How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%99+14Replies to reviews 7%41+2.9Craft & service penalty93−0.7Momentum penalty58−4.2Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREPristine Plumbing Inc
Garden Grove, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 1,933 Google reviews
Report card
Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Pristine Plumbing Inc for 8 kinds of job.
Pristine Plumbing Inc for plumbing leak detection
Clear ✕All 141 Google reviews tagged “Plumbing leak detection” · showing 80
Ryan Lee is a great technician! He came to our house to fix our leak issue. He was cordial and immediately helped to diagnose the problem. We really appreciate Ryan and his work and will recommend Pristine Plumbing to our friends.
This is the second time Mr. Elias Gomez has visited our home since last August. He was as kind, reasonable, and gave us good advice as ever, so we are very grateful. Thank you very much, Elias & Pristine Plumbing Inc. 😊
Professional high quality courteous service
I had a terrible ceiling leak in the middle of the night. Called PP immediately as I’d used them in the past for my water heater. They scheduled a quick meeting and got everything sorted out. Dwain/Kevin and Danielle were a gem and got me a good deal for the fix and repairs. A very happy holiday to their team!
I had good experience with pristine plumbing detecting the water leakage. Dwain, Denny, and Jeffery were very professional in their approach to problem solving and meticulous in their work
Pristine Plumbing responded when my water company told me they detected a leak on my property. Pristine quickly located the leak (in my mainline between the street and the house) and then worked lengthy hours the next day to compete the entire replacement in that line and install of a water filter for the house.…
Our tech was Angel Ruiz from Pristine Plumbing Inc. Ruiz was extremely professional, courteous and did a very good job.
Dwain Bush has provided phenomenal service and support to our plumbing needs. He installed new copper pipes around our home with exact fittings including a shutoff valve that never existed. He also cleaned out our water heater and added a new valve as well. His attention to detail has made him an expert on plumbing…
Joe Mounga from Pristine Plumbing came to install a shower faucet today. He’s a very professional plumber who kept me well informed throughout this process. He certainly is a credit to Pristine Plumbing. Congratulations to Pristine for employing professional, knowledgeable workers. I will always be a Pristine Plumbing fan for all future plumbing needs.
AMAZING SERVICE! Communication was above and beyond. Customer service was impeccable. I really felt taken care of IMMEDIATELY. Cameron from Pristine Plumbing was awesome. I had a serious pipe burst and it caused a lot of damage. Cameron from day one advocated for us with the HOA and other vendors. We had many…
Absolutely amazing & efficient service from Bridie. Very thorough & professional. Glad that he is on your team there & helping us!
Amazing service with good price.
Rob was very professional and remembered coming to our house before. He did a great job diagnosing the problem and giving multiple solutions. I trust him and know he is going to do a great job
I had a very positive experience today with Pristine Plumbing. Jim took care of everything, leaving all of our sinks in perfect working order. He even went above and beyond by removing built-up sediment and fixing some faulty faucet handle installation, all problems that bothered me but not enough for me to find…
Rep was very knowledgeable and professional. Explained to me everything that needed to be done.
Super professional and knowledgeable. Highly recommend.
Johnny to the rescue! If you run into any plumbing problems, Johnny is the man. He is fair, honest, and kind. My husband and I were very happy with the service we received from Pristine Plumbing and will be reaching back out to them for any future needs!
Jim Foley arrived on time and assessed the problem. He had everything with him and was able to fix the leak quickly and professionally. This was the second time I have used him for plumbing and recommend both Jim and Pristine Plumbing highly.
Eddie was awesome to work with; very professional and was always responsive and happy to answer all the questions we had throughout the process. He came out when we had a leak and identified it to be in a hot water line in our main plumbing wall, quickly capping it off to help prevent any additional damage. Would…
Professional service and great communication skills with exceptional work. I highly recommend a man of his talents that shows in his profession of work.
He was on time, so personable, so easy to work with and explained everything. He went above and beyond to help me understand everything and next steps. He even wrote up multiple quotes for me so I could see them and compare them side by side! His knowledge of everything is amazing and his customer service is beyond! I will ONLY use him from now on!
The The service technician was outstanding -- diagnossing a leakage, removing an old toilet, and finding a replacement in stock at warehouse and installing all in one afternoon.
I have to say that this company has integrity! We had a leaking water heater that needed to be replaced. I called in the morning and they had Joseph at the house the same day around 1 pm. He introduced himself, was very polite and put on shoe protectors when in the house. He had another technician, Andy, helping for…
Excellent service called late morning and technician was here at 2pm same day. The technician was very professional and very kind. I highly recommend this company for any plumbing needs. VERY SATISFIED!!
After hearing what turned out to be a pinhole leak in my copper piping, I contacted Pristine Plumbing and spoke with Stephanie who immediately helped locate a technician to help us out on a Saturday. RB was our tech, and arrived within 30 minutes of me placing the call. He was super helpful and since the leak was…
I can't recommend this company or my plumber Xavier Carter more. They (he) are the best. Prompt, courteous, knowledgeable, and cost-effective.
Eresto was professional and looks outside the box . He ruled out multiple possible sources. He worked with George from Yorba Linda water district to locate source of leak. Unfortunately unable to detect source. Although he tested the water to find the quantity of water to be untreated ground water. Will follow with YLWD for source.
Friendly, knowledgeable, professional. Great response time in my need of my emergency, so thankful.
Tyler knows his plumbing and is very ethical. When I first got the initial estimate, I was a little taken a back but moved forward because there was something about Tyler I trusted. By the end of the job, the total invoice was cut by 30%. Tyler went above and beyond to salvage what could be saved and replaced only…
Tyler and his assistant did an excellent job on repairing our leaking pipe. They were very thoughtful and communicated with me very well on what they were doing.
Very professional and responsive. RB took time to find water leaks, cut and reconnect to the new water lines, and change new shower valves. We'll be happy to use PP service again.
Anthony spent time to explain to us what may have happened and how to prevent and detect the leaks next time if it happens again.He is very professional and very nice,We will use this company again for future need.
Ilai was my tech, was very friendly, professional and responsive and handled the water leak quickly. The location wasn’t without difficulty. He made the obvious professional decision’s to get the job done as quickly as possible despite some setbacks. I will definitely be using pristine services again and…
Cameron/Pristine Plumbing were on time, professional, friendly and clear about the services and repairs that we needed. Would definitely recommend this Company.
My tech RB was great, found a small leak and fixed it fast. Another plumber was here several times and couldn't diagnose the problem.
Amazing job! Very quick to respond and got a plumber out before the estimated time! Jacob was phenomenal and friendly, will definitely call them every time I need a job done 👍🏾
November 2021 - Called Pristine as we had a water leak which appeared in our garage and around the exterior foundation. Eddie and Gilbert explained their approach, possible associated costs and proceded to find the source of the leak. It was necessary to remove the exterior stucco but they located the leak amd…
Rob P. was our technician and he was super nice and helpful. Very knowledgeable as well. He fixed a leak under our kitchen sink and replaced parts in order to fix the water pressure in our house. He also, provided us a lot of useful information on a water filtration for our entire house which we plan to do next. Thank you Rob!
Ilai worked a 12 hour day, called me to let me know he was near by— 5 minutes. He arrived, diagnosed the source of the water leak and then did the repair — top tear work and fast. I was very happy with the work and enjoyed meeting a fine young man!
This is the 3rd time I’ve called Pristine Plumbing to rescue me from my plumbing problems. I keep returning as a customer because they are *that* awesome! Gilbert came out to help today and was very professional, very knowledgeable, and paid attention to detail. Pristine Plumbing has always been very transparent…
Prompt; communicative; professional; Got the job done
I had a leak about a foot from the meter on my main line. These guys helped me deal with the city, water district, and found/repaired the leak in under a week. Excellent quality service.
Eddie came out on time and try to help me find my leak. He try everything and we can’t find anything .he was professional, polite and show me what need to be done. I appreciate his honesty and work ethic. I will sure use them again.
I was referred to Pristine by a neighbor, and I’m happy to report she was absolutely correct. Our plumber was Mario Chavez, and he was on time, professional and very helpful. He referred us to a restoration company, which will get the ball rolling for the next step. I am confident that this company will continue to serve us well.
We had a difficult situation and our technician, Mario, was very informative about what needed to be done. He made sure things were done correctly and that we were pleased when he left. Thank you, Mario. I would highly recommend this company.
Tyler was very professional.He knows what he’s doing.I’m so grateful that the leaked was fixed and my tub spout was replaced.Thank you so much.
Eddie arrived within his window, perfect time. He had a mask on, put covers on his shoes and pleasant. He assessed the clog and garbage disposal and explained what the problem was and in detail and showed me visuals. He’s very knowledgeable which helped me to understand. He even brought some other issues to my…
Awesome experience, knowledgeable professional service looking forward to continuing service that is needed also Steve was excellent as well… a great duo ! Well done
Anthony was absolutely wonderful, very professional and polite. He explained everything throughly before starting the repair and kept me up to date with the additional issues found in our home. I would highly recommend Pristine Plumbing to anyone and everyone.
Cory at Pristine did a great job re-installing an old toilet at my house. It was a difficult job due to a long standing leak at the waste pipe. But he was friendly and fun to work with and always kept my home clean. If I have any other repairs in the future I will definitely call on Cory.
Loved all the guys that were sent! Cory, Steve and another helper. They repaired a leaky waterline and also installed a pedestal sink for us. They cleaned up what we had attempted and did an amazing job! Will definitely call them again and will proudly recommend them to anyone else needing plumbing services!
Great service from dispatch to working with Tracy on site at our home. We will absolutely work with Pristine again!
Pristine is very responsive. Robert is the best. He is prompt, experienced, friendly, thorough and patient. He communicates with me efficiently while he works in our house and I couldn’t be home. He explains and answers my question patiently, and has done a great job for us. Highly recommend Robert and Pristine for anyone who has a plumbing need.
Ilai was very helpful and solved a very big problem with a hot water leak in the slab. A very nice guy, very capable. He gave us a bid and held to it though it was a complicated job. No surprises on the price. He was also very careful to do as little damage to the walls as possible since we had to reroute the lines…
Pristine is a company you can count on...knowledgeable, professional, honest. They do good work for a reasonable price. Outstanding customer service! Thank you, Rob!
Couldn't be happier!! Had a bad clog, Anthony came out right away and not only unclogged but used a camera and found that a part of the pipe was cracked and someone had added on pipe that was installed incorrectly.came back..on time again..and reinstalled pipe and fixed cracked pipe then did a jet turbo clean of the…
Has wide knowledge about nature of his job, explained well how pin holes are formed and what causes it. Very friendly and on time. Will definitely recommend.
Great service and always very professional technicians.
Once again, Pristine Plumbers to the rescue. I’m so happy that I discovered this company. My go to plumbers.
Gilbert, Eddie, and Elais came to help me with our water issues. I had a leak in the main and they replaced the pipes for me. I also had them flush out the water heater and install a system so I don’t have to keep flushing every year. Lastly, I had them perform a leak detection and they were able to find an issue…
Fast, professional service, work done right.
Jacob explained step-by-step how he would determine if any upstairs plumbing caused a leak onto our dining room ceiling. He tested the toilet and shower to see if it was the related pipes. He tested water on the upstairs floorboards. Sure enough, the leaking water wasn't from a pipe leak but a compromised water seal…
The entire experience with Pristine Plumbing was great. Wonderful communication via phone, text, and email when the appointment was confirmed and when the technician would arrive. Gilbert was excellent. He was very professional, friendly, and answered all questions. He clearly explained the issue and the repair…
Rey is supper professional and he cares about you and your home. Not only did a super clean and professional job on the repairing, he also taught you knowledge about your house. Within in this COVID time, Rey also did an awesome job on COVID protections, and he wipe out all the area where he touched. I appreciate…
They made it a great experience. They scheduled me the same day and came on time. Tracy was very friendly and professional. He answered all the questions I had with a great positive attitude. I will definitely use Pristine Plumbing again.
Courteous, fast, clean and does excellent work! Would highly recommend.
Rey was INCREDIBLE! I was referred to Pristine after my initial plumber was not available for a possible leak and for sure plumbing issue in my kitchen sink. Rey was my technician and he communicated exactly what he would be doing, followed all COVID protocols, was extremely respectful. We chatted about the issue at…
I have used this wonderful company in the past and today's experience was great too! Cory was on time, kind, super mindful and a pleasure to have here helping us. He was knowledgable and friendly and careful with our home. He answered all of my questions and spent time making sure the repair was perfect. We will…
Anthony provided superior service. I would definitely use pristine again and personally request for Anthony. He was kind, helpful and professional. HIGHLY RECOMMEND.
Water in my garage Friday morning, called for an appt when they opened and had a technician out before noon. Very professional, COVID safety measures in place, would highly recommend. In process of completing repairs - unfortunately a much larger job than just replacing a hot water heater. Slab leak but they have…
Jim gave me his card when he arrived and when he left I stuck it on my fridge as he will be the first person I call (or refer) when I need services again. From start to finish, the process couldn't have been easier. I was able to schedule an appointment by text. Before the appointment I received reminder…
Quick diagnosis, clean work practices, great communication!
I called Pristine Plumbing due to an emergency leak in my house. They had Cameron at my place in less than an hour. He was very kind, professional, and helped with the issue immediately. Honestly, I had called three plumbing companies before for other problems in the house but I have never had this level of customer service before. DEFINITELY RECOMMEND.
Eddie Nova was on time, professional, very knowledgeable about the situation. Extremely friendly and cleaned up the space afterwards. & transparent about the costs.
My service technician was Robert Parsons. He provided excellent service and was incredibly helpful walking me through the issues and resolving them. He went above and beyond to repair a leaking toilet and faucet. He was kind, courteous and incredibly patient with all of my questions and concerns. He identified a…
Pristine Plumbing made sure that all issues were resolved and that I was happy with the work They also got restoration specialists to come right away to fix the water damage and dry it out I would recommend them.
Rob was fantastic, he was very diligent and thorough during his inspection.
Great service. Steve was on time and advised exactly what we need to do.
Ilai was awesome! He got to my house early and knocked out everything super quick. He was clean with his work and left the house cleaner than when he got there. He didn’t try to oversell me on anything and was super honest with what was needed.
We needed a cracked pipe to be closed off immediately. Rey was able to come out as soon as possible, repair the pipe quickly, reassured me that I was able to ask any questions at any time, and even gave some recommendations on what to do next time an incident with a cracked pipe occurs again. We’ve used 3 different…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 141 | $54–$495 |
| Drain cleaning | 120 | $205–$478 |
| Plumbing pipe repair | 107 | $305–$1.1k |
| Toilet repair | 85 | $209–$607 |
| Faucet repair | 57 | $271–$659 |
| Faucet installation | 46 | $292–$786 |
| Water heater repair | 44 | $124–$567 |
| Water heater installation | 43 | $1.2k–$2.4k |
