Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts

Experts Reviews · Company report
Pro Comfort Control Water Filtration & Water Heaters logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Pro Comfort Control Water Filtration & Water Heaters

Watertown, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 40 water purification services · 5.0★ from 58 Google reviews

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Report card

Percentile vs other water purification services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro Comfort Control Water Filtration & Water Heaters is better than 98% of water purification services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro Comfort Control Water Filtration & Water Heaters is better than 97% of water purification services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro Comfort Control Water Filtration & Water Heaters is better than —% of water purification services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro Comfort Control Water Filtration & Water Heaters is better than 100% of water purification services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro Comfort Control Water Filtration & Water Heaters is better than 100% of water purification services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro Comfort Control Water Filtration & Water Heaters is better than —% of water purification services.–
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Reviews for your job

Customers hired Pro Comfort Control Water Filtration & Water Heaters for 3 kinds of job.

Pro Comfort Control Water Filtration & Water Heaters for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$3.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Water heater installation”

RyanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Called at 10am and had a new hot water heater installed by 5:30pm that day. Fantastic service Mike was the best. Highly recommended

Paid $2,000+Reasonable priceWater heater installation
Miguel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very professional, I’ve had them come over several times. They installed my tankless water heater and a whole house water filtration ( this one required rerunning the water main to a place where we had space to put the filter)

Customer photo from Miguel's reviewCustomer photo from Miguel's review
Reasonable priceWater heater installationService not listed
Nicole6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We have been working with ProComfort since the business began, and the service/customer support has not changed. They are knowledgeable and stand behind their product. Ryan’s work is impeccable and all the training he puts into his staff is clear. ProComfort is 100% the heating/cooling company to connect with!

Water heater installationWater tank installation
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Did a great job! So enjoyed my air conditioning last summer!

Paid $1,000+Reasonable priceWater heater installation
Barbara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The staff were a pleasure to work with and extremely helpful; and the mini-splits have signifcantly reduced my gas bill and my electric has gone up very little. I am totally satisfied and pleased.

Paid $1,000+Reasonable priceWater heater installation
Richard6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Professional competent service.

Paid $1,000+Reasonable priceWater heater installationService not listed
StewartLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Pro Comfort Control installed a Heat Pump & Water heater replacing 29 year old oil hot air furnace & oil fired hot water tank, helping us to get the $8500 rebate from Mass Save for converting from the two heating oil based furnace & hot water systems. IT TOOK Ryan McLaren, owner of Pro Comfort to show us how the…

Paid $1,000+Reasonable priceWater heater installation
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Sales person was a no nonsense tell it like it is kind of person. Very Credible

Paid $1,000+Great priceWater heater installation
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Quality work

Paid $1,000+Not sureWater heater installationWater tank installation
Jeffrey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Installed new gas boiler. Great service and all work completed in one day. I will use Pro Comfort for future plumbing projects.

Paid $1,000+Great priceWater heater installationService not listed
Monica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ryan was great to work with and Alexandra was the best- patient and always helpful. Would use this company again when needed

Paid $900–1,000Great priceWater heater installationService not listed
Leslie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Easy to work with and competitive prices!

Paid $1,000+Great priceWater heater installation
George8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excellent job installing 6 mini-splits and a new water heater. Very friendly and helpful at every step!

Paid $1,000+Great priceWater heater installationService not listed
EmilyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Josh was such an amazing salesperson to work with. He answered each and every question we had in a very patient and detailed manner. We appreciate him working with us to find the best boiler and water tank solution for our house! Jay and the installation crew were all amazing too and got the job done in just 2 days.…

Paid $1,000+Great priceWater heater installationWater heater repair
DanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

3rd job I have had Pro Comfort has done for me. Every job is done well. very consistent work and results. They take the extra care. I actually had another plumber in to do some work and even the plumber was shocked at the quality of the work. He commented on how clean and neat it their work was. I can 100%…

Water heater installation
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We’ve trusted Pro Comfort Control for 3 major improvement projects and they deliver consistently every time. Great technicians & quality work they stand behind.

Customer photo from David's review
Reasonable priceWater heater installationService not listed
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

So far so great! We used to use another company, but it’s been night and day since we switched. ProComfort Control has been fantastic

Reasonable priceWater heater installationService not listed
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $1,000+Great priceWater heater installation
Madeline1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $1,000+Great priceWater heater installation

Price

$1.6k+237% vs typical water purification services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 64%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation19$1.2k–$3.2k
Sump pump installation2—
Water tank installation2—

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