How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%99+14Replies to reviews 7%41+2.9Craft & service penalty93−0.7Momentum penalty58−4.2Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREPristine Plumbing Inc
Garden Grove, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 1,933 Google reviews
Report card
Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Pristine Plumbing Inc for 8 kinds of job.
Pristine Plumbing Inc for toilet repair
Clear ✕All 85 Google reviews tagged “Toilet repair” · showing 60
Ryan Lee is a great technician! He came to our house to fix our leak issue. He was cordial and immediately helped to diagnose the problem. We really appreciate Ryan and his work and will recommend Pristine Plumbing to our friends.
Good service at Pristine plumbing. Called for an emergency plumbing issue and they fixed it and price was reasonable.
Very Overpriced
Greenwald has great service. They arrived quickly and took care of the problem fast. We have needed them several times over the past few years and experienced the same good service each time.
I had a terrible ceiling leak in the middle of the night. Called PP immediately as I’d used them in the past for my water heater. They scheduled a quick meeting and got everything sorted out. Dwain/Kevin and Danielle were a gem and got me a good deal for the fix and repairs. A very happy holiday to their team!
Very thorough and professional
Called the office & they sent Andrew to check the lines for a backup. He did an excellent job of getting the lines then showed me a before & after look in the lines. Thanks great job. Will definitely call again.
Can't say enough about the awesome customer service we received from Andres Martinez. Andres was professional, knowledgeable, efficient and to top it all a very nice guy. Thank you so much Andres and Pristine Plumbing.
Drew was on time and did a great fix it!!
Professional and on time!
We had a leak underneath the kitchen sink, in addition to a shower valve and a toilet that was running, we called Pristine and Dwain Bush came out to repair the issue's. He not only repaired the sink he also installed another needed pipe replacing the old one. These were completed quickly and there was no mess left…
Todd Daskalovn was the lead technician for replacement of multiple frozen shutoff values at our home. He explained the work to performed and listened to our concerns about other plumbing issues. He offered solutions for the other issues. The work scheduled for today was performed professionally and to our…
Pristine Plumbing is the BEST professional plumbing company I’ve ever dealt with!!! Everyone that works there is SUPER professional, helpful and kind !!! Starting with the ladies in the office ( Denise and Shayna ) The assistant plumbers Matthew, Gilbert and even the new young “ Plumber in training “ Jonathan!! But…
Anthony responded quickly and thoroughly. He not only made the immediate repair, he got us started on solving the bigger problem. They have been great every step of the way. We've found the plumber we will rely on from now on. This time Johnny responded to our call. He was conscientious, neat and thorough --…
Ben was very friendly and did an excellent installation of a new garbage disposal since mine had rusted out. He also gave me several options of which disposal to purchase from the least expensive to the most expensive. In addition, he told me what kinds of food I should not put down the disposal ( I was surprised)…
Fernando and Francisco were great. Fixed 2 slab leaks. Professional, knowledgable, very helpful and on time. My best plumbing experience so far. Highly recommended.
Alex and Jonathan took good care of us! We had a blockage in our upstairs toilet and initially only called for that. Alex came at the beginning of the three hour window. We told him our toilets were 23 years old and we had blockages and low flow. He recommended replacing the toilet eventually after clearing the…
Johnny to the rescue! If you run into any plumbing problems, Johnny is the man. He is fair, honest, and kind. My husband and I were very happy with the service we received from Pristine Plumbing and will be reaching back out to them for any future needs!
Eddy fixed my toilet. He inspected the flange, (it was still serviceable), changed the anchor bolts, put a new wax seal and secured the toilet. He took before and after photos and explained the process. Eddy was friendly and answered all my questions. Good job.
RB is the MAN! He literally saved us from near complete disaster when we were having an office party and all 5 of our toilets were about to overflow! Not all heroes wear capes! A++++++++++++
I can't recommend this company or my plumber Xavier Carter more. They (he) are the best. Prompt, courteous, knowledgeable, and cost-effective.
Tyler knows his plumbing and is very ethical. When I first got the initial estimate, I was a little taken a back but moved forward because there was something about Tyler I trusted. By the end of the job, the total invoice was cut by 30%. Tyler went above and beyond to salvage what could be saved and replaced only…
My appointment was scheduled for 12-2PM. The technician, Tracy arrived at 3:45. I was notified of him being late and offered the opportunity to reschedule but I did not want to set aside another day. Tracy was great! I had been quoted a price for the repair but Tracy stated the price quoted was only a service fee,…
Amazing job! Very quick to respond and got a plumber out before the estimated time! Jacob was phenomenal and friendly, will definitely call them every time I need a job done 👍🏾
Excellent customer service, knowledge, and provided several options. Took care of the issue same day and had all necessary equipment needed. Would highly recommend!
Same day service. Very professional. adding them to my contacts list!
Cameron did a great job.
Pristine was highly professional from the very beginning, notifying me of their arrival and sending confirmation emails. Ruben was very courteous and highly knowledgeable. He and his associate Jonathan were very respectful, wearing their masks and taking off their shoe covers every time they left and replacing them…
Parker and Brody were great! They were super helpful and laid out all my options! Thank you both so much!
Jacob Lezama is personable, efficient, communicative, and when it turned out that my toilet needed only an adjustment, he fixed it, checked it, and did not charge me. I always call Pristine Plumbing!
We had a difficult situation and our technician, Mario, was very informative about what needed to be done. He made sure things were done correctly and that we were pleased when he left. Thank you, Mario. I would highly recommend this company.
Ilai saved the day! On a Sunday, late afternoon he helped our family of 5(the day before school started) with a clogged main pipe. He stayed late, was very reassuring and professional. Thank you for the great service and peace of mind Ilai!
Excellent Service, I have used these them 3 times and every time the technicians are the most professional and knowledgeable I have ever experienced. Best Service out there.
Eddie was on time and very professional! He was efficient and worked within my time frame!
The communication with Pristine Plumbing was excellent. They keep me informed of their arrival time via text. Joe was an excellent technician and was able to repair my toilet and my faucet very quickly. He was very pleasant and had excellent customer service. I would definitely use them again.
Tracy was very receptive and passionate about his job. Kept me in the loop the entire process and even went above and beyond and checked out additional concerns I had had. Tracy did his job quickly and even went further to explain why I had the issue at hand and how to prevent it. Tracy is a great plumber and really knows what he’s talking about.
Jim from pristine plumbing is awesome! He has helped me several times at my home over the years with different plumbing issues. Each issue had its own separate complicated issue that Jim worked hard to resolve to keep my plumbing going and was absolutely fairly priced. I highly recommend Jim from pristine plumbing…
Great service and always very professional technicians.
Pristine Plumbing always gets the job done. Eddie was so knowledgeable and im so glad we called them again.. 100% recommended!!
Gilbert, Eddie, and Elais came to help me with our water issues. I had a leak in the main and they replaced the pipes for me. I also had them flush out the water heater and install a system so I don’t have to keep flushing every year. Lastly, I had them perform a leak detection and they were able to find an issue…
Outstanding service, great communication and very professional. Highly recommend!
Excellent customer service on all levels, from Denise in the office scheduling the perfect time, to Jim delivering an on-time and thorough service of both our toilets. We could not be happier. If you choose Pristine Plumbing, you will not be disappointed. Top notch all the way!
Pristine is my new plumber! They handled a toilet emergency at my Mom’s home in a matter of minutes from when I called them. Cameron was wonderful and so professional!
Was experiencing late night pinging in the pipes. Discovered we were suffering from extreme high water pressure. A pipe or slab leak was in my near future. Robert came out and installed a new pressure valve, shut off value, hot water heater expansion tank and all new copper piping outside the house. Disaster…
My service technician was Robert Parsons. He provided excellent service and was incredibly helpful walking me through the issues and resolving them. He went above and beyond to repair a leaking toilet and faucet. He was kind, courteous and incredibly patient with all of my questions and concerns. He identified a…
Had a upstairs toilet leaking to downstairs bedroom ceiling. Rob and Pristine plumbing very responsive and professional. Knowledgeable and great at explaining the problem and the repair.
Excellent service, knowledgeable and great customer service Explained everything very well
Eli and his colleague were exceptional! They were not only professional and clean but completed the work in no time. I would recommend them to anyone that needs their services!! Thank YOU so much!! You are a real asset to Pristine Plumbing and they are lucky to have you as part of their team!!!
Pristine Plumbing is very efficient and responsive! The technician assigned to me was Ilai Eteaki, and I was very happy with his work and so was the tenant. We will definitely recommend Pristine Plumbing, make sure to ask for Ilai as your technician! Highly recommend!!!
Pristine plumbing was a great experience, very professional, our technican was courteous and informative, also very reasonable. Thanks Pristine
Jim Foley was great; he was efficient and fixed the issue satisfactorily.
They were extremely professional and fixed 2 of my toilets. I am very happy.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 141 | $54–$495 |
| Drain cleaning | 120 | $205–$478 |
| Plumbing pipe repair | 107 | $305–$1.1k |
| Toilet repair | 85 | $209–$607 |
| Faucet repair | 57 | $271–$659 |
| Faucet installation | 46 | $292–$786 |
| Water heater repair | 44 | $124–$567 |
| Water heater installation | 43 | $1.2k–$2.4k |
