to see what they paid and said.

Recent reviews

Meeghan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Xena always comes home looking and smelling great! They do a great job and are so good with my Xena.

Kenzie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I've been bringing my dog here since he was a puppy and ive never had a bad experience! My dog struggles being around strangers and dogs, yet this environment has allowed him to be comfortable and stress free to the point of being able to be near other dogs!! He absolutely loves going to the groomers and he always comes out looking perfect ❤️

Customer photo from Kenzie's reviewCustomer photo from Kenzie's review
Great priceDog grooming
Kara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

My baby always comes home feeling so pampered and proud to have such great style. Mars is so patient and does a great job every time

Jeri7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Mars was so considerate, changing our appointment time because of a pop up doc appointment. Love the groom. Thanks so much.

OverpricedDog full service grooming
Laura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent service and friendly staff! My dog loves them and looks wonderful when they groom him.

Dog grooming
Lesley15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always a great experience, and my dogs were at ease from the very time we entered. I would highly recommend them.

Great priceDog grooming

Photos

Customer reviews

4.9 ★★★★★ 400 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jerry Burelison12 reviewsTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kenzie is amazing with our Giant Schnauzer KoKo

  • Price assessment: Great price
  • Services: Dog full service grooming
Meeghan Escobar MSN, APRN, FNP-C8 reviewsTotal number of Google reviews Meeghan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Xena always comes home looking and smelling great! They do a great job and are so good with my Xena.

Jason Costell8 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

All my dogs love the groomers

  • Price assessment: Reasonable price
  • Services: Dog nail trimming
Betz Bates6 reviewsTotal number of Google reviews Betz has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love Prickly Pup!

  • Price assessment: Reasonable price
  • Services: Dog ear cleaning, Dog grooming, Dog bathing and blow dry
Kenzie Falconer2 reviewsTotal number of Google reviews Kenzie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've been bringing my dog here since he was a puppy and ive never had a bad experience! My dog struggles being around strangers and dogs, yet this environment has allowed him to be comfortable and stress free to the point of being able to be near other dogs!! He absolutely loves going to the groomers and he always comes out looking perfect ❤️

  • Price assessment: Great price
  • Services: Dog grooming
Kara3 reviewsTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My baby always comes home feeling so pampered and proud to have such great style. Mars is so patient and does a great job every time

Jeri Hird Dutcher7 reviewsTotal number of Google reviews Jeri has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mars was so considerate, changing our appointment time because of a pop up doc appointment. Love the groom. Thanks so much.

  • Price assessment: Overpriced
  • Services: Dog full service grooming
Laura Manning4 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service and friendly staff! My dog loves them and looks wonderful when they groom him.

  • Services: Dog grooming
Lesley Pyron15 reviewsTotal number of Google reviews Lesley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always a great experience, and my dogs were at ease from the very time we entered. I would highly recommend them.

  • Price assessment: Great price
  • Services: Dog grooming
jeffrey wallace14 reviewsTotal number of Google reviews jeffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

First grooming for our mini schnauzer Lillie, extremely happy in every way, you have our business, you are Lillie’s groomer. Second spa day for Lillie, almost two months since her first grooming, once again a 5, fantastic job, Kenzie and associates are the best by far. Third spa day for Lillie, same quality results, started a standing 45 day appointment between spa days.

  • Price assessment: Reasonable price
  • Services: Dog grooming, Dog bathing and blow dry, Dog nail trimming

Prickly Pup on Google Maps →

Business details