How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty66−3.4Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREPride Plumbing Services, Inc
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 2,110 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Pride Plumbing Services, Inc for 8 kinds of job.
Pride Plumbing Services, Inc for faucet installation
Clear ✕All 99 Google reviews tagged “Faucet installation” · showing 40
Tried Pride plumbing for an outdoor spigot repair and installation. In addition to it being outrageously expensive, the technician was not remotely personable, unfriendly, not a good communicator at all, made me very uncomfortable. He also didn’t properly clean up when he was done. First experience was a negative one.
Nick W didn’t an outstanding job helping us select and installing a new kitchen sink faucet.
Math installed out bathtub faucet set. Replaced our shut off valves to fix a leaky shut off faucets in our basment. Fast service! Answared all my questions.
Our kitchen sink's old faucet finally fritzed out and Pride came out right away and installed a brand new one in no time. Keith, the plumber who did the job, was honest and quick. The new faucet looks great and works perfectly. Update: needed a toilet replaced and called Pride. Nick came out and we are very…
We have had absolutely superb service from the excellent team at Pride Plumbing. The office staff is friendly and helpful. Steve Clark did an excellent job taking care of plumbing issues at our home in Pittsford. Sam Valley is an expert in visualizing and repairing outdoor underground pipes. He diagnosed and…
James from Pride Plumbing was very professional and through. James pointed out things that needed to be addressed. Highly recommend Pride Plumbing and their employee James.
Matt came out and handled everything we need with expert care, super friendly, great service and a wonderful outcome. And it was reasonably priced. We are very pleased with Pride Plumbing.
On August 5, 2025 your Pride Plumbing Steve Clark arrived punctually and removed a 35+ year old food disposal unit that had stopped working. Steve installed new drain pipes, sink drain and a code required vent for my 35+ year old double sinks because I opted not to put in a new food disposal unit. The electrical…
James was very efficient. He explained the plumbing mysteries very well.
Brandin W and Devinn W came to our house due to a plumbing leak. 'They were courteous and efficient and explained everything thoroughly. Highly recommend Pride Plumbing.
Unbelievably, our Laundry sink broke. Called Pride Plumbing to replace and repair the sink. The service we received was tremendous: Prompt, Courteous & Professional. I was very impressed by Matt, who did a fabulous job installing a new sink and trap for us. We are very pleased, and now will recommend Pride Plumbing to All!
Use as needed. Every service has been well done with no follow-up needed. Was impressed that they actually have same day service for a non-emergency repair. Had to have them back from a new repair. Again, impressed I got same day service. They showed on time, explained what was wrong, and got it fixed in about 1 hour. Definitely, I'll keep using them.
I can always count on Pride Plumbing and have many times. David V answered my call and was professional and knowledgeable. I'll use them again!
And again, Pride Plumbing exceeded expectations! Sam did an outstanding job, assessing a faulty toilet and an out-of-date water heater. He also installed a new faucet in the kitchen, a new toilet, and hot water heater. Sam is a consummate professional with a great sense of humor. I also appreciated his…
James was very knowledgeable and careful. We can always rely on Pride Plumbing to do a great job!
Daniel replaced 2 bathrooms faucets and did a great job. He was upfront with pricing and finished the job in a timely manner. I will be using Pride Plumbing again if needed.
JAMES WAS A REAL PLEASURE! He was very informative, and his work was top quality. He was friendly and very professional. We couldn't be more pleased to have him as our plumber! James takes pride in his work, and it shows in the quality of his work. He's definitely my plumbing guy now and in the future!!
Matt Miles was terrific, one time and fixed the problem with our shower faucet. Thank you and we will definitely use Pride Plumbing again. Dave Midland
Ethan was thorough and professional. Thanks for fitting me in on short notice! I wouldn't hesitate to recommend Pride Plumbing.
Ethan and Ian made quick work of upgrading my basement sink and drains. They hauled out the old sink and installed the new one complete with updated drains and water supply all by noon. Thoroughly impressed and will be calling Pride Plumbing again with my next plumbing job.
We contacted Pride Plumbing to replace a bathroom faucet. Matt arrived when he was expected and replaced our faucet. After he gave us a quote for the work to be done, he discovered a shutoff valve was not working and replaced both at no charge to us. The whole job took approx. 2 hours. Thank you to Matt & Pride…
Matthew Miles did professional installation and was reasonable when determining work scope.
I worked with Keith who was a great help. I originally called to have a shower re-installed and his professionalism showed right from the start. We found several option to achieve what I needed and he was able to get the work done in a timely fashion and under what I wanted to spend.
Pride was very quick to respond to my situation and went above and beyond to resolve it. Brandin was very friendly and professional and did an excellent job of describing the repair and what was performed. This was my first experience with Pride Plumbing and I wouldn't hesitate to call them again.
Gas line to deck
James did a thorough job of explaining the work and made sure to test out everything thoroughly. I was pleased with his professionalism.
Service Tech Brandin was prompt, courteous and completed the job in the timeframe that he mentioned. The new faucet makes the vanity look much more up to date.
The problem was fixed quickly and the process was seamless. I was very happy with the results.
A small leak turned out to be from an old washer. I appreciate the patience and determination to find and solve the problem, as well as Steve and Jamie’s courtesy.
Sam and Ian did an outstanding job. They were extremely professional, friendly, and helpful. I will continue to be a repeat customer of Pride.
Our technicians arrived on time. They were courteous, even to our very curious dog. They worked hard to get at areas of an old house with aging plumbing. They gave me useful information for future needs. They encouraged me to look for a coupon, which was also helpful. David and Kory. As usual Ursula was also very accommodating in making arrangements.
Zach and Nate installed a bathroom vanity and two toilets. They did a very fine job. One of the screws on a toilet leaked so Zach came back to repair by putting in an extra washer/screw to fix the issue. They are very responsive and very easy to work with. Thank you.
Daniel called ahead, was on time, and explained the cost upfront. He was very courteous and professional, and installed our kitchen faucet quickly. Would definitely recommend.
Brandin and Justin did a great job for us again today working on our sink and shower fixtures. They also properly reset a rocking toilet, and we are grateful for their very good work and their very professional and accommodating attitude throughout.
Zach M was prompt, professional, neat, and the final result was great! He removed an old vanity top and faucet, and installed new. He informed me every step of the way. Very pleased.
Matt Did a great job repairing my tub leak. He gave me options for the repair. Also Ross was very helpful on the phone when taking my call.
I called to request an annual inspection and maintenance for my Navien Tankless water heater . I also wanted the faucets on my sump sink repaired . Keith Smith was sent out and he performed the work on the Navien Tankless water heater. He examined and adjusted components and then performed a flush to get the…
Sam and Jamie were incredible. Sam has performed several repairs for us over the years and we won't use any one else. He and Jamie are great assets to your company.
Keith and Bryce did a very professional job replacing our stack pipe along with fixing a leaking toilet and replacing an old leaking basement faucet. I was informed how the job would be done ahead of time and kept in communication thru the entire job. It wasn't a pretty job, but they cleaned up everything and took…
Devan and Ethan are a great team! They repaired our broken faucet and explained why we were not having any hot water. I would highly recommend them to do plumbing work. Super nice guys and easy to work with!! Thanks guys!!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 143 | $227–$554 |
| Plumbing pipe repair | 140 | $353–$1.2k |
| Plumbing leak detection | 110 | $124–$633 |
| Water heater installation | 107 | $1.2k–$2.4k |
| Faucet installation | 99 | $305–$986 |
| Faucet repair | 85 | $205–$607 |
| Toilet repair | 82 | $227–$606 |
| Plumbing leak repair | 62 | $278–$986 |
