How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty66−3.4Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREPride Plumbing Services, Inc
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 2,110 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Pride Plumbing Services, Inc for 8 kinds of job.
Pride Plumbing Services, Inc for faucet repair
Clear ✕All 85 Google reviews tagged “Faucet repair” · showing 60
Steve Clark did an amazing job replacing our toilet tank, bathroom and bathtub faucets. Did not leave a trace that he was there and finished the job in just a couple of hours.
Bryce & Jaime were the best. Super friendly very knowledgeable clean quick work. My favorite tag team specialist from now on.
James provided us with excellent service, he was professional and knowledgeable about our plumbing issues. He did a great job explaining the options for fixing our problems. He replaced an outside faucet and installed a sump pump back up unit for us. He got the work down efficiently and was respectful of our house.…
Prompt, professional, knowledgeable, and clear and concise in all explanations. Felt very confident in all work performed.
David was an amazing help. He was able to arrive earlier than expected, friendly and efficient! He helped replace our hose Spicket after we cracked it and it was like nothing happened! Would definitely recommend David to anyone who’s looking for a plumber!
Ethan came out to do a plumbing repair at my house last week. Arrived on time, and after a brief inspection offered me several choices on the type of repair. He was very professional, and completed the work very quickly. After he was done we reviewed the repair to make sure it was what I wanted. I am very happy…
David Valle did a great job. Was on time, very courteous, did the job efficiently and cleaned up nicely. However, the pricing for Pride is getting too high (no fault of David's)
Predictably excellent service today from Pride Plumbing and service tech Nick W. I have always had great service from this company.
Steve Clark was very knowledgeable about our shower faucet repair. He was very respectful and friendly. He was on time and did the job in a timely manner. We would welcome him back again because he did a great job!
Our past experience with Pride plumbing was good, this one I rated only as a very mediocre. The initial technician did not discuss the options with us and suggested to replace the cartridge for the faucet saying that it would take about a week to get in. The required part for the faucet came after more than a…
I came home from from a 2 week vacation to find shattered pipes in the utility room. I called Pride Plumbing and Matt G. showed up on time. Matt quickly evaluated the extent of work and quoted a cost to repair on what was visible. As work continued, additional damages were identified and repaired. His work ethic,…
Excellent service. It was easy to book a same-day appointment and Ethan was very professional and helpful.
On August 5, 2025 your Pride Plumbing Steve Clark arrived punctually and removed a 35+ year old food disposal unit that had stopped working. Steve installed new drain pipes, sink drain and a code required vent for my 35+ year old double sinks because I opted not to put in a new food disposal unit. The electrical…
Daniel did a good job. Was able 2 fix faucet instead of having 2 buy new one. He was friendly and courteous. Have used Pride several times, never disappointed.
JAMES WAS A REAL PLEASURE! He was very informative, and his work was top quality. He was friendly and very professional. We couldn't be more pleased to have him as our plumber! James takes pride in his work, and it shows in the quality of his work. He's definitely my plumbing guy now and in the future!!
Steve C. was a gem. He arrived promptly, diagnosed the problem quickly and was able to successfully solve the problem. We would definitely use Pride Plumbing again and ask for Steve.
Ethan was thorough and professional. Thanks for fitting me in on short notice! I wouldn't hesitate to recommend Pride Plumbing.
I am very happy with the results of the installation of new faucets in my bathroom by your technician Zachary . He was very polite,helpful and did a great job,I hope ,if I need other work done that he will be assigned.
This is a shout-out praise for Pride Plumbing. They worked hard to schedule a visit and sent Steve for what was to solve a variety of mounting problems such as a shower controller, seized up faucets (four of them in a double sink bathroom), a seized up tub drain, a basement copper pipe that had developed corrosion…
Nick was great to work with!
This is the third job we've had David V. from Pride Plumbing do for us. We had been delighted with each job that he did. He is extremely competent and keeps us informed each step of the way. He is a very friendly and personable individual and you can tell he really cares about you as a customer. He has installed a…
Great support from Pride. So pleased they were able to come and address all issues in a quality and timely manner. Ethan D is a credit to the company.
Pride was very quick to respond to my situation and went above and beyond to resolve it. Brandin was very friendly and professional and did an excellent job of describing the repair and what was performed. This was my first experience with Pride Plumbing and I wouldn't hesitate to call them again.
I cannot say enough good things about Pride Plumbing and in particular Sam Valle. This is the second time he has successfully tackled very difficult plumbing issues for me. He always come though with a miracle saving me a lot of money on alternatives that would have been very expensive. You won’t regret calling Pride Plumbing.
Ethan, called to confirm his arrival time, throughly reviewed the costs, offered extended plan, explained the work that would done, completed the task, checked his work, ensured I understood the correct method in shutting the outside faucet, reviewed the warranty and asked if I had any additional questions. Job well…
Steve was great. Repaired our shower faucet and assured all was working well. Professional.
Ethan and David were efficient, yet very thorough! They went the extra mile and added a support beneath a pipe to be sure its angle remained as it should be. They were tidy, timely, and knowledgeable. Job well done!
Justin from Pride Plumbing came by to replace our shut off that feeds our outside faucet. He had to shut off our house main to do this, we found that it wouldn’t shut off enough, so he ended up putting in a ball valve shut off after the main, which allowed him to replace the outside shut off to be replaced with…
This company delivers on its promises. Easy contact and scheduling. prompt, efficient communications from start to finish. Dan and Jamie were professional and pleasant.
I called Pride Plumbing on 4/19/23 to install 2 cartridges in my Franke MH 400 faucet. I had purchased the cartridges and had intended to install them myself but I had a problem accessing the cartridges, so rather than mess with it further I called Pride. They offered to come out the same day but we scheduled it for…
We woke to water under our sink and called Pride. Their technician Kory came out the same day, diagnosed the problem, offered a couple of solutions, and didn't try to hard-sell us when we chose the least expensive option. (That almost guarantees a return call from me; upsell pressure is SUCH a turnoff!) He looked at…
The technician Daniel Cortland was friendly, knowledgeable, efficient and very fair in making sure there were no over charges. Would use the service again.
12.05.22 Had 2 new faucet sets installed in a bathroom vanity that was installed more than 30 years ago. Of course, the installation was challenging yet James & Ethan did a superb job. They arrived on-time, did the extra tasks to deal with an old vanity, and cleaned up when they finished. Once again, Pride and its…
Steve was a life saver! He was efficient, professional and took care of our leak and clogged sink.
Wonderful personnel!
We had a great experience with Kori at Pride Plumbing. Upon calling the company, a very pleasant receptionist took our information, and a plumber (Kori) was dispatched to our home almost immediately. He took his time looking at the plumbing and asking us questions before diagnosing the problem and going over the…
Brandin W and Zach M were wonderful! They were both a great team dividing the work between them. We had work to install kitchen faucet and when they recognized that the style we picked would not work (single vs dual stem), Brandin gave us options immediately to select to avoid another trip. They replaced 2…
Ethan and David V fixed a leaking faucet and performed a plumbing "audit." Since I'd recently purchased the house and wasn't able to have an inspection done, this was welcome information. They found the water pressure into the house to be rather high and recommended that I install pressure reducing valve, which they…
Wonderful service. David provided confident, honest and professional service. I’ve had bad experiences with other plumbing businesses in the past and this company exceeded our expectations and secured a future customer.
Our shower faucet broke with the water running, so we had to shut off the water to the whole house. Pride got a tech out within an hour, which was REALLY fast. Steve found and fixed the problem quickly, using a replacement part that he had on his truck, and the bill was a bit less than I had been expecting. Totally satisfied in every respect!
Pride a Professional outfit. Quick service. Young serviceman Kory very nice & polite. Explained my faucet problem prior to fixing. Perhaps on pricey side but provide discount coupons. I will use them again for plumbing needs.
Alyssa is always personable and schedules my work requests promptly. Keith is a master plumber and I always request Keith for my plumbing needs. Keith is an expert on the NAVIEN tankless water heater and I trust his work completely.
Devinn was professional and answered my questions patiently. I had called to fix 3 sinks and find a leak. Devinn not only fixed everything but also found other areas of compromise. Devinn worked steadily. There were four faucets from which to choose. I couldn't visualize how the faucets would look. Devinn called a…
contacting pride plumbing was easy to reach and schedule an appointment (alyssa), availability was quick and convenient. our plumber (daniel) called ahead, confirm and arrived on time, reviewed multiple jobs, provided a clear and easy summary work plan, which we liked and got to work immediately. the work was done…
Brandin was helpful, friendly, and polite. Highly recommend him.
Devinn W. from Pride Plumbing was prompt and helpful. He got the job done quickly and even relocated our outdoor faucet to a much more convenient location. Thank you Devinn!
I started the yearly service, I had Brandin install A new Laundry sink downstairs and redo some Piping.
The whole experience was great. The service was on time, quick and professional. David Valle was the person servicing my home and he seemed knowledgeable, smart and explained everything in detail prior to proceeding with the service. He helped me order some parts and waiting for them to arrive prior to having him…
Everyone was very helpful and professional.
My kitchen sink pipes were corroded and James and Brandin came to the rescue. I also had problems with my shower faucet. James and Brandin looked at both and explained what they recommended very clearly. When they came back in the house with the quote, they explained that as well. James went to work on my shower…
Steve Clark did an excellent job! We are very happy with his work. He arrived early and fixed a number of issues and now all of our plumbing is in working order.
Daniel came to our house for an emergency leak right away. I appreciate his dedication. The leak is not fixed but I know when water is involved it can be a multi step process. We will have another set of eyes on the problem. We thank Daniel for his work.
James was very professional and kept me updated during the repair of my bathroom faucet ,will use again in future repairs , Thanks James
I had Pride Plumbing repair a leaking bath faucet in our bathroom. They were able to send someone out the same day I first called, and James showed up within the time window I was given. He was very thorough in explaining the problem and what he could do to fix it. He also gave some enhancements and other options,…
Outstanding service from Matt. Very respectful of us and our home. Answered all our questions, including questions not involving the project he came here to complete. Ended up fixing a faucet in our bath too. Really appreciated the top notch service.
Work was done very professionally and efficiently by David. The work was completed in a timely manner. i would recommend there services to anyone wanting a quality job.
Daniel did a great job. Thank you!
Devinn wingate was our pride plumbing representative and he was on time and very responsive. He was very knowledgeable about the issue we were having and went to find the right part to install. He explained everything he did and the pricing that went along with it . Overall a great experience ! Thank you!
Brandin and Team at Pride Plumbing came out quickly and fixed our leaking pipe in the bathroom. They explained the process and were very reasonable.
What a great experience with Pride Plumbing! Steve C. was our technician and he was very friendly, professional, knowledgeable and kind. We will definitely request him for any future plumbing issues.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 143 | $227–$554 |
| Plumbing pipe repair | 140 | $353–$1.2k |
| Plumbing leak detection | 110 | $124–$633 |
| Water heater installation | 107 | $1.2k–$2.4k |
| Faucet installation | 99 | $305–$986 |
| Faucet repair | 85 | $205–$607 |
| Toilet repair | 82 | $227–$606 |
| Plumbing leak repair | 62 | $278–$986 |
