Veterinarian · Warrenton, VA · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%89+12.6Replies to reviews 7%37+2.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 40 veterinary techniciansiPosition by Experts Score among all companies we track in this category. · better than 92%
4.9★★★★★221 Google reviews · 24 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Prince William Animal Hospital 4.9 out of 5 based on 221 reviews, with the owner responding to 63 percent of comments. Customers frequently cite friendly staff, prompt appointment scheduling, and thorough medical care for routine and emergency issues, including vaccinations and anxiety management. While most feedback highlights the clinic's calm environment and long-term customer loyalty, a few low-star reviews criticize specific instances of missed vaccinations, undisclosed medical findings, and high costs associated with extensive testing.
Google rating: 4.9 out of 5 from 221 reviews (93% five-star).
Reviews on this page: 221 Google reviews (180 with written comments, 20 with photos).
Owner responses: the business replied to 63% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyVeterinary Technicians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prince William Animal Hospital: 93/100 on this factor. Category median: 83.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prince William Animal Hospital: 88/100 on this factor. Category median: 78.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 90.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prince William Animal Hospital: 89/100 on this factor. Category median: 87.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prince William Animal Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prince William Animal Hospital: 37/100 on this factor. Category median: 49.D
37
Bar = this company · dark tick = category median.
Star ratings
221 Google reviews we collected
4.9of 5
5 stars20693%
4 stars125%
3 stars00%
2 stars10%
1 star21%
Praise vs complaints
Phrases our text analysis found in 180 written reviews
95%praise
Praise17895%
Complaints95%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price614%
Reasonable3479%
Overpriced00%
Not sure37%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8445%
Would recommend3016%
Quality & results1810%
Communication179%
Honesty & trust169%
Speed & response116%
Price & value116%
What customers talk about
We read 180 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From start to finish my dog and I were greeted with most friendly and accommodating staff.”
“Look no further for a vet clinic that cares for You and Your Pet to no end!”
“I cannot recommend Dr.”
“Dr Brown has done great medicine and has a team that just makes the experience top notch in every way.”
“…rch I could not going without saying how unprofessional, corrupt, and incompetent one of their doctors were.…”
“They have always heard and listened to me and my concerns, and never oversold on tests or care or products.”
“They also interacted with my pup, gave him tons of snuggles, and seemed genuinely happy to meet him.”
“…nded multiple alternatives in the area and actively helped us confirm same-day care with them, while providing all necessary information and records.…”
“After visiting multiple veterinary clinics in the area, I was also pleasantly surprised by how reasonable Prince William Animal Hospital’s pricing was.”
“…their office to get another shot AND pay an additional office visit fee.…”
People customers mention
Brown84 reviews
Dawn8 reviews
Vet7 reviews
Manassas5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Prince William Animal Hospital for 1 kind of job. Pick one to see what they paid and said.
Kaitlin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 18 hours ago★★★★★
I came to PWAH out of necessity as I was visiting family so going to the vet was not on the agenda. Even though “walk ins” are not something they do they did take me and my dog in which was SO APPRECIATED!!! Thank you! From start to finish my dog and I were greeted with most friendly and accommodating staff. I was…
Reasonable price
DannyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
They were excellent with both my dogs. Took care of an ear infection and got their shots with little trouble.
Reasonable priceService not listed
Molly3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Auntie Dez and her team are phenomenal! Dr Brown has done great medicine and has a team that just makes the experience top notch in every way. Look no further for a vet clinic that cares for You and Your Pet to no end!
Great priceService not listed
Ashley11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This place is awesome! Very thoughtful and caring for their clients! It is always very welcoming there.
Ashley10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Upon relocating to the area my fur baby needed some services. Prince William Animal Hospital got us an appointment quickly and the process was super simple and informative! The staff there is nothing less than AMAZING and I will most definitely be back!!!
Reasonable price
TaylorLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My dog was playing in the yard and unfortunately snagged her dewclaw on something and it was barely hanging on. Within the hour, Prince William animal hospital had her being looked at and in about 30 minutes she was patched up and on her way out the door.
The front office staff all seemed incredibly knowledgeable…
I came to PWAH out of necessity as I was visiting family so going to the vet was not on the agenda. Even though “walk ins” are not something they do they did take me and my dog in which was SO APPRECIATED!!! Thank you! From start to finish my dog and I were greeted with most friendly and accommodating staff. I was completely reassured and let feeling relieved that my dog was ok. Thank you Dr. Gordon and the entire staff!
Price assessment: Reasonable price
Danny GendusaLocal Guide · 16 reviewsiTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Auntie Dez and her team are phenomenal! Dr Brown has done great medicine and has a team that just makes the experience top notch in every way. Look no further for a vet clinic that cares for You and Your Pet to no end!
Price assessment: Great price
Services: Service not listed
Ashley Verhoeven11 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Dr Brown and her staff have always treated us so well. They have the most caring, accommodating, and understanding staff. They are equipped and prepared to deal with a nervous or stressed animal, as well. They are a "Certified calm clinic", which means if you need an individualized and quiet experience - they are able to provide it. (We had a reactive rescue who had to be muzzled and they were able to provide such an amazing environment for him to be cared for.)
They have accommodated so many of my various pets' quirks and ailments with the most love and care throughout the years. They have always heard and listened to me and my concerns, and never oversold on tests or care or products.
We have and will continue care with them through so many of our pets and we would recommend them to anyone in the area.
When we had an relatively time sensitive issue with our kitten that they could not accommodate, they recommended multiple alternatives in the area and actively helped us confirm same-day care with them, while providing all necessary information and records. They not only did everything they could do to help but actively followed up to show they care
Price assessment: Reasonable price
Services: Large animals
Ashley Phillips10 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Upon relocating to the area my fur baby needed some services. Prince William Animal Hospital got us an appointment quickly and the process was super simple and informative! The staff there is nothing less than AMAZING and I will most definitely be back!!!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thank you for the amazing 5 stars! Our PWAH team was very excited to meet both you and Callie! We welcome you and your family to our PWAH Family! The team was very excited about reading this review today in huddle!
Taylor ThomasLocal Guide · 18 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
My dog was playing in the yard and unfortunately snagged her dewclaw on something and it was barely hanging on. Within the hour, Prince William animal hospital had her being looked at and in about 30 minutes she was patched up and on her way out the door.
The front office staff all seemed incredibly knowledgeable and friendly and made my dog very comfortable (with all the attention she was getting I think she forgot her ‘thumb’ was barely on).
This was a HUGE difference from our previous vet, if you’re looking for care that doesn’t feel commercialized - this is your place.
Response from the owner · 3 weeks ago
Thomas family it was so great meeting you yesterday with Ditto! We wanted to thank you for allowing our Prince William Animal Hospital Family to help provide you and Ditto with the care you all deserve from a family operated vet office! We also want to give you a big warm welcome to the family! We look forward to meeting your other 2 pets very soon as well! Give Ditto some hugs from us!
Penny durniak5 reviewsiTotal number of Google reviews Penny has written across all businesses on Google Maps, not just this one.
The staff here at Prince William Animal hospital are so thankful for the awesome 5 star review! Thank you for your continued support over the years! 💙💜
L Curt4 reviewsiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Thanks so much for entrusting our Prince William Animal Hospital team with your sweet little baby Sully. it was so great getting him use to us on his terms. we look forward to seeing you both again soon! 🐾💙
