How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty66−3.4Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREPride Plumbing Services, Inc
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 2,110 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Pride Plumbing Services, Inc for 8 kinds of job.
Pride Plumbing Services, Inc for toilet repair
Clear ✕All 82 Google reviews tagged “Toilet repair” · showing 40
Nick W was awesome to deal with while working on our leaking toilet. He made good recommendations and made sure we understood everything before moving forward. Highly recommend him for anyone.
Steve Clark did an amazing job replacing our toilet tank, bathroom and bathtub faucets. Did not leave a trace that he was there and finished the job in just a couple of hours.
David Valle replaced our toilet. He was thoughtful and made sure the measurements would fit out above the toilet shelf perfectly. He was quick, tidy and did a very thoughtful job.
Was very nice to have service from Pride Plumbing our tech was Steve. Very kind knowledgeable, polite willing to communicate on what is being done and what the best route to take on job. Was very pleased and I really like that they send a message via email with who our tech was going to be with name and photo. A…
Thought that a toilet replacement would be easy, but alas, with an old house, it proved quite complicated. But they are quick and immediately responsive. Despite having to come out three times to try and assess and then fix the old piping under our upstairs toilet, they scheduled the same or next day service. And…
Another great experience with Pride Plumbing. Nick and James did great work and were very patient with my questions. They helped brainstorm solutions and fixed all my issues. Very satisfied with the job done.
David V. Was able to come to my house and repair my toilet quickly. He was knowledgeable, quick, clean, and kind. Really appreciate the same day service!
James did a great job fixing our toilet. He informed us of what needed to be done based on what he found. He explained everything to us and also prices. He was clear and efficient. Our toilet works great now. I would recommend Pride Plumbing to anyone who needs plumbing services.
Samuel diagnosed the leak and quickly and efficiently effected the repair. He was knowledgeable, personable, respectful, and went the extra mile during this visit. Thank you!
JAMES WAS A REAL PLEASURE! He was very informative, and his work was top quality. He was friendly and very professional. We couldn't be more pleased to have him as our plumber! James takes pride in his work, and it shows in the quality of his work. He's definitely my plumbing guy now and in the future!!
David and Matt came to fix a flange leak on my toilet. They were very professional and courteous. They performed the job in a reasonable amount of time. Overall, it was a very good experience. Thank you.
Called Pride for a non-emergency issue. Scheduled me for an appointment the next day. Matthew M showed up earlier than the original appointment time with my confirmation. Went through multiple diagnostics to try and find the issue with the toilet. After multiple diagnostics, the only option left was replacing the…
Justin was extremely thorough. He explained everything completely and gave me options to choose from. Cleaned up when he was finished. Wouldn't know he was here except that toilet works now.
Matt was awesome!! He was very knowledgeable and got the job done quickly!!!! Would definitely use again!!
David V. came to complete some recommendations and repair a toilet. He was on time, completed the necessary work in a professional manner. I highly recommend Pride Plumbing Services.
Daniel Cortland came to my home and was very good at helping with our toilet problem. Knowledgeable and courteous!
Says I was seeing 2 guys, only one came. He said he never worked on a toilet like mine before and didn't have any suggestions for the problem. I am tired of getting brand new people. Would like someone with more than 1 year experience. Never happens. I've requested certain names, and always gets ignored.
We had a shower head that was leaking and 2 toilets that would run from time to time. Steve was great he was well spoken and professional. Completed the job and everything is working great! Thank you Steve!
Steve and Jaimee did a great job. Prompt. Communicated well at each stage. Respectful. Fair. Professional. Exceeded expectations. Will use Pride again and recommend.
We discovered our toilet was leaking into our basement. We called Pride Plumbing in the morning and Daniel C. was at our house in the early afternoon the same day to resolve the problem. Daniel was professional, friendly, and thorough. He replaced the toilet's wax ring and also installed a new shutoff valve that…
Brandin and Justin did a great job for us again today working on our sink and shower fixtures. They also properly reset a rocking toilet, and we are grateful for their very good work and their very professional and accommodating attitude throughout.
Branden and Keith came within a hour of me placing the call to replace my toilet seal. Within in a hour the job was done and everything was cleaned up. They did a great job and everything was put back in place.
12.05.22 Had 2 new faucet sets installed in a bathroom vanity that was installed more than 30 years ago. Of course, the installation was challenging yet James & Ethan did a superb job. They arrived on-time, did the extra tasks to deal with an old vanity, and cleaned up when they finished. Once again, Pride and its…
James was very knowledgeable, easy to communicate with and friendly. He did two repairs and everything is working well. The woman I spoke to on the phone was very nice and efficient also. I would definitely recommend this business and will use it again and request James again!!
Toilet would not flush. Cory explained the option s carefully, first to me and then to my wife. (He was patient) We made the decision to try plan king with a hefty snake - an d it worked! We are very grateful to Cory.
Keith and Bryce did a very professional job replacing our stack pipe along with fixing a leaking toilet and replacing an old leaking basement faucet. I was informed how the job would be done ahead of time and kept in communication thru the entire job. It wasn't a pretty job, but they cleaned up everything and took…
Nick was great! Highly recommended
I had called another business prior to calling Pride and was told the soonest they had was next week. I called Pride and was given a window that morning, and they even arrived earlier which was very helpful considering the leak that had come through the ceiling. Brandin was very upfront about options and cost which…
Kory was excellent as was Jamie who scheduled the appointment. The only issue I have is the prices quoted to replace a kitchen faucet at $900 and a hot water heater at $3000. It will cost me $300 to replace the faucet and about $1500 to replace the hot water heater through Home Depot installed services who…
Daniel C. of Pride Plumbing has done an excellent, very professional job each time he's been to our home. When we have plumbing problems, he finds the solutions, and explains them well. Signing up with Pride Plumbing has been a great value as we replaced and upgraded toilets, disposal, and sump pump. Very pleased with this company and it's staff.
Can’t explain what a great job Kory did replacing my broken toilet from my 1950’s home. He came upon some challenges but handled like a PRO! Thank you Kory for the great job you did. I am one happy customer.
David Valle was my service rep; very professional and pleasant to work with; saved me some money. Pride is an excellent company; wouldn’t use anyone else.
A+ service from booking my appointment to the technician leaving my home. I contacted Pride Plumbing to replace my cast iron toilet flange. They kept me updated on my service call by emailing me an appointment reminder and a tracking app to see how far away my technician was. This is an addition to a courtesy phone…
I always use pride plumbing for my plumbing issues. They are fast and reliable. David is always super nice and does a great job!
I received a prompt response and Brandin was there the next day to repair a botched toilet installation by another person representing a different company. There were a couple of things wrong with the prior installation but Brandin stayed until all were corrected and the toilet was functioning properly. I have a…
Alyssa was so kind and helpful scheduling my repair appointment. Steve arrived an,d explained the needed repair. He had all the replacement parts in his truck and I am so pleased with the professional service I received. Thanks Alyssa and Steve and Pride Plumbing for all your help!
Devinn was professional and answered my questions patiently. I had called to fix 3 sinks and find a leak. Devinn not only fixed everything but also found other areas of compromise. Devinn worked steadily. There were four faucets from which to choose. I couldn't visualize how the faucets would look. Devinn called a…
Very prompt service. Brandin and Keith worked through some challenging older house plumbing issues. They kept me updated on options and went above and beyond to make sure the problem was addressed correctly.
Devinn Wingate was excellent working to repair and replace the plumbing in my home today. He fixed everything well and made good recommendations. He is a very pleasant person to have working in your home. Alyssa was very courteous and and thorough and promptly scheduled the necessary work.
I used Pride Plumbing Services for a toilet repair. Their response time and repair time was very quick and efficient. Devinn made the repair and he was both friendly and knowledgeable and helped me understand all my options before proceeding. He worked hard to solve the problem and I would definitely ask for Devinn again when in need of a plumber.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 143 | $227–$554 |
| Plumbing pipe repair | 140 | $353–$1.2k |
| Plumbing leak detection | 110 | $124–$633 |
| Water heater installation | 107 | $1.2k–$2.4k |
| Faucet installation | 99 | $305–$986 |
| Faucet repair | 85 | $205–$607 |
| Toilet repair | 82 | $227–$606 |
| Plumbing leak repair | 62 | $278–$986 |
