Pro Comfort Control Water Filtration & Water Heaters
Plumber · Watertown, MA · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 40 water purification servicesiPosition by Experts Score among all companies we track in this category. · better than 85%
5.0★★★★★58 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$1.6ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Pro Comfort Control Water Filtration & Water Heaters at a glance
Customers report that the company handles heat pump, water heater, and filtration installations with punctuality and thorough post-installation training. Reviews highlight clear communication, honest pricing, and assistance with Mass Save rebates. While most feedback is positive, one customer noted the cost was slightly higher than other estimates. The owner responds to all reviews, and clients frequently mention the team's professionalism and clean work sites.
Google rating: 5.0 out of 5 from 58 reviews (98% five-star).
Reviews on this page: 58 Google reviews (47 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 17, 2026.
Service: Water Purification Service serving Watertown, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other water purification services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyWater Purification Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro Comfort Control Water Filtration & Water Heaters: 98/100 on this factor. Category median: 88.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro Comfort Control Water Filtration & Water Heaters: 97/100 on this factor. Category median: 86.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 85.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro Comfort Control Water Filtration & Water Heaters: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro Comfort Control Water Filtration & Water Heaters: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 71.–
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Bar = this company · dark tick = category median.
Star ratings
58 Google reviews we collected
5.0of 5
5 stars5798%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
99%praise
Praise7599%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1433%
Reasonable2764%
Overpriced00%
Not sure12%
$1.6k+237% vs typical water purification services
Middle half of what 36 customers paid ($1.2k–$2.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2330%
Quality & results1722%
Would recommend1114%
Speed & response79%
Communication79%
Price & value68%
Honesty & trust57%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone on the team was professional and courteous, and it was clear that they work very well together.”
“They were extremely conscientious and did fantastic work.”
“We would highly recommend Pro Comfort Control to anyone needing HVAC service!”
“The next day the owner of the company came out, diagnosed the problem, and offered to service or replace the furnace.”
“They answered all of my questions and clearly explained what they were doing and why.”
“They installed a new heating/cooling system and although they charged a little more than other companies I got quotes from, it was absolutely worth it.”
“He was honest, thorough, and genuinely invested in finding what I needed to keep my home comfortable.”
People customers mention
Save3 reviews
Ryan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pro Comfort Control Water Filtration & Water Heaters for 3 kinds of job. Pick one to see what they paid and said.
Ilana1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Pro Comfort was a pleasure to work with from start to finish. They installed a new heating/cooling system and although they charged a little more than other companies I got quotes from, it was absolutely worth it. They were extremely conscientious and did fantastic work.
Paid $2,000+Reasonable priceService not listed
RyanLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Called at 10am and had a new hot water heater installed by 5:30pm that day. Fantastic service Mike was the best. Highly recommended
Ken3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
They identified a fantastic solution to my situation when they noticed I have solar on my home, and recommended a heat pump along with a high efficiency gas furnace. Installation went extremely smoothly. Very happy with my new system and the company in general.
Paid $1,000+Reasonable priceService not listed
Kevin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
They did a great job, paying attention to every detail and were clean and neat leaving nothing behind.
Paid $1,000+Reasonable priceService not listed
Jignesh4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We used Pro Comfort Control to install new heat pumps, and they also service them for us. I can’t speak more highly of Ryan, Alex, and the team. They are professional and friendly, with impeccable communication and support. I highly recommend them.
Paid $1,000+Reasonable priceService not listed
Hari3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★
Heat Pump Installation- was very satisfied with the job they did in installing a new Heat Pump for the basement.
Pro Comfort was a pleasure to work with from start to finish. They installed a new heating/cooling system and although they charged a little more than other companies I got quotes from, it was absolutely worth it. They were extremely conscientious and did fantastic work.
Price assessment: Reasonable price
Price: $2,000+
Services: Service not listed
Response from the owner · a month ago
Ilana, thank you for taking the time to share your experience. We appreciate you choosing us and for highlighting our careful workmanship and attention to detail. It means a lot that the installation was worth the extra cost, and we hope to assist you again in the future.
Ryan DavisLocal Guide · 18 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Called at 10am and had a new hot water heater installed by 5:30pm that day. Fantastic service Mike was the best. Highly recommended
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · a month ago
Ryan, thank you for the fantastic review! We're so glad Mike and our crew could get your new hot water heater installed the same day. We'll be sure to pass your praise along to Mike. We appreciate the recommendation and are here whenever you need us.
Elizabeth Mauro7 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
I have nothing but positive things to say about Pro Comfort! Everyone on the team was professional and courteous, and it was clear that they work very well together.
My good experience started with Josh in sales. He was honest, thorough, and genuinely invested in finding what I needed to keep my home comfortable. He also helped me take advantage of Mass Save offerings that made the project financially possible while providing me with a system that has made my older home much more comfortable.
Nicole, the secretary, was also extremely helpful with all of the paperwork, including helping me complete the paperwork for the manufacturer warranties.
I was especially impressed by how involved the owner, Ryan, was. He participated in the walkthrough and worked with Josh to make sure they understood exactly what was needed for my installation.
The installation crew—Cooper, Thad, and Alex—were professional, clean, respectful, and hardworking. They answered all of my questions and clearly explained what they were doing and why.
I highly recommend Pro Comfort! From the sales process to the installation, everyone I worked with was knowledgeable, helpful, and committed to doing a great job. I couldn't be happier with my experience.
Response from the owner · 2 months ago
Thank you so much, Elizabeth, for the wonderful review and recommendation. We’re thrilled Josh, Nicole, Ryan, Cooper, Thad, and Alex provided professional, knowledgeable service and helped you take advantage of Mass Save and the manufacturer warranties. It’s great to hear your older home is now much more comfortable and that the entire process exceeded your expectations. Please reach out anytime if you need anything further.
Miguel Goncalves4 reviewsiTotal number of Google reviews Miguel has written across all businesses on Google Maps, not just this one.
Very professional, I’ve had them come over several times. They installed my tankless water heater and a whole house water filtration ( this one required rerunning the water main to a place where we had space to put the filter)
Price assessment: Reasonable price
Services: Water heater installation, Service not listed
Response from the owner · 5 months ago
Thanks so much for the kind words, Miguel. We’re glad the tankless water heater and whole-house filtration system are working well, and we appreciate you trusting us with the rerouting of the water main. It’s been a pleasure working with you on multiple projects. If you need anything else, please don’t hesitate to reach out.
Yvonne Chern3 reviewsiTotal number of Google reviews Yvonne has written across all businesses on Google Maps, not just this one.
Pro Comfort did a great job helping us decide where to place the indoor and outdoor units. The installation went smoothly. They also took the time to show how the pump operated and how they should be maintained. AND they were cheaper than other estimates we had. I am completely satisfied!
Response from the owner · 5 months ago
Thank you, Jocelyn, for the wonderful 5-star review and for choosing Pro Comfort. We're glad we could assist with unit placement and that the installation went smoothly. It's great to hear that the pump demonstration and maintenance guidance were helpful, and that our estimate was competitive. If you need anything else or have questions down the road, don't hesitate to get in touch with us. We're always happy to help.
Nicole Lewis6 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
We have been working with ProComfort since the business began, and the service/customer support has not changed. They are knowledgeable and stand behind their product. Ryan’s work is impeccable and all the training he puts into his staff is clear. ProComfort is 100% the heating/cooling company to connect with!
Services: Water heater installation, Water tank installation
Response from the owner · 5 months ago
Thank you, Nicole, for your continued support and for this wonderful feedback. We’re proud that Ryan and the team consistently provide knowledgeable, dependable service and that our training is evident. We stand behind our products and truly appreciate your trust in ProComfort since the beginning. We’re always here whenever you need us.
Ken Spector3 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
They identified a fantastic solution to my situation when they noticed I have solar on my home, and recommended a heat pump along with a high efficiency gas furnace. Installation went extremely smoothly. Very happy with my new system and the company in general.
Price assessment: Reasonable price
Price: $1,000+
Services: Service not listed
Response from the owner · 5 months ago
Ken, thank you for the wonderful review and for letting us tailor a solution that worked with your solar setup. We're glad the heat pump and high-efficiency gas furnace recommendation fit your needs and that the installation went smoothly. We appreciate your trust in our team and are pleased you’re happy with your new system. Please feel free to reach out anytime for maintenance or questions.
Kevin Rooney1 reviewiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
They did a great job, paying attention to every detail and were clean and neat leaving nothing behind.
Price assessment: Reasonable price
Price: $1,000+
Services: Service not listed
Response from the owner · 5 months ago
Kevin, thank you for the great review. We're glad our attention to detail and thorough cleanup met your expectations. We appreciate your trust and look forward to helping you again.
Jacquelyn Weiss10 reviewsiTotal number of Google reviews Jacquelyn has written across all businesses on Google Maps, not just this one.
I had heat pumps installed by this company. They analyzed my needs far better than other companies and as a result the system was optimized. Their installation and maintenance work is excellent. I continue to use them for routine service as well. Strongly recommend them!!!!
Today i had Air purifiers installed and the work went well.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 6 months ago
Thank you, Jacquelyn, for the wonderful five-star review and strong recommendation. We're glad our needs analysis and installation optimized your heat pump system and that our installation and maintenance continue to meet your expectations. We appreciate your trust and look forward to providing routine service whenever you need it.
