How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty66−3.4Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREPride Plumbing Services, Inc
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 2,110 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Pride Plumbing Services, Inc for 8 kinds of job.
Pride Plumbing Services, Inc for plumbing leak detection
Clear ✕All 110 Google reviews tagged “Plumbing leak detection” · showing 60
We had a need for emergency plumbing service. David from Pride Plumbing was there in an hour. His experience allowed him to diagnose a difficult leak quickly. Highly recommend David!!
Sam from Pride Plumbing was amazing. I’m very grateful for all the help, advice, and guidance he provided. He fixed our outside drainage issue, checked our hot water tank, and gave us helpful options for future replacement equipment, including our dishwasher, sump pump, and hot water heater. I really appreciate…
Prompt, professional, knowledgeable, and clear and concise in all explanations. Felt very confident in all work performed.
We have used Pride Plumbing for several years. This time we had a leak in our living room ceiling. The ceiling is plaster. We have had radiant heat since 1947. Some of the pipes are in the floor and some in the ceiling. This was our first leak. First, kudos to Pride Plumbing for having a staff of experienced…
Ethan did a very professional job,explained everything before and after the work was done under our kitchen sink. Did a thorough job of cleaning up. Also did a inspection of the rest of the plumbing in our house and gave a good estimate for future work. Thank You Pride Plumbing!
Most trustworthy, supportive, comprehensive and affordable plumbing I’ve ever experienced! Customer service and scheduling was easy, time frame to arrive and complete the job was reasonable and accommodating. The team explained to be what the problem was with options for solutions - without overselling me on…
Excellent service. It was easy to book a same-day appointment and Ethan was very professional and helpful.
James did an outstanding job fixing our leaky shower drain. He was able to quickly diagnose the issue and fix the problem.
We had an outside water leak. We called on Monday, and Pride sent Nick out on Tuesday! Nick was a wonderful representative, who k ew exactly what to do, explained everything that needed to be done, and then fixed our problem in record time. We would have no problem if he was sent out to us again for any plumbing problem! Thank you, Nick!
Pride Plumbing continues to deliver for me. Ethan resolved my issue today expeditiously and with the high quality of customer service. Thank you!....
Samuel diagnosed the leak and quickly and efficiently effected the repair. He was knowledgeable, personable, respectful, and went the extra mile during this visit. Thank you!
My hot water heater was serviced by David and Jaimee. They were friendly and very professional.
JAMES WAS A REAL PLEASURE! He was very informative, and his work was top quality. He was friendly and very professional. We couldn't be more pleased to have him as our plumber! James takes pride in his work, and it shows in the quality of his work. He's definitely my plumbing guy now and in the future!!
We are SO happy we had a second opinion from Sam with Pride Plumbing! Another company recommended we tear our deck apart to replace the pipe draining into our septic tank. We thought it was going to be a nightmare job and cost thousands of dollars. We called Pride and Sam arrived on time, assessed the issue, and…
Pride plumbing is fantastic! We had an issue with water leaking from the second floor bathroom into the first floor bedroom ceiling. JUSTIN came in to fix the problem. He was thorough and professional. He identified the leak quickly and explained the issue. He was able to seal the leak right away. I highly recommend…
Everything was done very well to fix our sewage issues. They were also very good at explaining everything to us and working to solve the problems quickly
Sam and Jamie came to our house for a major leak. They spent over 10 hours on the job and we extremely thorough, courteous, and professional. They talked us through everything as far as what needed to be done and price and showed us constant work in progress so we know what was going on. I'd highly recommend Pride Plumbing and Sam and Jamie.
Daniel did a great job and was thorough in making sure that the new toilet worked properly and He then checked the rest of the plumbing to make sure that it was up to code.His team partner Jamie was very kind I. Delivering the new toilet and took away the old toilet.I am very happy with pride plumbing and will highly recommend it to my family and friends.
Justin was on time, courteous and persisted until he found the leak.
Steven was professional, very knowledgeable and polite..A pleasure to do business with..
We had a wonderful experience with Steve, Justin, and Pride Plumbing. Great services and results.
Justin helped figure out where a leak was coming from our bathroom. He listened to us to figure out what the problem is, which was really appreciated. Very professional. Highly recommend!
Daniel did a great job analyzing our problem and addressing the issue. Pride was also able to squeeze us in on a very busy day. Thanks
Shout out to Ethan and Brandin for a job well done! They not only resolved the immediate plumbing issue, they also provided several options to address additional work needed. Keep up the good work and thanks for offering a veterans discount too!
Great support from Pride. So pleased they were able to come and address all issues in a quality and timely manner. Ethan D is a credit to the company.
Great experience, Sam was extremely knowledgeable and helpful with my serviced issues and other issues I asked about around the home. Would def recommend Sam and the company.
Pride was very quick to respond to my situation and went above and beyond to resolve it. Brandin was very friendly and professional and did an excellent job of describing the repair and what was performed. This was my first experience with Pride Plumbing and I wouldn't hesitate to call them again.
Steve was excellent! He communicated with my husband and I while we were at work through the whole process of diagnosis and repair with a few calls to keep us in the loop. We appreciated his thoroughness and attention to detail. The customer service he preformed is rare to come by anymore- so I want to say thank you! 5 stars ⭐️
Sam cam in and had quite the task ahead of him. He was kind, professional and explained everything to us while training someone the whole time. They were both here for almost 12 hours and they never showed any sign of frustration with what was a long and challenging day. They also left the cellar very neat and…
David and Ethan were very professional in replacing the drain line system at my home. They explained my options and worked hard to complete the job.Thank you.
I had a water leak in the kitchen that I could not find. Kory came within a couple of hours of my call and immediately found the leak was from the dishwasher.
Great service. Same day service and was quick and easy. Would definitely use them again!
Nick A. & Ian P. came out and replaced my sump pump and fixed my wash basin drain. Both gentlemen were extremely knowledgeable and explained what they were doing before performing their tasks. Both were also very professional. Great job.
I'm a new homeowner, and in general was intimidated to call plumbers based on stories I had heard friends. But Steve and Ethan from Pride Plumbing were simply great to work with. Steve is a true pro and was up front about potential solutions and costs for our drain repair, for which there were no easy answers.…
Brandin W. Did an excellent job in a timely manner with both basement laundry replacement plumbing and new installation of Kitchen faucet system! He’s knowledgeable, efficient, polite and professionally friendly!
We had a great experience with Kori at Pride Plumbing. Upon calling the company, a very pleasant receptionist took our information, and a plumber (Kori) was dispatched to our home almost immediately. He took his time looking at the plumbing and asking us questions before diagnosing the problem and going over the…
Devine and Ethan arrived in a timely manner and addressed everything with a proper explanation.
Brandin W and Zach M were wonderful! They were both a great team dividing the work between them. We had work to install kitchen faucet and when they recognized that the style we picked would not work (single vs dual stem), Brandin gave us options immediately to select to avoid another trip. They replaced 2…
Our plumber Devinn explained our plumbing situation and addressed it expertly and in timely manner. Jamie reached out to us and let us know when Devinn would arrive.
It was was Brandon and Devinn. not alyssa
This company went out of their way (start to finish) to help us with a MAJOR plumbing issue we had with the cast iron pipe going up to the 2nd floor of our 1890 home. Our family guests couldn’t use the shower, toilet or sink in the bathroom nor the dishwasher and sink in the upstairs kitchen without water pouring…
We had an emergency at our house when a pipe burst underneath our kitchen. Pride responded quickly and had someone out the next morning. Matt was incredibly professional and patient—he explained everything he was doing and helped me understand the process along the way. He was respectful and tidy. Our water is…
Pride Plumbing should be proud of the people they employ. Recently we had experience with two of them - Devinn & James. Both of them were professional, courteous, knowledgeable, patient, and hard working. Devinn installed water heater at our home. . He made it look easy and did his job with style and class. A few…
Alyssa is always personable and schedules my work requests promptly. Keith is a master plumber and I always request Keith for my plumbing needs. Keith is an expert on the NAVIEN tankless water heater and I trust his work completely.
Devinn was professional and answered my questions patiently. I had called to fix 3 sinks and find a leak. Devinn not only fixed everything but also found other areas of compromise. Devinn worked steadily. There were four faucets from which to choose. I couldn't visualize how the faucets would look. Devinn called a…
contacting pride plumbing was easy to reach and schedule an appointment (alyssa), availability was quick and convenient. our plumber (daniel) called ahead, confirm and arrived on time, reviewed multiple jobs, provided a clear and easy summary work plan, which we liked and got to work immediately. the work was done…
Devinn Wingate was excellent working to repair and replace the plumbing in my home today. He fixed everything well and made good recommendations. He is a very pleasant person to have working in your home. Alyssa was very courteous and and thorough and promptly scheduled the necessary work.
This was to recheck a service completed in April. It was covered by warranty and the work was done professionally and quickly.
corey and matt did a fantastic job they were very nice and very polite they got the job done earlier then they thought.i will call pride plumbing again if i ever need any service done again thank you corey and matt and pride plumbing
I called when my kitchen sink started linking and Kory (one of their repairman) came out within one hour of my call. He explained the problem thoroughly and the cost. He repaired the problem in a timely manner and then provided us with a home inspection of our other plumbing items. I will definitely use Pride Plumbing again.
Steve Clark did an excellent job! We are very happy with his work. He arrived early and fixed a number of issues and now all of our plumbing is in working order.
Requested an appt. on Monday morning and had a technician here by 8:30. Matt was courteous and professional. He quickly diagnosed the problem and fixed it. I would definitely use Pride Plumbing again.
We had Matt G. out yesterday to fix a leak in the kitchen sink drain. He was thorough in his explanation of what needed to happen and professional as he completed the work. We were 100% satisfied with the work that was completed and now we feel confident that the issue has been resolved. Thank you, Matt!
Scheduling an appointment was simple and easy. Devinn and Alyssa were polite, professional, flexible and efficient. They communicated well and did a great job determining the issues and potential issues with my plumbing repairs. I received an estimate, made a deposit and have scheduled Devon to return next week. I…
Daniel came to our house for an emergency leak right away. I appreciate his dedication. The leak is not fixed but I know when water is involved it can be a multi step process. We will have another set of eyes on the problem. We thank Daniel for his work.
I have used Pride Plumbing 3 times for various reasons and recommend them highly.
We just had a disposal installed and couldn’t be happier with how neat, professional and punctual Daniel was. We’ve used Pride several times in the past and won’t hesitate to call on them again. He took time to explain our options, no pressure and afterwards made sure he had answered all of our questions!
Daniel arrived on time and quickly assessed the plumbing issue. He resolved the problem in a professional and polite manner.
Devinn wingate was our pride plumbing representative and he was on time and very responsive. He was very knowledgeable about the issue we were having and went to find the right part to install. He explained everything he did and the pricing that went along with it . Overall a great experience ! Thank you!
Daniel was our tech and he was awesome! Super friendly and efficient and very conscious of Covid protocols, which, with two little ones at home, is very important to us right now. Thanks for the quick and complete fix on our 2 different valves!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 143 | $227–$554 |
| Plumbing pipe repair | 140 | $353–$1.2k |
| Plumbing leak detection | 110 | $124–$633 |
| Water heater installation | 107 | $1.2k–$2.4k |
| Faucet installation | 99 | $305–$986 |
| Faucet repair | 85 | $205–$607 |
| Toilet repair | 82 | $227–$606 |
| Plumbing leak repair | 62 | $278–$986 |
