How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty66−3.4Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREPride Plumbing Services, Inc
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 2,110 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Pride Plumbing Services, Inc for 8 kinds of job.
Pride Plumbing Services, Inc for plumbing pipe repair
Clear ✕All 140 Google reviews tagged “Plumbing pipe repair” · showing 80
I always ask for Matt at Pride Plumbing & have always been very happy with his work. He also told me he's very happy working for Pride & that they treat him well. That's important to me too.
From first contact to end of job, Pride Plumbing was professional, courteous and knowledgeable. I called on a Saturday and they were out first thing Monday morning which fit our needs.
Bryce & Jaime were the best. Super friendly very knowledgeable clean quick work. My favorite tag team specialist from now on.
Prompt, professional, knowledgeable, and clear and concise in all explanations. Felt very confident in all work performed.
Was under $1000 for work I though was gonna be way way more, very kind and efficient!
We have used Pride Plumbing for several years. This time we had a leak in our living room ceiling. The ceiling is plaster. We have had radiant heat since 1947. Some of the pipes are in the floor and some in the ceiling. This was our first leak. First, kudos to Pride Plumbing for having a staff of experienced…
Was very nice to have service from Pride Plumbing our tech was Steve. Very kind knowledgeable, polite willing to communicate on what is being done and what the best route to take on job. Was very pleased and I really like that they send a message via email with who our tech was going to be with name and photo. A…
Ethan did a very professional job,explained everything before and after the work was done under our kitchen sink. Did a thorough job of cleaning up. Also did a inspection of the rest of the plumbing in our house and gave a good estimate for future work. Thank You Pride Plumbing!
Pride plumbing as a whole is great to work with. Love that I can make my own appointments online with details of the work needed! They respond quickly and show up on time. Ethan specifically helped me understand options and did great work for me. Thanks!
Ethan replaced a leaking pipe in our laundry room on Monday. Nice job. He then came out to fix another problem the very next day. Quick and easy, great job done well.
Pride Plumbing technicians Ethan and David did a thorough, professional job completing several solutions to solve recent flooding problems I had in my basement. They assessed the problem and installed a flood guard in the floor drain and a new sump pump. They also re-piped the kitchen drain and brought an old…
I came home from from a 2 week vacation to find shattered pipes in the utility room. I called Pride Plumbing and Matt G. showed up on time. Matt quickly evaluated the extent of work and quoted a cost to repair on what was visible. As work continued, additional damages were identified and repaired. His work ethic,…
Called Pride Plumbing for a backed up waterline. Ethan arrived very quickly and surveyed the problem and explained what needed to be done. He did a great job and I was very pleased with his work. I would highly recommend Pride Plumbing!
Most trustworthy, supportive, comprehensive and affordable plumbing I’ve ever experienced! Customer service and scheduling was easy, time frame to arrive and complete the job was reasonable and accommodating. The team explained to be what the problem was with options for solutions - without overselling me on…
David was great, he explained what caused our plumbing issue, answered all our questions, and provided quality service.
update October 2025: 8 years ago I had Pride Plumbing perfom a repair on a 50 y-o septic pipe -job well done. This time we had a plumbing emergency from a burst water line. Remembering Pride's prompt response from the earlier issue, we gave them a call and they were here within the hour! I assume professional,…
We have had absolutely superb service from the excellent team at Pride Plumbing. The office staff is friendly and helpful. Steve Clark did an excellent job taking care of plumbing issues at our home in Pittsford. Sam Valley is an expert in visualizing and repairing outdoor underground pipes. He diagnosed and…
Matt came out and handled everything we need with expert care, super friendly, great service and a wonderful outcome. And it was reasonably priced. We are very pleased with Pride Plumbing.
James did an outstanding job fixing our leaky shower drain. He was able to quickly diagnose the issue and fix the problem.
On August 5, 2025 your Pride Plumbing Steve Clark arrived punctually and removed a 35+ year old food disposal unit that had stopped working. Steve installed new drain pipes, sink drain and a code required vent for my 35+ year old double sinks because I opted not to put in a new food disposal unit. The electrical…
Brandin W and Devinn W came to our house due to a plumbing leak. 'They were courteous and efficient and explained everything thoroughly. Highly recommend Pride Plumbing.
Ethan installed a new Garbage disposal and updated some of my drain plumbing to code in a neat and timely fashon
We are SO happy we had a second opinion from Sam with Pride Plumbing! Another company recommended we tear our deck apart to replace the pipe draining into our septic tank. We thought it was going to be a nightmare job and cost thousands of dollars. We called Pride and Sam arrived on time, assessed the issue, and…
Ethan was thorough and professional. Thanks for fitting me in on short notice! I wouldn't hesitate to recommend Pride Plumbing.
Ethan and Ian made quick work of upgrading my basement sink and drains. They hauled out the old sink and installed the new one complete with updated drains and water supply all by noon. Thoroughly impressed and will be calling Pride Plumbing again with my next plumbing job.
Had a leak in a pipe. Trevor was able to get get me scheduled right away and David explained what repairs were required , gave me a quote, and quickly repaired the leak. Both Trevor and David were great.
Everything was done very well to fix our sewage issues. They were also very good at explaining everything to us and working to solve the problems quickly
Sam and Jamie came to our house for a major leak. They spent over 10 hours on the job and we extremely thorough, courteous, and professional. They talked us through everything as far as what needed to be done and price and showed us constant work in progress so we know what was going on. I'd highly recommend Pride Plumbing and Sam and Jamie.
Justin went above and beyond making us comfortable for the job that he was to do. He was very through, explaining everything that needed to be done. Very hard and clean worker, very sad his picture is not shown to make sure he is acknowledged for his work. He truly is an asset to the company, and we will definitely…
Shout out to Ethan and Brandin for a job well done! They not only resolved the immediate plumbing issue, they also provided several options to address additional work needed. Keep up the good work and thanks for offering a veterans discount too!
My main shut off valve was not working properly maybe from years of being installed. I called Pride Plumbing and they came out gave me an estimate and explained what is going to happen next. They scheduled the water shut off from the water authority then fixed the problem. The whole service took about half a day…
I contacted Pride Plumbing for service and they came out same day my technician Justin was very thorough and knowledgeable very satisfied with his work I would definitely recommend company to anyone looking for plumbing services
Great support from Pride. So pleased they were able to come and address all issues in a quality and timely manner. Ethan D is a credit to the company.
Great experience, Sam was extremely knowledgeable and helpful with my serviced issues and other issues I asked about around the home. Would def recommend Sam and the company.
Pride was very quick to respond to my situation and went above and beyond to resolve it. Brandin was very friendly and professional and did an excellent job of describing the repair and what was performed. This was my first experience with Pride Plumbing and I wouldn't hesitate to call them again.
James and Ian were great - very knowledgeable - 5 stars
Ethan and David were efficient, yet very thorough! They went the extra mile and added a support beneath a pipe to be sure its angle remained as it should be. They were tidy, timely, and knowledgeable. Job well done!
Sam cam in and had quite the task ahead of him. He was kind, professional and explained everything to us while training someone the whole time. They were both here for almost 12 hours and they never showed any sign of frustration with what was a long and challenging day. They also left the cellar very neat and…
They've always been quick, friendly, knowledgable, and concerned with my needs vs capabilities. On top of that, they don't talk down to you when explaining issues and answering questions.
Sam and Ian did an outstanding job. They were extremely professional, friendly, and helpful. I will continue to be a repeat customer of Pride.
Needed main shutoff valve added and two others replaced. What looked complicated to me was completed very easily by Brandin W. Very happy with results and will definitely ask for Brandin again. Thank You. Doris B.
Steve and Jaimee did a great job. Prompt. Communicated well at each stage. Respectful. Fair. Professional. Exceeded expectations. Will use Pride again and recommend.
The work was complicated but the plumber that worked with us perfomed the task in short order. During the initial estimate and the actual appointment, he was professional and very friendly. What would've taken me DAYS to do, he did in about an hour or so. Highly recommended.
We needed work done on our pipes and fixing long-standing issues we had been experiencing. James and Ian came, worked all day, and fixed this issue. They were polite, knowledgeable, and friendly. They were able to ask any questions we had and made us feel comfortable. Thank you so much!
Keith and Bryce were professional, courteous and efficient. They did an excellent job from start to finish. Would recommend to anyone!
I'm a new homeowner, and in general was intimidated to call plumbers based on stories I had heard friends. But Steve and Ethan from Pride Plumbing were simply great to work with. Steve is a true pro and was up front about potential solutions and costs for our drain repair, for which there were no easy answers.…
Daniel and Nate did an exceptional job with my inspection, repairs and replacement of water line as well as checking sewer pipe. I really appreciated seeing the camera shots of my plumbing issues and explanation of what work needed to be done and why. Very professional and thorough!
Sam and Jamie were incredible. Sam has performed several repairs for us over the years and we won't use any one else. He and Jamie are great assets to your company.
Brandin did a great job. He fixed the problem and was very efficient with his time. He was also very straight forward regarding pricing and different service options. I appreciated his professionalism.
One of my pipes was leaking in the basement. Brandon came and fixed it in minutes. Brandon was very courteous and professional.
Brandin was kind, knowledgeable and professional. He has done a excellent job seeking out the problem and solving it. I would highly recommend him to others who need plumbing problems solved.
Keith and Bryce did a very professional job replacing our stack pipe along with fixing a leaking toilet and replacing an old leaking basement faucet. I was informed how the job would be done ahead of time and kept in communication thru the entire job. It wasn't a pretty job, but they cleaned up everything and took…
We had a great experience with Kori at Pride Plumbing. Upon calling the company, a very pleasant receptionist took our information, and a plumber (Kori) was dispatched to our home almost immediately. He took his time looking at the plumbing and asking us questions before diagnosing the problem and going over the…
Had Matt from Pride plumbing to fix a leaky pipe in the basement. He was super knowledgeable and friendly! He fixed the leak right away and also gave us a quote for other things we might need to do in the near future!
We first used Pride back in March when we needed a new garbage disposal on recommendation from my parents. Devinn came out and was incredibly knowledgeable and friendly, he was even great with my dog :) He explained all of the pricing options clearly and I ended up signing up for their service agreement as it made…
Our plumber Devinn explained our plumbing situation and addressed it expertly and in timely manner. Jamie reached out to us and let us know when Devinn would arrive.
It was was Brandon and Devinn. not alyssa
This company went out of their way (start to finish) to help us with a MAJOR plumbing issue we had with the cast iron pipe going up to the 2nd floor of our 1890 home. Our family guests couldn’t use the shower, toilet or sink in the bathroom nor the dishwasher and sink in the upstairs kitchen without water pouring…
Sam and Jamiee did a great job. They found the root of the problem which was not obvious at first. They took the time to get to the real problem - instead of just replacing the leaking component, they found the components that were causing that other component to fail.
Very professional job from Daniel and Ian
Wonderful service. David provided confident, honest and professional service. I’ve had bad experiences with other plumbing businesses in the past and this company exceeded our expectations and secured a future customer.
We had an emergency at our house when a pipe burst underneath our kitchen. Pride responded quickly and had someone out the next morning. Matt was incredibly professional and patient—he explained everything he was doing and helped me understand the process along the way. He was respectful and tidy. Our water is…
We had a series of excavations performed by Sam and team at our new home. At every step of the way from due diligence, to site preparation, to the day of activities, the Pride team was professional, extremely knowledgeable and let us know exactly what was going to happen. We are pleased with the results and have…
Devinn was great! Very professional and did a beautiful job. Thanks!
Straps holding my main drain line to the cellar walls snapped and it dropped to the floor resulting in several fractures on the 4"PVC. Daniel minimized the leaking so I could run water on Monday, and he and Ethan came on Wednesday to redo the line. Work was done efficiently, neatly, and professionally.
Steve was very nice and professional and fixed my issue quickly and efficiently! Would definitely recommend their services.
Keith did a fantastic job. He fixed my leak quickly and his communication was excellent.
Nick A. assessed the issue with the clog in the pipes. He suggested a change to the configuration of the plumbing under the kitchen sink to prevent future clogs. He was thorough in his explanation of what he was doing and the equipment he was using. I will definitely call Pride Plumbing in the future!
Matt was an excellent and courteous technician. Not only did he resolve our tankless hot water heater water pressure issue in a timely fashion, but he took the time to show us what had caused the problem and how to trouble shoot it in the future. Pride Plumbing combines a quick turnaround to plumbing issues alongside professionalism.
contacting pride plumbing was easy to reach and schedule an appointment (alyssa), availability was quick and convenient. our plumber (daniel) called ahead, confirm and arrived on time, reviewed multiple jobs, provided a clear and easy summary work plan, which we liked and got to work immediately. the work was done…
Keith was great. Had a problem with kitchen drain in an old house. Wasn't cheap, but the work was done professionally, and promptly. I knew upfront what to expect with time/costs, no surprises.
Dan was prompt and diagnosed the issues quickly. He offered options and explained the pros and cons of each so we could make an informed choice about copper pipes. It was a very good experience and we will use Pride again without a doubt. He even returned the same day when we had a problem with the cold water after…
Daniel C was professional, courteous, and very informative. Good experience having him come out to repair shut off valve in the basement crawl space.
We thought we needed some minor improvements to our main drain pipe and had a slow leak from a hose bib. Upon calling yesterday, Josh informed us that we would be put on a waitlist and there was no way of knowing how long that would last. Fast forward one day, Josh calls back to say that they are available! Nick A.…
pride sent James to unclog my kitchen sink drain and he did a fine job, would highly recomend pride plumbing for your needs.....wrc
Devinn W. from Pride Plumbing was prompt and helpful. He got the job done quickly and even relocated our outdoor faucet to a much more convenient location. Thank you Devinn!
I started the yearly service, I had Brandin install A new Laundry sink downstairs and redo some Piping.
From our first call for the repair speaking with Jamie through the service we received from Brandin the service was excellent! Brandin was amazing, professional, knowledgeable and super quick to fix our issues. I will request him anytime I need a repair moving forward! Great company!
Daniel C. came by again to help with me some plumbing issues. He was honest and happy to walk me through the problems. Looking forward to working with him again in the future! Daniel C. was great! I would recommend him and Pride Plumbing to anyone!
Update 2022: I had Nick, and Zach do some great work installing our new tankless water heater and install a new sump pump, laundry pump, utility sink, and clean up our clean out in the front yard. Thanks all! I had an excellent experience I had with Pride Plumbing. The service techs that came to my house in…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 143 | $227–$554 |
| Plumbing pipe repair | 140 | $353–$1.2k |
| Plumbing leak detection | 110 | $124–$633 |
| Water heater installation | 107 | $1.2k–$2.4k |
| Faucet installation | 99 | $305–$986 |
| Faucet repair | 85 | $205–$607 |
| Toilet repair | 82 | $227–$606 |
| Plumbing leak repair | 62 | $278–$986 |
