How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty66−3.4Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREPride Plumbing Services, Inc
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 2,110 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Pride Plumbing Services, Inc for 8 kinds of job.
Pride Plumbing Services, Inc for drain cleaning
Clear ✕All 143 Google reviews tagged “Drain cleaning” · showing 80
Ethan and apprentice Tim provided excellent plumbing service for us. They were prompt, friendly, and professional. We would gladly have them provide service for us again.
Sam from Pride Plumbing was amazing. I’m very grateful for all the help, advice, and guidance he provided. He fixed our outside drainage issue, checked our hot water tank, and gave us helpful options for future replacement equipment, including our dishwasher, sump pump, and hot water heater. I really appreciate…
I had work done by this company before, and knew that I could count on them for repairing my drain issue. Brandon was very professional in appearance and courtesy. After completing the work I needed, he offered to address any other concerns I might have and made some recommendations for me to consider. Also, I…
James was amazing. From the initial estimate to completion of work. He walked me through every step. Very happy with the work and price by James and the price plumbing team.
The Pride technician, Nick W., left not an hour ago, but I wanted to write this review with the details of his service firmly in mind. I had what I considered to be a major drainage problem in my home - every drain, whether bathroom, kitchen or utility, was affected. I made my appointment on a Sunday evening,…
Most trustworthy, supportive, comprehensive and affordable plumbing I’ve ever experienced! Customer service and scheduling was easy, time frame to arrive and complete the job was reasonable and accommodating. The team explained to be what the problem was with options for solutions - without overselling me on…
Ethan was in and out in under an hour, and my pipe is fully cleared with a brand-new clean out! He was also incredibly personable and professional! I highly recommend Pride Plumbing! They are well-deserving of their rating!
Use as needed. Every service has been well done with no follow-up needed. Was impressed that they actually have same day service for a non-emergency repair. Had to have them back from a new repair. Again, impressed I got same day service. They showed on time, explained what was wrong, and got it fixed in about 1 hour. Definitely, I'll keep using them.
The technician, Ethan, was very professional and he took time to explain things and provided a high quality of work. He was very polite and respectful. We will certainly continue to use Pride Plumbing as we have on a number of occasions.
Life around our house is CRAZY what with 4 adults (three of them working from the house) and three 3-yr old boys (yes! Triplets), so when there is an issue with anything involving the plumbing, that issue is FELT! We’ve “made due” with the control knob of the one and only tub/shower not holding but when the kitchen…
James responded to our urgent need for a kitchen faucet He was very polite and helpful in getting our work done quickly and efficientlly.
Called Pride Plumbing because our bathtub drain was clogged. The technician Matthew was sent out to see us that same morning.. Matthew explained everything to us in a very professional manner. He was able to fix the clog within a few hours and answered all of our questions. We will be calling Pride Plumbing again with any future plumbing issues!
Pride Plumbing was great. Matt G and Matt M let me know when they would arrive. They fixed the issue quickly after explaining the potential problems and gave me peace of mind. Thanks again Matt G and Matt M!
What I love about this business is that they’re very pleasant to talk to, to work with and they’re same-day service is great (here within hours after calling) very professional, very clean in their workspace their clothes are clean their boots are clean, and the service person I had was Ethan D he was very…
Ethan performed service for me and was very professional, knowledgeable and thorough in explaining the problem and possible solutions. He performed a repair and I’m happy with the service
Great professional service
Ethan and Ian made quick work of upgrading my basement sink and drains. They hauled out the old sink and installed the new one complete with updated drains and water supply all by noon. Thoroughly impressed and will be calling Pride Plumbing again with my next plumbing job.
We are very happy with Pride Plumbing. They came the same day and fixed our problem. Mike was very knowledgeable and professional. Thank you!
Very professional and were very respectful of my property
The gentleman was very professional, courteous and friendly. Explained what he was going to do and how much it would cost. The work was done very expeditiously. The lady I spoke with on the phone was very helpful in setting up the appointment. Overall, I was very satisfied with my experience.
Daniel did a great job analyzing our problem and addressing the issue. Pride was also able to squeeze us in on a very busy day. Thanks
Hope was very pleasant and informative setting up my appointment. Ethan was assigned to make the repairs at my home he was on time, courteous, knowledgeable and professional. Ethan did a great job!
Sam and Hope were professional and skillful, and exceeded my expectations for what was possible. Our sewer line was completely filled with roots but they were able to completely clear the blockage. And while they were here, they also fixed a slow draining kitchen sink.
Justin was prompt, competent, polite, and provide a detailed explanation as to exactly what he was doing, and what he recommended. I highly recommend Pride Plumbing and Justin.
Great as usual.
Nick was great to work with!
I contacted Pride Plumbing for service and they came out same day my technician Justin was very thorough and knowledgeable very satisfied with his work I would definitely recommend company to anyone looking for plumbing services
Steve was very helpful and professional! He knew what he was talking about and was able to explain it in a way we could understand!
Super quick turnaround. I tried everything I could to fix our slow draining, but it was beyond my ability. Scheduled with Pride Plumbing online and I got a call just a few minutes later. Justin arrived on time and was incredibly helpful. We will definitely use y'all again, if/when we need plumbing work done.
Perfect. FAST service. Plumber extremely nice. 100% perfect start to finish.
Tuesday evening my 2 week old double sink with new disposal backed up - into the dishwasher. Two applications of Draino Max failed to produce release of the blockage. Early Wednesday morning I phoned my plumber I was told that they had no availability and referred me to Pride Plumbing (my new plumbers). They…
Sam and Jaimee are the dynamic duo of Pride Plumbing! They are knowledgeable, hard-working, and professional. Thank you!
Steve and Ian were prompt and professional. I have used Pride on many occasions. This time I was especially grateful and appreciative for how well they clean up after themselves.
In a short time -found what was wrong.. Went right to work.. Matt & Ross Work with me.. If anything happen again I would call and ask for Matt service again...Life saver...
Daniel C was the tech that took care of my issue, started off great he was on time and communicated prior to arriving. Finished great as well , problem solved in a timely and very professional manner, he has great communication skills, is experienced, and cares about getting the job done right. I wish these guys did…
Our tub drain suddenly clogged, and I was unable to snake it clear. I called Friday morning and by Friday afternoon, a Pride Plumber, David, came to our house to fix the problem. I remember working with David nearly 10 years ago when he fixed a complex problem with our prior bathroom - he was incredible then (e.g.,…
I'm a new homeowner, and in general was intimidated to call plumbers based on stories I had heard friends. But Steve and Ethan from Pride Plumbing were simply great to work with. Steve is a true pro and was up front about potential solutions and costs for our drain repair, for which there were no easy answers.…
Pride Plumbing came out same day. My technician Sam was very knowledgeable and professional! Thank you, Sam. I will definitely call them again next time I need any plumbing services. Highly recommended!
Daniel and Nate did an exceptional job with my inspection, repairs and replacement of water line as well as checking sewer pipe. I really appreciated seeing the camera shots of my plumbing issues and explanation of what work needed to be done and why. Very professional and thorough!
Brandin did a great job. He fixed the problem and was very efficient with his time. He was also very straight forward regarding pricing and different service options. I appreciated his professionalism.
Steve was a life saver! He was efficient, professional and took care of our leak and clogged sink.
Keith and Bryce did a very professional job replacing our stack pipe along with fixing a leaking toilet and replacing an old leaking basement faucet. I was informed how the job would be done ahead of time and kept in communication thru the entire job. It wasn't a pretty job, but they cleaned up everything and took…
Our plumber Devinn explained our plumbing situation and addressed it expertly and in timely manner. Jamie reached out to us and let us know when Devinn would arrive.
Matt was here on time, and was friendly and informative. Highly recommended!
Very professional, friendly and efficient service! I am DYI person and typically avoid calling plumbers for simple tasks like drain cleaning. This time I had an injury that prevented my from dealing with a clog in one of the main drains in my house. Pride Plumbing was able to offer same day visit with very…
Very professional job from Daniel and Ian
Matt was very professional and thorough. He showed care for our home and fixed our issue. He was knowledgable and experienced taking his time to explain what he was doing and our options for ongoing service.
Straps holding my main drain line to the cellar walls snapped and it dropped to the floor resulting in several fractures on the 4"PVC. Daniel minimized the leaking so I could run water on Monday, and he and Ethan came on Wednesday to redo the line. Work was done efficiently, neatly, and professionally.
We highly recommend everybody at Pride Plumbing! They are always courteous, professional, and prompt. Each experience has been an excellent one.
Steve was very nice and professional and fixed my issue quickly and efficiently! Would definitely recommend their services.
Devinn was professional and answered my questions patiently. I had called to fix 3 sinks and find a leak. Devinn not only fixed everything but also found other areas of compromise. Devinn worked steadily. There were four faucets from which to choose. I couldn't visualize how the faucets would look. Devinn called a…
Nick A. assessed the issue with the clog in the pipes. He suggested a change to the configuration of the plumbing under the kitchen sink to prevent future clogs. He was thorough in his explanation of what he was doing and the equipment he was using. I will definitely call Pride Plumbing in the future!
Very prompt service. Brandin and Keith worked through some challenging older house plumbing issues. They kept me updated on options and went above and beyond to make sure the problem was addressed correctly.
Ursala was very polite and helpful and was able to get me scheduled immediately. Nick was very friendly and knowledgeable. He was able to diagnose my problem very quickly. He answered every question I had and performed the work quickly. He stayed to make sure there was no issues. I would highly recommend them to anyone!
James my plumber did a excellent an was very pleasant
I called Pride for a clogged drain in our bathroom, which turned out to be quite a challenge. They came the day I called. James provided the service and we are totally pleased with the job he did. James was professional, articulate, and cleaned up thoroughly when he was finished. Our drains should run clear…
I had a clogged kitchen sink and Kory was quickly able to come out and take care of it. He even walked me through the bellied pvc pipes in the basement that were contributing to the issue and what i should do in the future for them to avoid this happening again. No nonsense or sales pitch, just an honest…
Our plumber Devinn Wingate came out to help us detect a clog in our main drain. He was very professional and was able to solve the problem in little time. Not only that but he communicated with us throughout the whole process and was genuine about how to go about our options. Would recommend him again and to others for help.
The whole experience was great. The service was on time, quick and professional. David Valle was the person servicing my home and he seemed knowledgeable, smart and explained everything in detail prior to proceeding with the service. He helped me order some parts and waiting for them to arrive prior to having him…
Update 2022: I had Nick, and Zach do some great work installing our new tankless water heater and install a new sump pump, laundry pump, utility sink, and clean up our clean out in the front yard. Thanks all! I had an excellent experience I had with Pride Plumbing. The service techs that came to my house in…
Had a great experience with Pride Plumbing from beginning to end. Scheduling the appointment by phone was quick and painless, and the person I spoke with clearly communicated what I should expect the day of my appointment. Nick A. was the plumber who performed the diagnostic work and sewer cleaning, and he was…
Keith provided an estimate and explained the work required to complete the removal and installation. He explained the operation of the Navien tankless water heater and the importance of having it serviced. I would not hesitate to use Pride Plumbing again. They made the whole process painless. Joe Pellman Lakeville, NY
Devinn was great! He was on time and super polite. Extremely knowledgeable and professional! Fixed everything that needed to be fixed! Thank you so much!!
Nick from Pride Plumbing was an absolute pleasure to work with. He was professional, very detailed oriented and never made me feel pressured about making decisions that he positioned as remedies to my issue. He explained everything he was doing in detail and answered all of questions throughly. I will be calling…
Daniel C. Did a great job. Solved the problem quickly and kept everything clean and professional. Very happy with your service. Thank you
So impressed by the service that we received from Pride Plumbing! Nick A. was very professional and great to work with. He shared with us everything he was going to do and helped us to better understand the issue we were having. We have used Pride Plumbing a number of times and would recommend them to our family and friends!
Great work from Josh, Nate and Keith. Managed to get a sump pump, laundry pump and tankless water all quoted and installed in the same day. They were great in the past unclogging my main line and talking me through all the work. Thanks!
The only reason I gave 4 & not a 5, was the pricing. Didn't expect a snake job to be $350. Kory was Great! Extremely professional and knowledgeable of issue, prevention, etc..
My husband called for service on a Monday morning and Nick A. was able to get to our home by early afternoon. We had a drainage problem in our powder room. Upon diagnosing the issue, Nick decided it was a 2 person job and called in Manny V. They had to remove our toilet to be able to snake out the drain and then…
Came within hours of my call. Quick, efficient, and friendly. Will use again
Matt was quite knowledgeable. In addition to his great work on our drain problem, he explained everything in detail and helped us understand the nature of the "sludge" problem. We are very happy the drain works, and especially happy with what Matt taught us about the problem and how to avoid it.
Our plumbing set-up is unusual. James was thorough in his analysis of the problem, explained all of the details, resolved the issue, and left the work area pristine.
Daniel C. called before coming. He arrived when he said he would and introduced himself. He listened while I explained our main drain problem and then he went to work. When he encountered a problem clearing the blockage, he explained the issue to me and his plan to address it. He kept me advised throughout the job,…
Daniel arrived on time and quickly assessed the plumbing issue. He resolved the problem in a professional and polite manner.
Our laundry room sink was draining very slowly and then was backed up and food from the kitchen drain was starting to come up. It was seriously gross and we needed immediate help! We’ve had great luck with Pride in the past and this time was no exception. Josh T arrived on time and was polite, knowledgeable and…
Josh and Matt were great, knowledgeable, thorough and hard working...and communicated very well Best contract workers we've ever had...thanks so much
I used pride plumbing once before to replace a water heater. I was very pleased with the service and called and setup an appt to have my basement drain checked. Matt arrived on time and todays service was excellent. Matt was very professional, communicated and explain everything that was needed. Great Job!!!!!
Steve was professional, personable and got the job done in a timely and least expensive way possible. He did a wonderful job and I will definitely use Pride Plumbing and Steve again.
My first experience with Pride Plumbing was exceptional! I was given a time frame to expect a call and the tech would arrive within 30 minutes of the call. Give them an A+ for prompt. The tech - Sam V - arrived, assessed the problem and gave me an estimate of cost to replace/repair. Unfortunately, thru no fault…
I called Pride Plumbing in the morning with an issue and they sent out a guy in the same day afternoon and he fixed it up very quickly . Specifically, we had Daniel C and he was great - communicative and professional.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 143 | $227–$554 |
| Plumbing pipe repair | 140 | $353–$1.2k |
| Plumbing leak detection | 110 | $124–$633 |
| Water heater installation | 107 | $1.2k–$2.4k |
| Faucet installation | 99 | $305–$986 |
| Faucet repair | 85 | $205–$607 |
| Toilet repair | 82 | $227–$606 |
| Plumbing leak repair | 62 | $278–$986 |
