How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty66−3.4Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREPride Plumbing Services, Inc
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 2,110 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Pride Plumbing Services, Inc for 8 kinds of job.
Pride Plumbing Services, Inc for faucet installation
Clear ✕All 99 Google reviews tagged “Faucet installation” · showing 80
Tried Pride plumbing for an outdoor spigot repair and installation. In addition to it being outrageously expensive, the technician was not remotely personable, unfriendly, not a good communicator at all, made me very uncomfortable. He also didn’t properly clean up when he was done. First experience was a negative one.
Nick W didn’t an outstanding job helping us select and installing a new kitchen sink faucet.
Math installed out bathtub faucet set. Replaced our shut off valves to fix a leaky shut off faucets in our basment. Fast service! Answared all my questions.
Our kitchen sink's old faucet finally fritzed out and Pride came out right away and installed a brand new one in no time. Keith, the plumber who did the job, was honest and quick. The new faucet looks great and works perfectly. Update: needed a toilet replaced and called Pride. Nick came out and we are very…
We have had absolutely superb service from the excellent team at Pride Plumbing. The office staff is friendly and helpful. Steve Clark did an excellent job taking care of plumbing issues at our home in Pittsford. Sam Valley is an expert in visualizing and repairing outdoor underground pipes. He diagnosed and…
James from Pride Plumbing was very professional and through. James pointed out things that needed to be addressed. Highly recommend Pride Plumbing and their employee James.
Matt came out and handled everything we need with expert care, super friendly, great service and a wonderful outcome. And it was reasonably priced. We are very pleased with Pride Plumbing.
On August 5, 2025 your Pride Plumbing Steve Clark arrived punctually and removed a 35+ year old food disposal unit that had stopped working. Steve installed new drain pipes, sink drain and a code required vent for my 35+ year old double sinks because I opted not to put in a new food disposal unit. The electrical…
James was very efficient. He explained the plumbing mysteries very well.
Brandin W and Devinn W came to our house due to a plumbing leak. 'They were courteous and efficient and explained everything thoroughly. Highly recommend Pride Plumbing.
Unbelievably, our Laundry sink broke. Called Pride Plumbing to replace and repair the sink. The service we received was tremendous: Prompt, Courteous & Professional. I was very impressed by Matt, who did a fabulous job installing a new sink and trap for us. We are very pleased, and now will recommend Pride Plumbing to All!
Use as needed. Every service has been well done with no follow-up needed. Was impressed that they actually have same day service for a non-emergency repair. Had to have them back from a new repair. Again, impressed I got same day service. They showed on time, explained what was wrong, and got it fixed in about 1 hour. Definitely, I'll keep using them.
I can always count on Pride Plumbing and have many times. David V answered my call and was professional and knowledgeable. I'll use them again!
And again, Pride Plumbing exceeded expectations! Sam did an outstanding job, assessing a faulty toilet and an out-of-date water heater. He also installed a new faucet in the kitchen, a new toilet, and hot water heater. Sam is a consummate professional with a great sense of humor. I also appreciated his…
James was very knowledgeable and careful. We can always rely on Pride Plumbing to do a great job!
Daniel replaced 2 bathrooms faucets and did a great job. He was upfront with pricing and finished the job in a timely manner. I will be using Pride Plumbing again if needed.
JAMES WAS A REAL PLEASURE! He was very informative, and his work was top quality. He was friendly and very professional. We couldn't be more pleased to have him as our plumber! James takes pride in his work, and it shows in the quality of his work. He's definitely my plumbing guy now and in the future!!
Matt Miles was terrific, one time and fixed the problem with our shower faucet. Thank you and we will definitely use Pride Plumbing again. Dave Midland
Ethan was thorough and professional. Thanks for fitting me in on short notice! I wouldn't hesitate to recommend Pride Plumbing.
Ethan and Ian made quick work of upgrading my basement sink and drains. They hauled out the old sink and installed the new one complete with updated drains and water supply all by noon. Thoroughly impressed and will be calling Pride Plumbing again with my next plumbing job.
We contacted Pride Plumbing to replace a bathroom faucet. Matt arrived when he was expected and replaced our faucet. After he gave us a quote for the work to be done, he discovered a shutoff valve was not working and replaced both at no charge to us. The whole job took approx. 2 hours. Thank you to Matt & Pride…
Matthew Miles did professional installation and was reasonable when determining work scope.
I worked with Keith who was a great help. I originally called to have a shower re-installed and his professionalism showed right from the start. We found several option to achieve what I needed and he was able to get the work done in a timely fashion and under what I wanted to spend.
Pride was very quick to respond to my situation and went above and beyond to resolve it. Brandin was very friendly and professional and did an excellent job of describing the repair and what was performed. This was my first experience with Pride Plumbing and I wouldn't hesitate to call them again.
Gas line to deck
James did a thorough job of explaining the work and made sure to test out everything thoroughly. I was pleased with his professionalism.
Service Tech Brandin was prompt, courteous and completed the job in the timeframe that he mentioned. The new faucet makes the vanity look much more up to date.
The problem was fixed quickly and the process was seamless. I was very happy with the results.
A small leak turned out to be from an old washer. I appreciate the patience and determination to find and solve the problem, as well as Steve and Jamie’s courtesy.
Sam and Ian did an outstanding job. They were extremely professional, friendly, and helpful. I will continue to be a repeat customer of Pride.
Our technicians arrived on time. They were courteous, even to our very curious dog. They worked hard to get at areas of an old house with aging plumbing. They gave me useful information for future needs. They encouraged me to look for a coupon, which was also helpful. David and Kory. As usual Ursula was also very accommodating in making arrangements.
Zach and Nate installed a bathroom vanity and two toilets. They did a very fine job. One of the screws on a toilet leaked so Zach came back to repair by putting in an extra washer/screw to fix the issue. They are very responsive and very easy to work with. Thank you.
Daniel called ahead, was on time, and explained the cost upfront. He was very courteous and professional, and installed our kitchen faucet quickly. Would definitely recommend.
Brandin and Justin did a great job for us again today working on our sink and shower fixtures. They also properly reset a rocking toilet, and we are grateful for their very good work and their very professional and accommodating attitude throughout.
Zach M was prompt, professional, neat, and the final result was great! He removed an old vanity top and faucet, and installed new. He informed me every step of the way. Very pleased.
Matt Did a great job repairing my tub leak. He gave me options for the repair. Also Ross was very helpful on the phone when taking my call.
I called to request an annual inspection and maintenance for my Navien Tankless water heater . I also wanted the faucets on my sump sink repaired . Keith Smith was sent out and he performed the work on the Navien Tankless water heater. He examined and adjusted components and then performed a flush to get the…
Sam and Jamie were incredible. Sam has performed several repairs for us over the years and we won't use any one else. He and Jamie are great assets to your company.
Keith and Bryce did a very professional job replacing our stack pipe along with fixing a leaking toilet and replacing an old leaking basement faucet. I was informed how the job would be done ahead of time and kept in communication thru the entire job. It wasn't a pretty job, but they cleaned up everything and took…
Devan and Ethan are a great team! They repaired our broken faucet and explained why we were not having any hot water. I would highly recommend them to do plumbing work. Super nice guys and easy to work with!! Thanks guys!!
Brandin W and Zach M were wonderful! They were both a great team dividing the work between them. We had work to install kitchen faucet and when they recognized that the style we picked would not work (single vs dual stem), Brandin gave us options immediately to select to avoid another trip. They replaced 2…
Matt provided excellent, professional and courteous service with the replacement of 2 faucets, bath sink and toilet fixture in Kitchen and powder room bathroom. Great plumbing service and we will be future customers. We would highly recommend Pride Plumbing. Thank you.
Very professional job from Daniel and Ian
David Valle was my service rep; very professional and pleasant to work with; saved me some money. Pride is an excellent company; wouldn’t use anyone else.
Devinn was professional and answered my questions patiently. I had called to fix 3 sinks and find a leak. Devinn not only fixed everything but also found other areas of compromise. Devinn worked steadily. There were four faucets from which to choose. I couldn't visualize how the faucets would look. Devinn called a…
Great job by Brandin. Was on time, made eye contact as he spoke to us about the various options open to us. He had our faucet installed and ready to use in under 45 minutes. He is a wonderful addition to your team!
Service was prompt and I appreciated the explanation of options without sales pressure. Brandon was friendly and polite.
Did a good job, very professional
Matt came out after our garbage disposal broke and helped us with opinions on what to replace and how to replace it. We ended up using Pride to install a whole new sink as well as the disposal. Afterwards our water heater burst and they were there within 3 hours to replace it with a new one. Was amazed at the fast…
Sam and crew were wonderful to work with. Very knowledgeable! They worked diligently and made sure everything was exactly as we had talked about. They hooked our home up to sewer, a very detailed process. Sam always kept us in the loop and was very professional. We could tell that the group worked well together…
Matt handled my faucet replacement well. These were outside faucets, where getting at the inside plumbing to hook them up was almost impossible. But he accepted the challenge and got it done.
Devinn Wingate was excellent working to repair and replace the plumbing in my home today. He fixed everything well and made good recommendations. He is a very pleasant person to have working in your home. Alyssa was very courteous and and thorough and promptly scheduled the necessary work.
Matt did an excellent job, very professional and personable, he was in and out quickly.
Devinn W. from Pride Plumbing was prompt and helpful. He got the job done quickly and even relocated our outdoor faucet to a much more convenient location. Thank you Devinn!
Kory did an excellent job!
Update 2022: I had Nick, and Zach do some great work installing our new tankless water heater and install a new sump pump, laundry pump, utility sink, and clean up our clean out in the front yard. Thanks all! I had an excellent experience I had with Pride Plumbing. The service techs that came to my house in…
Today, I saw James C for the second or third time and today he came with Brandin W. They are both wonderful people that you have working for you. They both helped me understand what they were going to do in detail. I decided to put a new faucet in my bathroom sink and when they called the warehouse they did not…
Steve Clark did an excellent job! We are very happy with his work. He arrived early and fixed a number of issues and now all of our plumbing is in working order.
Dan did a great job. He was efficient and friendly. Everything was well explained in advance. Dan, Dan, he's our man!
Dave and Manny V. took on what was seemingly a routine faucet installation, but after assessment gently informed us that we had more necessary work to get our plumbing in order. They did some extensive work above and beyond what was scoped out initially, keeping us updated on the process and making sure we…
I needed to have a faucet installed for a jacuzzi tub at my brothers house. After calling a few local plumbers with no luck on a small job. I called Pride Plumbing and spoke to very nice woman, who was able get a plumber over to the house within a couple of days. When Kieth arrived I showed him where the job was,…
Keith and Brandin did a super job of running new lines for our second floor bathroom tub/shower, including vanity sink and toilet installation. It was a big project with challenges old houses present and they completed it in a professional timely manner while being extra careful with containing any dust particles,…
I had a very good experience with Pride Plumbing (James was great!) and will definitely call them for any plumbing issues that pop up in the future.
My first experience with Pride Plumbing was exceptional! I was given a time frame to expect a call and the tech would arrive within 30 minutes of the call. Give them an A+ for prompt. The tech - Sam V - arrived, assessed the problem and gave me an estimate of cost to replace/repair. Unfortunately, thru no fault…
Keith and Brandon did a fantastic job replacing two toilets and two faucets in our home. They were prompt, courteous, and were able to handle unexpected challenges, like fitting a new toilet with a different footprint into the space where the old toilet sat, which had been tiled around. Keith has also been to our…
David and Brandin did a meticulous job installing new copper valves in our shower, installing new shower trim, repairing copper shutoff valves under the vanity, and problem solving a low flow issue on our vanity sink (as a courtesy).They were prompt, professional, courteous, and did a wonderful job cleaning up after…
First time customer, started with a most pleasant telephone receptionist (don't remember name) that scheduled an appointment, only a couple days out, Daniel C. called ahead, arrived promptly , replaced a 4 piece kitchen faucet within a reasonable amount of time. I was not able to be there for the appointment so a…
The team of David and Brandon worked to replace all of the house drain lines from both bathrooms into the main sewer line, as the prior owner had done things poorly, in a piece-meal fashion and not to code. The team was on time and worked diligently through the day on this big job. Everything was done to a high…
We have worked with David and Daniel at Pride on several occasions now, and have been very happy every time. They are friendly, respectful, arrive on time and do great quality work. We won't call anyone else!
This was our first experience with Pride Plumbing. While this was not planned upon maintenance and out of the blue repairs are not something anyone looks forward to, I felt as though our technician Devinn made the process as easy as possible. He presented various options for a solution to our problems and…
We first chose Pride Plumbing because they were highly rated and highly recommended. David V. was very professional, courteous and friendly. He fixed and installed a new outdoor faucet and a new indoor faucet, rebuilt our toilet tank, replaced our corroded water heater valve and replaced our refrigerator water…
We chose Pride Plumbing based on local reviews, when some of our older pipes began deteriorating. David Valle has been here twice to repair leaking valves and pipes. He is very personable and very competent. His explanations and recommendations were clear and concise. He worked quickly and was very tidy and…
Devinn provided outstanding service in a very timely and professional manner. We are very satisfied with the work and will contact you for all our plumbing requirements, Thank you. Roger and Joyce Miller
Devinn installed a faucet and a pump for an old utility sink in my basement. My drain was emptying to an old septic system that was not draining very well. Devinn explained everything that I needed and quoted a price before he started. He also explained where all the pipes would be going . Devinn is very…
We have been playing catch up with our plumbing issue. Devinn came and installed the new utility sink, faucet and unclogged the pipe. It looks amazing and now I can do laundry without water backing up. He was even kind enough to let the cats watch him while he worked. Steve came and identified the problem with…
I recently used Pride Plumbing. James replaced a kitchen faucet and a leaking valve in the basement. James was excellent. He gave me options, explained them to me, and let me decide what was best for me. He is knowledgeable, fast, and efficient. I definitely recommend him.
Devin was pleasant professional relatable mature. Pride Plumbing is lucky to have him.
David Valle installed a kitchen faucet and diagnosed the problem whole giving me several options for repair. He was courteous and professional and I was very happy with the work that he performed. Thanks again!
I called them to replace my shower faucet and two guys came one was new. when they gave me my dollar amount that it was going to be Kory gave me a price on something that did not even fit my tub. when i asked him why am i paying for something that will not fit he said because. i told them to just use my faucet and…
Nick A. was very courteous and efficient in replacing our outside faucet. He finished the work quickly and well. Two thumbs up.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 143 | $227–$554 |
| Plumbing pipe repair | 140 | $353–$1.2k |
| Plumbing leak detection | 110 | $124–$633 |
| Water heater installation | 107 | $1.2k–$2.4k |
| Faucet installation | 99 | $305–$986 |
| Faucet repair | 85 | $205–$607 |
| Toilet repair | 82 | $227–$606 |
| Plumbing leak repair | 62 | $278–$986 |
