Medical spa · Lexington-Fayette, KY · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%19+1.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#117 of 161 medical spasiPosition by Experts Score among all companies we track in this category. · better than 28%
5.0★★★★★823 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Privé MedSpa five stars based on 823 reviews, highlighting consistent praise for the facility's aesthetic appeal and staff professionalism. Customers frequently commend the team for providing clear explanations, personalized treatment plans, and efficient service without aggressive upselling. However, lower-rated feedback identifies recurring issues with billing errors, unexplained price increases, and perceived product authenticity, while some patrons also note discomfort regarding mandatory tipping practices during medical procedures.
Google rating: 5.0 out of 5 from 823 reviews (98% five-star).
Reviews on this page: 823 Google reviews (408 with written comments, 3 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: October 28, 2026.
Service: Medical Spa serving Lexington-Fayette, Kentucky.
Data from Google, last updated November 6, 2026.
Score profile vs other medical spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Privé MedSpaMedical Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Privé MedSpa: 95/100 on this factor. Category median: 96.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Privé MedSpa: 91/100 on this factor. Category median: 94.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Privé MedSpa: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Privé MedSpa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Privé MedSpa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Privé MedSpa: 19/100 on this factor. Category median: 74.F
19
Bar = this company · dark tick = category median.
Star ratings
823 Google reviews we collected
5.0of 5
5 stars80998%
4 stars51%
3 stars20%
2 stars10%
1 star61%
Praise vs complaints
Phrases our text analysis found in 408 written reviews
97%praise
Praise42897%
Complaints123%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price2321%
Reasonable7972%
Overpriced11%
Not sure66%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19945%
Quality & results10323%
Would recommend5813%
Communication338%
Honesty & trust205%
Speed & response153%
Price & value123%
What customers talk about
We read 408 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone there could not be nicer but still professional.”
“She is absolutely the most talented, kind and attention to detail injector there is.”
“This is NOT the first time I have heard of terrible customer service and poor treatment from Becky or Brandice and i hate that it took me experiencing…”
“Everyone is so nice and they all do an amazing job, will definitely recommend to my friends/family.”
“They take the time to explain everything to you and are so skilled and knowledgable!”
“Brandice is not only the best injector I’ve seen(and I’ve spent quite a bit of time in Beverly Hills/LA), but she genuinely cares about her patients.”
“And who knows what other shady things they're doing if they're selling counterfeit products.”
“I am thankful for the efficient work done by assistants and nurse.”
“I always get wonderful results, the prices are reasonable compared to other spas, and the atmosphere contributes to the total experience.”
“they try to overcharge.”
People customers mention
Prive77 reviews
Botox18 reviews
Rachel18 reviews
Ashley8 reviews
Meredith6 reviews
Brandice6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Privé MedSpa for 8 kinds of job. Pick one to see what they paid and said.
SStephanie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I’ve been going to Prive for years. I’ve never not been meet with a smile. Everyone there could not be nicer but still professional.
Great priceHydraFacialChemical peelsBOTOX treatments
PPamela6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very nice spa. Kenzie is professional, she provided detailex explanation of the procedure process and made it seamless and enjoyable. I'll be a return customer for sure!!
Reasonable priceBOTOX treatments
AAbigail1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Brandice provides such a personalized, thoughtful experience and has the most wonderful bedside manner. I truly appreciate her knowledge, expertise, and the care she puts into creating treatment plans tailored to my needs. I always feel comfortable, confident, and well cared for in her hands. I couldn’t recommend her more!
BOTOX treatments
LLilly5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Brandice and the entire staff of Privé are truly exceptional! I could not recommend them more. They take the time to explain everything to you and are so skilled and knowledgable! If you're looking for somewhere in or around Lexington to receive the services that they offer, you should absolutely book with Privé.
BOTOX treatments
BBeckyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Every time I see Lauren I feel relaxed and like my skin is soft and smooth! It is something I look forward to!
Reasonable priceDermaplaning
LLaura9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Entire experience was amazing! The medspa is absolutely gorgeous!! The front desk, sweet girls who roomed me and checked me out AND lynssey were all so sweet and amazing!! I will be back!
I’ve been going to Prive for years. I’ve never not been meet with a smile. Everyone there could not be nicer but still professional.
Price assessment: Great price
Services: HydraFacial, Chemical peels, BOTOX treatments
Response from the owner · 2 years ago
We're so grateful for your loyalty and kind words, Stephanie! It's always a pleasure to welcome you with a smile and provide professional service. Thank you for being a valued customer!
T
Taylora Schlosser1 reviewiTotal number of Google reviews Taylora has written across all businesses on Google Maps, not just this one.
Very nice spa. Kenzie is professional, she provided detailex explanation of the procedure process and made it seamless and enjoyable. I'll be a return customer for sure!!
Price assessment: Reasonable price
Services: BOTOX treatments
Response from the owner · a week ago
Thank you, Pamela! We're glad you had a great experience at our spa and that Kenzie made your visit enjoyable. We look forward to seeing you again soon!
L
LaJuan Sweasy7 reviewsiTotal number of Google reviews LaJuan has written across all businesses on Google Maps, not just this one.
Brandice provides such a personalized, thoughtful experience and has the most wonderful bedside manner. I truly appreciate her knowledge, expertise, and the care she puts into creating treatment plans tailored to my needs. I always feel comfortable, confident, and well cared for in her hands. I couldn’t recommend her more!
Services: BOTOX treatments
Response from the owner · 2 weeks ago
Thank you, Abigail! We're so glad to hear about your positive experience with Brandice. Your comfort and confidence are our top priorities, and we truly appreciate your recommendation!
L
Leigh Ann McLaughlin3 reviewsiTotal number of Google reviews Leigh has written across all businesses on Google Maps, not just this one.
Brandice and the entire staff of Privé are truly exceptional! I could not recommend them more. They take the time to explain everything to you and are so skilled and knowledgable! If you're looking for somewhere in or around Lexington to receive the services that they offer, you should absolutely book with Privé.
Services: BOTOX treatments
Response from the owner · 4 weeks ago
Thank you, Lilly! We're so grateful for your kind words about Brandice and our staff. It's wonderful to hear that you found our team knowledgeable and attentive. We appreciate your recommendation and look forward to seeing you again at Privé!
B
Becky WillsLocal Guide · 16 reviewsiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
