How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty66−3.4Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREPride Plumbing Services, Inc
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 2,110 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Pride Plumbing Services, Inc for 8 kinds of job.
Pride Plumbing Services, Inc for plumbing leak detection
Clear ✕All 110 Google reviews tagged “Plumbing leak detection” · showing 100
We had a need for emergency plumbing service. David from Pride Plumbing was there in an hour. His experience allowed him to diagnose a difficult leak quickly. Highly recommend David!!
Sam from Pride Plumbing was amazing. I’m very grateful for all the help, advice, and guidance he provided. He fixed our outside drainage issue, checked our hot water tank, and gave us helpful options for future replacement equipment, including our dishwasher, sump pump, and hot water heater. I really appreciate…
Prompt, professional, knowledgeable, and clear and concise in all explanations. Felt very confident in all work performed.
We have used Pride Plumbing for several years. This time we had a leak in our living room ceiling. The ceiling is plaster. We have had radiant heat since 1947. Some of the pipes are in the floor and some in the ceiling. This was our first leak. First, kudos to Pride Plumbing for having a staff of experienced…
Ethan did a very professional job,explained everything before and after the work was done under our kitchen sink. Did a thorough job of cleaning up. Also did a inspection of the rest of the plumbing in our house and gave a good estimate for future work. Thank You Pride Plumbing!
Most trustworthy, supportive, comprehensive and affordable plumbing I’ve ever experienced! Customer service and scheduling was easy, time frame to arrive and complete the job was reasonable and accommodating. The team explained to be what the problem was with options for solutions - without overselling me on…
Excellent service. It was easy to book a same-day appointment and Ethan was very professional and helpful.
James did an outstanding job fixing our leaky shower drain. He was able to quickly diagnose the issue and fix the problem.
We had an outside water leak. We called on Monday, and Pride sent Nick out on Tuesday! Nick was a wonderful representative, who k ew exactly what to do, explained everything that needed to be done, and then fixed our problem in record time. We would have no problem if he was sent out to us again for any plumbing problem! Thank you, Nick!
Pride Plumbing continues to deliver for me. Ethan resolved my issue today expeditiously and with the high quality of customer service. Thank you!....
Samuel diagnosed the leak and quickly and efficiently effected the repair. He was knowledgeable, personable, respectful, and went the extra mile during this visit. Thank you!
My hot water heater was serviced by David and Jaimee. They were friendly and very professional.
JAMES WAS A REAL PLEASURE! He was very informative, and his work was top quality. He was friendly and very professional. We couldn't be more pleased to have him as our plumber! James takes pride in his work, and it shows in the quality of his work. He's definitely my plumbing guy now and in the future!!
We are SO happy we had a second opinion from Sam with Pride Plumbing! Another company recommended we tear our deck apart to replace the pipe draining into our septic tank. We thought it was going to be a nightmare job and cost thousands of dollars. We called Pride and Sam arrived on time, assessed the issue, and…
Pride plumbing is fantastic! We had an issue with water leaking from the second floor bathroom into the first floor bedroom ceiling. JUSTIN came in to fix the problem. He was thorough and professional. He identified the leak quickly and explained the issue. He was able to seal the leak right away. I highly recommend…
Everything was done very well to fix our sewage issues. They were also very good at explaining everything to us and working to solve the problems quickly
Sam and Jamie came to our house for a major leak. They spent over 10 hours on the job and we extremely thorough, courteous, and professional. They talked us through everything as far as what needed to be done and price and showed us constant work in progress so we know what was going on. I'd highly recommend Pride Plumbing and Sam and Jamie.
Daniel did a great job and was thorough in making sure that the new toilet worked properly and He then checked the rest of the plumbing to make sure that it was up to code.His team partner Jamie was very kind I. Delivering the new toilet and took away the old toilet.I am very happy with pride plumbing and will highly recommend it to my family and friends.
Justin was on time, courteous and persisted until he found the leak.
Steven was professional, very knowledgeable and polite..A pleasure to do business with..
We had a wonderful experience with Steve, Justin, and Pride Plumbing. Great services and results.
Justin helped figure out where a leak was coming from our bathroom. He listened to us to figure out what the problem is, which was really appreciated. Very professional. Highly recommend!
Daniel did a great job analyzing our problem and addressing the issue. Pride was also able to squeeze us in on a very busy day. Thanks
Shout out to Ethan and Brandin for a job well done! They not only resolved the immediate plumbing issue, they also provided several options to address additional work needed. Keep up the good work and thanks for offering a veterans discount too!
Great support from Pride. So pleased they were able to come and address all issues in a quality and timely manner. Ethan D is a credit to the company.
Great experience, Sam was extremely knowledgeable and helpful with my serviced issues and other issues I asked about around the home. Would def recommend Sam and the company.
Pride was very quick to respond to my situation and went above and beyond to resolve it. Brandin was very friendly and professional and did an excellent job of describing the repair and what was performed. This was my first experience with Pride Plumbing and I wouldn't hesitate to call them again.
Steve was excellent! He communicated with my husband and I while we were at work through the whole process of diagnosis and repair with a few calls to keep us in the loop. We appreciated his thoroughness and attention to detail. The customer service he preformed is rare to come by anymore- so I want to say thank you! 5 stars ⭐️
Sam cam in and had quite the task ahead of him. He was kind, professional and explained everything to us while training someone the whole time. They were both here for almost 12 hours and they never showed any sign of frustration with what was a long and challenging day. They also left the cellar very neat and…
David and Ethan were very professional in replacing the drain line system at my home. They explained my options and worked hard to complete the job.Thank you.
I had a water leak in the kitchen that I could not find. Kory came within a couple of hours of my call and immediately found the leak was from the dishwasher.
Great service. Same day service and was quick and easy. Would definitely use them again!
Nick A. & Ian P. came out and replaced my sump pump and fixed my wash basin drain. Both gentlemen were extremely knowledgeable and explained what they were doing before performing their tasks. Both were also very professional. Great job.
I'm a new homeowner, and in general was intimidated to call plumbers based on stories I had heard friends. But Steve and Ethan from Pride Plumbing were simply great to work with. Steve is a true pro and was up front about potential solutions and costs for our drain repair, for which there were no easy answers.…
Brandin W. Did an excellent job in a timely manner with both basement laundry replacement plumbing and new installation of Kitchen faucet system! He’s knowledgeable, efficient, polite and professionally friendly!
We had a great experience with Kori at Pride Plumbing. Upon calling the company, a very pleasant receptionist took our information, and a plumber (Kori) was dispatched to our home almost immediately. He took his time looking at the plumbing and asking us questions before diagnosing the problem and going over the…
Devine and Ethan arrived in a timely manner and addressed everything with a proper explanation.
Brandin W and Zach M were wonderful! They were both a great team dividing the work between them. We had work to install kitchen faucet and when they recognized that the style we picked would not work (single vs dual stem), Brandin gave us options immediately to select to avoid another trip. They replaced 2…
Our plumber Devinn explained our plumbing situation and addressed it expertly and in timely manner. Jamie reached out to us and let us know when Devinn would arrive.
It was was Brandon and Devinn. not alyssa
This company went out of their way (start to finish) to help us with a MAJOR plumbing issue we had with the cast iron pipe going up to the 2nd floor of our 1890 home. Our family guests couldn’t use the shower, toilet or sink in the bathroom nor the dishwasher and sink in the upstairs kitchen without water pouring…
We had an emergency at our house when a pipe burst underneath our kitchen. Pride responded quickly and had someone out the next morning. Matt was incredibly professional and patient—he explained everything he was doing and helped me understand the process along the way. He was respectful and tidy. Our water is…
Pride Plumbing should be proud of the people they employ. Recently we had experience with two of them - Devinn & James. Both of them were professional, courteous, knowledgeable, patient, and hard working. Devinn installed water heater at our home. . He made it look easy and did his job with style and class. A few…
Alyssa is always personable and schedules my work requests promptly. Keith is a master plumber and I always request Keith for my plumbing needs. Keith is an expert on the NAVIEN tankless water heater and I trust his work completely.
Devinn was professional and answered my questions patiently. I had called to fix 3 sinks and find a leak. Devinn not only fixed everything but also found other areas of compromise. Devinn worked steadily. There were four faucets from which to choose. I couldn't visualize how the faucets would look. Devinn called a…
contacting pride plumbing was easy to reach and schedule an appointment (alyssa), availability was quick and convenient. our plumber (daniel) called ahead, confirm and arrived on time, reviewed multiple jobs, provided a clear and easy summary work plan, which we liked and got to work immediately. the work was done…
Devinn Wingate was excellent working to repair and replace the plumbing in my home today. He fixed everything well and made good recommendations. He is a very pleasant person to have working in your home. Alyssa was very courteous and and thorough and promptly scheduled the necessary work.
This was to recheck a service completed in April. It was covered by warranty and the work was done professionally and quickly.
corey and matt did a fantastic job they were very nice and very polite they got the job done earlier then they thought.i will call pride plumbing again if i ever need any service done again thank you corey and matt and pride plumbing
I called when my kitchen sink started linking and Kory (one of their repairman) came out within one hour of my call. He explained the problem thoroughly and the cost. He repaired the problem in a timely manner and then provided us with a home inspection of our other plumbing items. I will definitely use Pride Plumbing again.
Steve Clark did an excellent job! We are very happy with his work. He arrived early and fixed a number of issues and now all of our plumbing is in working order.
Requested an appt. on Monday morning and had a technician here by 8:30. Matt was courteous and professional. He quickly diagnosed the problem and fixed it. I would definitely use Pride Plumbing again.
We had Matt G. out yesterday to fix a leak in the kitchen sink drain. He was thorough in his explanation of what needed to happen and professional as he completed the work. We were 100% satisfied with the work that was completed and now we feel confident that the issue has been resolved. Thank you, Matt!
Scheduling an appointment was simple and easy. Devinn and Alyssa were polite, professional, flexible and efficient. They communicated well and did a great job determining the issues and potential issues with my plumbing repairs. I received an estimate, made a deposit and have scheduled Devon to return next week. I…
Daniel came to our house for an emergency leak right away. I appreciate his dedication. The leak is not fixed but I know when water is involved it can be a multi step process. We will have another set of eyes on the problem. We thank Daniel for his work.
I have used Pride Plumbing 3 times for various reasons and recommend them highly.
We just had a disposal installed and couldn’t be happier with how neat, professional and punctual Daniel was. We’ve used Pride several times in the past and won’t hesitate to call on them again. He took time to explain our options, no pressure and afterwards made sure he had answered all of our questions!
Daniel arrived on time and quickly assessed the plumbing issue. He resolved the problem in a professional and polite manner.
Devinn wingate was our pride plumbing representative and he was on time and very responsive. He was very knowledgeable about the issue we were having and went to find the right part to install. He explained everything he did and the pricing that went along with it . Overall a great experience ! Thank you!
Daniel was our tech and he was awesome! Super friendly and efficient and very conscious of Covid protocols, which, with two little ones at home, is very important to us right now. Thanks for the quick and complete fix on our 2 different valves!
Steve fixed out toilet quickly; he came out the next day and knew what he was doing.
Keith and Brandon did a fantastic job replacing two toilets and two faucets in our home. They were prompt, courteous, and were able to handle unexpected challenges, like fitting a new toilet with a different footprint into the space where the old toilet sat, which had been tiled around. Keith has also been to our…
David and Brandin did a meticulous job installing new copper valves in our shower, installing new shower trim, repairing copper shutoff valves under the vanity, and problem solving a low flow issue on our vanity sink (as a courtesy).They were prompt, professional, courteous, and did a wonderful job cleaning up after…
Sam V. did an outstanding job. Sam diagnosed and assessed the problem in order to rectify the problem! Excellent work, Sam V.!
Edit: Had to amend this review to shout out Daniel, who did an outstanding job taking care of our drain cleaning today, and gave us invaluable advice about how to disassemble our grate-style drain cover, what would be involved in replacing the wax ring on a toilet that is starting to come loose, and what to do about…
Pride Plumbing is always quick to respond and they arrive on time. James was very friendly and explained everything that he was going to do.
I was very happy with Daniel's work and professionalism. He explained the options clearly and completed the work on time with no mess. I would definitely recommend him to others and will call on Pride again when I need a plumber.
What a great experience with Pride Plumbing! Steve C. was our technician and he was very friendly, professional, knowledgeable and kind. We will definitely request him for any future plumbing issues.
Ursula was extremely polite and flexible with my needs and scheduling. Daniel C. quickly resolved our sink leak in a professional and thorough manner.
Pride Plumbing answered our distress call again! Daniel C. and Eddie S. arrived at our door when they said they would and were highly professional when giving us the estimate and in their work. They had to replace and move the utility pump system and did it with ease. We were informed each time they had to turn…
This was our first experience with Pride Plumbing. While this was not planned upon maintenance and out of the blue repairs are not something anyone looks forward to, I felt as though our technician Devinn made the process as easy as possible. He presented various options for a solution to our problems and…
Nick was very thorough, knowledgeable, friendly, and efficient in taking care of a pipe leak connected to our laundry washer. He also performed a free house check-up with respect to other plumbing issues. I plan to use Pride Plumbing again and also look forward to having Nick take care of any future plumbing concerns.
Nick A was courteous, knowledgeable worked deligently thank you
Josh T was excellent. He located and fixed the leak in our bathroom, he was friendly & professional. I would absolutely recommend Pride.
We have been playing catch up with our plumbing issue. Devinn came and installed the new utility sink, faucet and unclogged the pipe. It looks amazing and now I can do laundry without water backing up. He was even kind enough to let the cats watch him while he worked. Steve came and identified the problem with…
I recently used Pride Plumbing. James replaced a kitchen faucet and a leaking valve in the basement. James was excellent. He gave me options, explained them to me, and let me decide what was best for me. He is knowledgeable, fast, and efficient. I definitely recommend him.
David and Daniel were the utmost professionals and super friendly. They explained everything, answered all my questions, and were very courteous. I would absolutely recommend them and Pride Plumbing!
Devin was pleasant professional relatable mature. Pride Plumbing is lucky to have him.
Really top notch work by David. Extremely friendly, understood exactly what I was asking for, did a fantastic job, and educated me on proper maintenance procedures. Couldn't be happier - thanks so much David!
I called Pride Plumbing in the morning and they sent someone out that afternoon. David V. was very courteous and helpful. He explained the issue and how we could prevent the problem from happening again. David quoted me a price and completed the job in under 1 hour.
I was so sure that the work I needed done would be a nightmare, when i finally called and had Josh T. from Pride Plumbing come out and realized that he had it done within hours, I was so surprised and grateful. He was professional, took the time to explain everything to me and gave me options and was just so…
Sam from Pride plumbing was up front and clear about service needs and pricing. He was efficient and got the job done quickly, and he explained the process very thoroughly. Would 100% choose Pride Plumbing again. I had another great experience a week later, I called to have Sam come back and do another plumbing…
Called them out for a leak. Was found to be a simple fix. I asked him to do an additional service and he offered to do a whole inspection. Found some issues and luckily fixed the one that could have caused my basement to flood down the line. Also showed me a few other little things I'm able to repair myself.
Very pleased! Josh T. was very thorough and took his time fixing our issues. While he was here, he even quoted us for a bigger job we are interested in possibly pursuing. All in all a very good experience!
James was very thorough in his work to not only find and repair the leaks but to demonstrate why it was leaking and exactly where the issues were. He was careful to always where a mask, slippers for his shoes, and cleaned up wherever he had to do cutting into walls or ceilings. It was a pleasant experience and I…
Josh was truly professional while working at my house today. My house is nearly 100 years old and threw several (frustrating) surprises at Josh. He kept me informed with each challenge and discussed options as to how to proceed. I am very satisfied with the work Josh did and will definitely call Pride Plumbing for any future work.
So happy with James at Pride Plumbing. We had a leak in our basement that we could not figure out. James looked at everything and talked to someone and came up with an easy, honest solution that was not going to be costly! He was very friendly and respectful. We were very happy with his work!
I was very impressed with Pride Plumbing, particularly the work of Eddie and Daniel. They came on time, were very thorough, explained everything they planned to do, did it exactly as described and most importantly fixed the problem. Their professionalism and skills were a welcome relief in these trying times!!
Scheduling through the website/via email was super easy. Devinn W. was an incredible plumber! On time, professional, explained everything thoroughly. In fact, he was part therapist in helping me understand the options and being calm and professional as the needed repairs ended up costing more than I was expecting.…
Before I even start about the service call, which was wonderful, I have to thank David V for bringing our garbage and recycling bins up from the street! Yes, you read that right. After David V finished the service call, he took the extra time to bring the large 96 gallon behemoths up our driveway. Wow, that's…
When a DYI job went wrong, Steve came out 2 hours after I called and fixed everything. He gave me options on how to fix my problem and was sensitive to my budget. Very personable, lovely guy. My kids keep asking me after he left if I could break something else so he could come back. Haha!! This is the third…
Very friendly, knowledgable named Eddie. Quick to see the problem, identify where leak coming from. Not pushy. Origin was rotten metal drain catch. Tended to shower faucet drip which was unrelated but also in need of fixing. Needed handle cartridge (like ball bearing and rubber sing). Took care of those issues.…
Excellent service. DAVID was great. Always on time. Explained everything clearly, showed me the plumbing options. Did the work efficiently & well. Very friendly, respectful, kind. I would hire this company again.
First time using Pride Plumbing and impressed! Excellent receptionist, able to make a visit same day, great communication by email and a phone call when on their way. James was professional, on-time, and courteous. Explained things easily and made sure I had an understanding of what was going to be done. Found a…
Pride Plumbing of Rochester is an outstanding company! I called on Monday to request a visit for a minor, non-emergency repair. I was given an appointment for Wednesday (I was busy on Tuesday). I even requested my favorite plumbing technician, and he was available. The time frame given was between 8:00 AM and…
Hello, I took a bath and then it was raining in my living room. David V. came and fixed the drain system on my bathtub. He was very professional, friendly, easy to talk to and I felt comfortable with him. He did a great job fixing everything and explaining what happened. He also recommended an Emergency Water…
Pride Plumbing came to the rescue for my mother once again. Nick A. was great, polite and professional. Another job well done by Pride. CDC guidelines were followed ,which was a plus, during the Pandemic 2020. Highly recommend Pride - Beka Serdans RN MS ANP
Pride plumbing was the only service that was able to come right away to address a leak in our upstairs laundry closet. Nick was professional and thorough; walking me through everything. While I’m still waiting for call backs from the dozen other services, Nick was able to fix our leak and return our lives to normal.…
Nick A. did a superb job repairing a leaking pipe, but also attending to plumbing issues I've been wanting fixed for some time. He was professional, on time, highly respectful of our environment regarding masking, and more than qualified to make timely repairs. I would recommend him and Pride for any plumbing work in older homes like ours....Tom C.
Pride Plumbing is a excellent company with reasonable prices. My tech, Eddie, was very good and knows his stuff! He told me exactly what my issue was and there was no surprises. I would definitely recommend them for all plumbing issues. I am using them soon to fix another issue.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 143 | $227–$554 |
| Plumbing pipe repair | 140 | $353–$1.2k |
| Plumbing leak detection | 110 | $124–$633 |
| Water heater installation | 107 | $1.2k–$2.4k |
| Faucet installation | 99 | $305–$986 |
| Faucet repair | 85 | $205–$607 |
| Toilet repair | 82 | $227–$606 |
| Plumbing leak repair | 62 | $278–$986 |
