How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty66−3.4Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREPride Plumbing Services, Inc
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 2,110 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Pride Plumbing Services, Inc for 8 kinds of job.
Pride Plumbing Services, Inc for plumbing pipe repair
Clear ✕All 140 Google reviews tagged “Plumbing pipe repair” · showing 20
I always ask for Matt at Pride Plumbing & have always been very happy with his work. He also told me he's very happy working for Pride & that they treat him well. That's important to me too.
From first contact to end of job, Pride Plumbing was professional, courteous and knowledgeable. I called on a Saturday and they were out first thing Monday morning which fit our needs.
Bryce & Jaime were the best. Super friendly very knowledgeable clean quick work. My favorite tag team specialist from now on.
Prompt, professional, knowledgeable, and clear and concise in all explanations. Felt very confident in all work performed.
Was under $1000 for work I though was gonna be way way more, very kind and efficient!
We have used Pride Plumbing for several years. This time we had a leak in our living room ceiling. The ceiling is plaster. We have had radiant heat since 1947. Some of the pipes are in the floor and some in the ceiling. This was our first leak. First, kudos to Pride Plumbing for having a staff of experienced…
Was very nice to have service from Pride Plumbing our tech was Steve. Very kind knowledgeable, polite willing to communicate on what is being done and what the best route to take on job. Was very pleased and I really like that they send a message via email with who our tech was going to be with name and photo. A…
Ethan did a very professional job,explained everything before and after the work was done under our kitchen sink. Did a thorough job of cleaning up. Also did a inspection of the rest of the plumbing in our house and gave a good estimate for future work. Thank You Pride Plumbing!
Pride plumbing as a whole is great to work with. Love that I can make my own appointments online with details of the work needed! They respond quickly and show up on time. Ethan specifically helped me understand options and did great work for me. Thanks!
Ethan replaced a leaking pipe in our laundry room on Monday. Nice job. He then came out to fix another problem the very next day. Quick and easy, great job done well.
Pride Plumbing technicians Ethan and David did a thorough, professional job completing several solutions to solve recent flooding problems I had in my basement. They assessed the problem and installed a flood guard in the floor drain and a new sump pump. They also re-piped the kitchen drain and brought an old…
I came home from from a 2 week vacation to find shattered pipes in the utility room. I called Pride Plumbing and Matt G. showed up on time. Matt quickly evaluated the extent of work and quoted a cost to repair on what was visible. As work continued, additional damages were identified and repaired. His work ethic,…
Called Pride Plumbing for a backed up waterline. Ethan arrived very quickly and surveyed the problem and explained what needed to be done. He did a great job and I was very pleased with his work. I would highly recommend Pride Plumbing!
Most trustworthy, supportive, comprehensive and affordable plumbing I’ve ever experienced! Customer service and scheduling was easy, time frame to arrive and complete the job was reasonable and accommodating. The team explained to be what the problem was with options for solutions - without overselling me on…
David was great, he explained what caused our plumbing issue, answered all our questions, and provided quality service.
update October 2025: 8 years ago I had Pride Plumbing perfom a repair on a 50 y-o septic pipe -job well done. This time we had a plumbing emergency from a burst water line. Remembering Pride's prompt response from the earlier issue, we gave them a call and they were here within the hour! I assume professional,…
We have had absolutely superb service from the excellent team at Pride Plumbing. The office staff is friendly and helpful. Steve Clark did an excellent job taking care of plumbing issues at our home in Pittsford. Sam Valley is an expert in visualizing and repairing outdoor underground pipes. He diagnosed and…
Matt came out and handled everything we need with expert care, super friendly, great service and a wonderful outcome. And it was reasonably priced. We are very pleased with Pride Plumbing.
James did an outstanding job fixing our leaky shower drain. He was able to quickly diagnose the issue and fix the problem.
On August 5, 2025 your Pride Plumbing Steve Clark arrived punctually and removed a 35+ year old food disposal unit that had stopped working. Steve installed new drain pipes, sink drain and a code required vent for my 35+ year old double sinks because I opted not to put in a new food disposal unit. The electrical…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 143 | $227–$554 |
| Plumbing pipe repair | 140 | $353–$1.2k |
| Plumbing leak detection | 110 | $124–$633 |
| Water heater installation | 107 | $1.2k–$2.4k |
| Faucet installation | 99 | $305–$986 |
| Faucet repair | 85 | $205–$607 |
| Toilet repair | 82 | $227–$606 |
| Plumbing leak repair | 62 | $278–$986 |
