How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty66−3.4Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREPride Plumbing Services, Inc
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 2,110 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Pride Plumbing Services, Inc for 8 kinds of job.
Pride Plumbing Services, Inc for toilet repair
Clear ✕All 82 Google reviews tagged “Toilet repair”
Nick W was awesome to deal with while working on our leaking toilet. He made good recommendations and made sure we understood everything before moving forward. Highly recommend him for anyone.
Steve Clark did an amazing job replacing our toilet tank, bathroom and bathtub faucets. Did not leave a trace that he was there and finished the job in just a couple of hours.
David Valle replaced our toilet. He was thoughtful and made sure the measurements would fit out above the toilet shelf perfectly. He was quick, tidy and did a very thoughtful job.
Was very nice to have service from Pride Plumbing our tech was Steve. Very kind knowledgeable, polite willing to communicate on what is being done and what the best route to take on job. Was very pleased and I really like that they send a message via email with who our tech was going to be with name and photo. A…
Thought that a toilet replacement would be easy, but alas, with an old house, it proved quite complicated. But they are quick and immediately responsive. Despite having to come out three times to try and assess and then fix the old piping under our upstairs toilet, they scheduled the same or next day service. And…
Another great experience with Pride Plumbing. Nick and James did great work and were very patient with my questions. They helped brainstorm solutions and fixed all my issues. Very satisfied with the job done.
David V. Was able to come to my house and repair my toilet quickly. He was knowledgeable, quick, clean, and kind. Really appreciate the same day service!
James did a great job fixing our toilet. He informed us of what needed to be done based on what he found. He explained everything to us and also prices. He was clear and efficient. Our toilet works great now. I would recommend Pride Plumbing to anyone who needs plumbing services.
Samuel diagnosed the leak and quickly and efficiently effected the repair. He was knowledgeable, personable, respectful, and went the extra mile during this visit. Thank you!
JAMES WAS A REAL PLEASURE! He was very informative, and his work was top quality. He was friendly and very professional. We couldn't be more pleased to have him as our plumber! James takes pride in his work, and it shows in the quality of his work. He's definitely my plumbing guy now and in the future!!
David and Matt came to fix a flange leak on my toilet. They were very professional and courteous. They performed the job in a reasonable amount of time. Overall, it was a very good experience. Thank you.
Called Pride for a non-emergency issue. Scheduled me for an appointment the next day. Matthew M showed up earlier than the original appointment time with my confirmation. Went through multiple diagnostics to try and find the issue with the toilet. After multiple diagnostics, the only option left was replacing the…
Justin was extremely thorough. He explained everything completely and gave me options to choose from. Cleaned up when he was finished. Wouldn't know he was here except that toilet works now.
Matt was awesome!! He was very knowledgeable and got the job done quickly!!!! Would definitely use again!!
David V. came to complete some recommendations and repair a toilet. He was on time, completed the necessary work in a professional manner. I highly recommend Pride Plumbing Services.
Daniel Cortland came to my home and was very good at helping with our toilet problem. Knowledgeable and courteous!
Says I was seeing 2 guys, only one came. He said he never worked on a toilet like mine before and didn't have any suggestions for the problem. I am tired of getting brand new people. Would like someone with more than 1 year experience. Never happens. I've requested certain names, and always gets ignored.
We had a shower head that was leaking and 2 toilets that would run from time to time. Steve was great he was well spoken and professional. Completed the job and everything is working great! Thank you Steve!
Steve and Jaimee did a great job. Prompt. Communicated well at each stage. Respectful. Fair. Professional. Exceeded expectations. Will use Pride again and recommend.
We discovered our toilet was leaking into our basement. We called Pride Plumbing in the morning and Daniel C. was at our house in the early afternoon the same day to resolve the problem. Daniel was professional, friendly, and thorough. He replaced the toilet's wax ring and also installed a new shutoff valve that…
Brandin and Justin did a great job for us again today working on our sink and shower fixtures. They also properly reset a rocking toilet, and we are grateful for their very good work and their very professional and accommodating attitude throughout.
Branden and Keith came within a hour of me placing the call to replace my toilet seal. Within in a hour the job was done and everything was cleaned up. They did a great job and everything was put back in place.
12.05.22 Had 2 new faucet sets installed in a bathroom vanity that was installed more than 30 years ago. Of course, the installation was challenging yet James & Ethan did a superb job. They arrived on-time, did the extra tasks to deal with an old vanity, and cleaned up when they finished. Once again, Pride and its…
James was very knowledgeable, easy to communicate with and friendly. He did two repairs and everything is working well. The woman I spoke to on the phone was very nice and efficient also. I would definitely recommend this business and will use it again and request James again!!
Toilet would not flush. Cory explained the option s carefully, first to me and then to my wife. (He was patient) We made the decision to try plan king with a hefty snake - an d it worked! We are very grateful to Cory.
Keith and Bryce did a very professional job replacing our stack pipe along with fixing a leaking toilet and replacing an old leaking basement faucet. I was informed how the job would be done ahead of time and kept in communication thru the entire job. It wasn't a pretty job, but they cleaned up everything and took…
Nick was great! Highly recommended
I had called another business prior to calling Pride and was told the soonest they had was next week. I called Pride and was given a window that morning, and they even arrived earlier which was very helpful considering the leak that had come through the ceiling. Brandin was very upfront about options and cost which…
Kory was excellent as was Jamie who scheduled the appointment. The only issue I have is the prices quoted to replace a kitchen faucet at $900 and a hot water heater at $3000. It will cost me $300 to replace the faucet and about $1500 to replace the hot water heater through Home Depot installed services who…
Daniel C. of Pride Plumbing has done an excellent, very professional job each time he's been to our home. When we have plumbing problems, he finds the solutions, and explains them well. Signing up with Pride Plumbing has been a great value as we replaced and upgraded toilets, disposal, and sump pump. Very pleased with this company and it's staff.
Can’t explain what a great job Kory did replacing my broken toilet from my 1950’s home. He came upon some challenges but handled like a PRO! Thank you Kory for the great job you did. I am one happy customer.
David Valle was my service rep; very professional and pleasant to work with; saved me some money. Pride is an excellent company; wouldn’t use anyone else.
A+ service from booking my appointment to the technician leaving my home. I contacted Pride Plumbing to replace my cast iron toilet flange. They kept me updated on my service call by emailing me an appointment reminder and a tracking app to see how far away my technician was. This is an addition to a courtesy phone…
I always use pride plumbing for my plumbing issues. They are fast and reliable. David is always super nice and does a great job!
I received a prompt response and Brandin was there the next day to repair a botched toilet installation by another person representing a different company. There were a couple of things wrong with the prior installation but Brandin stayed until all were corrected and the toilet was functioning properly. I have a…
Alyssa was so kind and helpful scheduling my repair appointment. Steve arrived an,d explained the needed repair. He had all the replacement parts in his truck and I am so pleased with the professional service I received. Thanks Alyssa and Steve and Pride Plumbing for all your help!
Devinn was professional and answered my questions patiently. I had called to fix 3 sinks and find a leak. Devinn not only fixed everything but also found other areas of compromise. Devinn worked steadily. There were four faucets from which to choose. I couldn't visualize how the faucets would look. Devinn called a…
Very prompt service. Brandin and Keith worked through some challenging older house plumbing issues. They kept me updated on options and went above and beyond to make sure the problem was addressed correctly.
Devinn Wingate was excellent working to repair and replace the plumbing in my home today. He fixed everything well and made good recommendations. He is a very pleasant person to have working in your home. Alyssa was very courteous and and thorough and promptly scheduled the necessary work.
I used Pride Plumbing Services for a toilet repair. Their response time and repair time was very quick and efficient. Devinn made the repair and he was both friendly and knowledgeable and helped me understand all my options before proceeding. He worked hard to solve the problem and I would definitely ask for Devinn again when in need of a plumber.
Update 2022: I had Nick, and Zach do some great work installing our new tankless water heater and install a new sump pump, laundry pump, utility sink, and clean up our clean out in the front yard. Thanks all! I had an excellent experience I had with Pride Plumbing. The service techs that came to my house in…
Great service, great guys. I'm new to the area and PP has helped me with the items that needed taking care so far and have done a great job.
Keith provided an estimate and explained the work required to complete the removal and installation. He explained the operation of the Navien tankless water heater and the importance of having it serviced. I would not hesitate to use Pride Plumbing again. They made the whole process painless. Joe Pellman Lakeville, NY
I needed a sink re install but in the end I ended up having to get a whole new sink, Daniel, Devin and Brandin came in and did an awesome job they were very professional, explained everything to me and cleaned up any mess they made. I have used Pride Plumbing in the past and each time everyone is nice and very…
Great company and easy to use. The technician is on time and swift with their service. Would highly recommend.
Steve Clark did an excellent job! We are very happy with his work. He arrived early and fixed a number of issues and now all of our plumbing is in working order.
Pride Plumbing saved the day for us! We called another company and they could not come out for 5 days, we then called Pride and they came out same day. Daniel C did a great job for us. Called to let us know when he would be coming. Quickly resolved our issue, did not make a mess , was efficient and friendly. Very…
Prompt service. Will use in the future.
Kory and David were able to come out last minute to help me remove a faulty toilet. These guys were professional, prompt, and extremely helpful. My experience from the second I called pride plumbing to schedule an appointment to when Kory and David finished up was nothing short of impressive. Will certainly use them again and would recommend to anyone.
Did a great job and and very professional
Daniel was FANTASTIC! Prompt and professional. He assessed the situation, gave me the facts, guided me in solution choice, fixed the problem completely, promptly and meticulously. Overall, if you have to have a plumbing problem, get Daniel on your team. Great job, Daniel. Thanks and Merry Christmas to you and the family!
I had a very good experience with Pride Plumbing (James was great!) and will definitely call them for any plumbing issues that pop up in the future.
Daniel was very professional and the job was done so well. Would definitely reccommend!
Simply the best!
Daniel C and Devin (and Eddie) did a great job Daniel was wonderful first explaining my issue (slow flow in the toilet), and then offering solutions. He also had no hard upsells with the services, and explained how if I went with a certain package, I would save money than if I didn't (savings=good!) Way to go!
We first chose Pride Plumbing because they were highly rated and highly recommended. David V. was very professional, courteous and friendly. He fixed and installed a new outdoor faucet and a new indoor faucet, rebuilt our toilet tank, replaced our corroded water heater valve and replaced our refrigerator water…
Ursula was very helpful in the scheduling and communicating in advance of my appointment. Nick A. Was very detailed with regards to my options and the costs. I felt he was very helpful and professional.
Devinn provided outstanding service in a very timely and professional manner. We are very satisfied with the work and will contact you for all our plumbing requirements, Thank you. Roger and Joyce Miller
Professional arrived on time and stayed well beyond expected time. He made sure job (installing vanity and faucet and repairing/re-installing toilet) were done correctly (even working through lunch). Much appreciated. Will use again.
I had a toilet leaking and needed service as soon as possible. They were very friendly and came right out
Nick A was courteous, knowledgeable worked deligently thank you
I recently bought a 1950s home that has needed some plumbing updates and repairs. I have used Pride Plumbing since I moved in and so far I have had a wonderful experience. Keith is the one who has been working at my home and he is very professional, kind and explains things well for me.
Devinn was plesant, professional and timely. Offered recommendations and pricing to replace 30 year old toilet. Replaced the insides of two toilets. Very happy with the service.
Nick was amazing! He was very. professional, honest, and very thorough. I will never use another plumbing service.
My 80 year old grandmother who doesn't use the internet called and asked me to go online and make sure I give the service man that came to her house James 5 stars she said he was excellent and she wanted to make sure he was recognized. James thank you for doing such a great job.
Steve was very pleasant and went right about his work fixing the toilet. It was done post-haste. Thank you! He is very friendly and was good to see to see him again.
I called Pride Plumbing for the first time. They set me a very quick appointment. They were on time & the job were done perfectly. During the installation the Technician Sam was very friendly & professional. I highly recommend Pride Plumbing.
James was very professional and on time. He explained everything he did and thoroughly checked my entire house to make sure that there was no problems with the plumbing. He finished the job quickly and was very nice to talk to.
I am so grateful that I went with Pride. Booking a service appointment was pain-free and the work ended up being quite affordable for the service. They gave me updates about when the technician would arrive and were very communicative. We were lucky to get servicing from Eddie, who was friendly, professional,…
Jamie was professional and easy to work with when I called for service. Nick A. Instilled confidence when he made discussion and subsequent questions easy to navigate, very professional. He was obviously interested in customer satisfaction. Delivered excellent service.
We had Sam S. install a kitchen faucet and fix a toilet installation that was bad from a previous owner. Work was perfect, great quality, timely and neat. Sam took the time to explain what he was doing and why. He didn't try to "sell" me a service that I didn't need only to suggest "this" could be done sometime down…
Pride Plumbing is my go-to plumbing service for pretty much everything. I've been using them for years -- I like how they step through various options, offer you a chance to use their supplies or something you've bought, and work with you to solve whatever's going on.
Last fall with starry eyes I bought a house built in 1954. Thru persistent noise and leaks it became apparent that multiple plumbing aspects needed repair or replacement. Promptly Monday morning Steve C came, inspected, discussed and estimated dealing with 5 problems. By early afternoon water heater and sump pump…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 143 | $227–$554 |
| Plumbing pipe repair | 140 | $353–$1.2k |
| Plumbing leak detection | 110 | $124–$633 |
| Water heater installation | 107 | $1.2k–$2.4k |
| Faucet installation | 99 | $305–$986 |
| Faucet repair | 85 | $205–$607 |
| Toilet repair | 82 | $227–$606 |
| Plumbing leak repair | 62 | $278–$986 |
