Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Customers frequently praise Prime Auto for its professional staff, fair pricing, and clear communication regarding vehicle repairs. Reviews highlight efficient service for tasks like alignments, inspections, and general mechanic work, noting that the team explains issues without technical jargon. While the high rating reflects strong satisfaction, a minority of low-star reviews cite specific instances of improper repair execution and perceived lack of customer attention.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.
Bar = this company · dark tick = category median.
123 Google reviews we collected
Phrases our text analysis found in 106 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 106 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a great experience at Prime Auto, Marouf was extremely professional, knowledgeable, and very helpful throughout the entire process.”
“The shop was clean, organized, and the pricing was fair with no surprises.”
“I’m very satisfied with the overall experience and highly recommend them to anyone looking for great service and a professional team.”
“I highly recommend Prime Auto to anyone looking for reliable service and a team that truly goes above and beyond.”
“The service was fast, honest, and professional, and you can really tell they care about their customers.”
“The team was professional, honest, and extremely knowledgeable from start to finish.”
“He took the time to explain everything clearly and made sure my vehicle was taken care of properly.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Prime Auto for 8 kinds of job. Pick one to see what they paid and said.
The best auto mechanic shop/service I have ever been to. They are super honest and reliable reliable .. 💯
Very professional and reliable team! The service was excellent from start to finish. Everyone was friendly, knowledgeable, and attentive. I’m very satisfied with the overall experience and highly recommend them to anyone looking for great service and a professional team.
⭐⭐⭐⭐⭐ I had a great experience at Prime Auto, Marouf was extremely professional, knowledgeable, and very helpful throughout the entire process. He took the time to explain everything clearly and made sure my vehicle was taken care of properly. The entire staff was friendly, welcoming, and provided outstanding…
I had an outstanding experience with Prime Auto Garage. The team was professional, honest, and extremely knowledgeable from start to finish. They took the time to explain everything clearly and made sure my vehicle was repaired quickly and correctly. The customer service was excellent, and you can tell they truly…
Prime Autos - Alignment Service Took my car into Prime Autos for an alignment and they were awesome. Got me in quick, explained what was off without the technical jargon, and showed me the before/after specs. Price was fair and they didn’t try to upsell me on stuff I didn’t need. Car drives straight now, no more…
Hands down one of the best mechanic shops I’ve been to. From the moment I walked in, they were professional and transparent about everything. They diagnosed my car quickly, explained the problem in a way that actually made sense, and gave me fair pricing with no hidden surprises. The work was done efficiently and my…
| Job | Reviews | Category typical |
|---|---|---|
| Wheel alignment | 8 | — |
| Oil change | 6 | — |
| Tires | 5 | — |
| Electrical repair | 3 | — |
| A/C installation & repair | 3 | — |
| Steering & suspension repair | 3 | — |
| General repairs & maintenance | 3 | — |
| Auto windshield repair | 2 | — |
4.9 ★★★★★ 123 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Quality service, fast service, I'd recommend this place ..
The best auto mechanic shop/service I have ever been to. They are super honest and reliable reliable .. 💯
Very professional and reliable team! The service was excellent from start to finish. Everyone was friendly, knowledgeable, and attentive. I’m very satisfied with the overall experience and highly recommend them to anyone looking for great service and a professional team.
Good prices, and friendly and helpful service people.
Thank you so much, Herb! 🙏 We truly appreciate your kind words about our pricing and our friendly team. It was a pleasure serving you, and we're glad you had a positive experience. We look forward to welcoming you back and hope to earn that fifth star on your next visit! —Prime Auto Team 🛠️🚗
Very Bad.
Thank you so much, Mawa! 🙏 We truly appreciate your kind words. Professionalism is at the heart of everything we do, and we're glad it showed during your visit. Hope to see you again soon! 🚗😊 — Prime Auto Team 🔧💙
I brought my car here in October 2025 to have the splash guard underneath my vehicle repaired. Before bringing it in, I called to make sure they could fix it, and they assured me they could. Within the last week, I took my car to another shop for routine maintenance, and the technician told me that the splash guard had been held on with zip ties instead of being properly repaired. I was never told they didn’t have the proper parts or hardware to fix it correctly. Had I known, I would have taken my car somewhere else. The splash guard came completely off while I was driving and flew into traffic, creating a dangerous situation for me and other drivers. I’m very disappointed that I paid for what I believed was a proper repair, only to find out months later that it was a temporary fix I was never informed about. I expected honesty and a safe, professional repair, and unfortunately, that wasn’t my experience.
⭐⭐⭐⭐⭐ I had a great experience at Prime Auto, Marouf was extremely professional, knowledgeable, and very helpful throughout the entire process. He took the time to explain everything clearly and made sure my vehicle was taken care of properly. The entire staff was friendly, welcoming, and provided outstanding customer service from start to finish. The service was fast, honest, and professional, and you can really tell they care about their customers. I highly recommend Prime Auto to anyone looking for reliable service and a team that truly goes above and beyond. Thank you again to Marouf and the whole team for the excellent experience!
Thank you so much, Sami! 🙏 We truly appreciate your thoughtful and detailed feedback. We’re delighted to hear that Marouf provided the professional, knowledgeable, and attentive service that we strive to deliver to every customer. Our entire team works hard to provide honest, reliable, and welcoming service, so it’s rewarding to know your experience reflected those values. We’ll be sure to share your kind words with Marouf and the rest of the team. Thank you for your trust and recommendation. We look forward to serving you again whenever you need us! —Prime Auto Team 🛠️🚗
Thanks for being honest !
Thank you so much, Imad! 🙏 We truly appreciate your kind words. Honesty is one of our core values, and we’re glad it made a difference in your experience. We look forward to serving you again anytime! —Prime Auto Team 🛠️🚗
Thanks for being fair !!
Thank you so much, Zaid! 🙏 We truly appreciate your kind words. Being fair and transparent is very important to us, and we’re glad it made a difference in your experience. We look forward to serving you again anytime! —Prime Auto Team 🛠️🚗
Fair price and great service quality!!!
Thank you so much, Abdul! 🙏 We truly appreciate your kind words. We’re glad you were happy with our fair pricing and service quality. We look forward to serving you again anytime! —Prime Auto Team 🛠️🚗
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
