ANT EXTERMINATORS · AURORA, IL
ProActive Pest Management logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%16+5.6Reliability 15%16+2.4Craft & service 20%65+13Value 10%63+6.3Momentum 8%1+0.1Track record 7%64+4.5Accountability 5%9+0.5Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORE

ProActive Pest Management

Better than 10% of ant exterminators · #36 of 40

4.9★772 Google reviewsGoogle star rating as shown on Google Maps.
1.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yrs (avg 1.1%)Share of reviews from the last 24 months that gave 1 or 2 stars.
21%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

ProActive Pest Management for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$61–$119
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 35

All 20 Google reviews tagged “Bug & insect extermination”

★★★★★ Trii-Trii · Edited a year ago

Brian was my first and favorite technician from ProActive Pest. Always friendly, knowledgeable, and thorough. It’s great when he comes by, he always goes above and beyond.

Hornet & wasp exterminationSpider exterminationGeneral pest inspection+ Quality+ Professionalism+ Value
★★★★★ Karen · Edited a year ago

Proactive is responsive, dependable, and effective! Technicians are nice, considerate, caring and thoughtful. Customer Service is top notch. Great value too.

Hornet & wasp exterminationMosquito exterminationBug & insect extermination
★★★★★ Gloria · Edited a year ago

Great service. The technician was very knowledgeable and did a good job explaining what he was doing.

Spider exterminationGeneral pest inspectionBug & insect extermination
★★★★★ David · Edited a year ago

The young man was polite and friendly. I enjoyed meeting him. His professional work was a bonus. Thanks

Hornet & wasp exterminationSpider exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Cindy · Edited a year ago

Very pleased with Proactive Pest Management services. I have been using them for six years now. What started as a mouse and ant issue in 2017 was resolved very quickly, and has never returned. I continued to use them for basic pest control because I hate bugs. Eventually, I added on the mosquito service which has…

Rodent exterminationGeneral pest inspectionMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Jo · Edited a year ago

I have used ProActive for approximately 10 years. Very accommodating when it comes to scheduling. Highly professional. Clearly identifies the process they are using to resolve the concern. They are very efficient and uses the appropriate process based on the location and the problem. Excellent service.

Spider exterminationGeneral pest inspectionBug & insect extermination
★★★★★ Natalie · Edited 2 years ago

Derrick was great! Very friendly, informative, and did a great job spraying the outside of our home. You can tell that he really cares about his job & making sure it’s done correctly.

Spider exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Sadhika · 3 years ago

David Orr was the technician that came to our home. The service was so great! He tackled all of our current problem areas and even did some spraying around the basement because I mentioned I was scared of spiders. He was extremely knowledgeable and mentioned that he loves to read about all things pest control…

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Mike · Edited 3 years ago

It would have helped if he called us before he came. The regular guy always did that. So he never came into the house and I needed the mouse traps in the basement checked. He , I guess sprayed the outside.

Bug & insect exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Joel · 3 years ago

The technician Angel Guevara was great. Very professional, took my concerns serious and made sure he addressed our problem areas appropriately.

Bug & insect exterminationGeneral pest inspection
★★★★★ Sathya · Edited 3 years ago

Great service by ProActive Pest. Excellent customer support by Kevin August

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ C · 3 years ago

Robert was professional, courteous and mindful of tracking anything into our house. I highly recommend the company and I highly recommend Robert.

Bug & insect extermination+ Punctuality+ Professionalism
★★★★★ Emily · 3 years ago

I have 5 kids, so an ant problem was a huge a problem. I tried managing them myself, but I wasn't getting to the root of the problem. Daniel was very knowledgeable and knew exactly how to exterminate all of them. If you have any pests, Daniel is your guy!

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Keith · 4 years ago

Absolutely the best customer service! When you need anything, they are right out. Could not recommend them more.

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★ Jennifer · 4 years ago

Quarterly service had been effective. My tech is always kind and polite. I appreciate the door knock/bell ring before beginning service.

Bug & insect extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Angelia · 4 years ago

I called this morning and spoke with Kathy and she was extremely helpful-really knowledgeable about the services offered and rodent issues. Daniel and Sergio came to service my house and they were both extremely nice and professional. I am so glad I was referred to this company!!

Bug & insect exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Arpit · 3 years ago

Rating only, no written review.

Bug & insect extermination+ Punctuality+ Quality+ Professionalism
★★★★★ Sreekanth · 3 years ago

Rating only, no written review.

Ant exterminationBug & insect exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Larry · 4 years ago

Rating only, no written review.

Ant exterminationBug & insect exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Brandon · 4 years ago

Rating only, no written review.

Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality

vs category

Blue = ProActive, grey = ant exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02023-Q1: 5.00★ (2 reviews)2023-Q2: 5.00★ (11 reviews)2023-Q3: 5.00★ (24 reviews)2023-Q4: 4.94★ (18 reviews)2024-Q1: 5.00★ (19 reviews)2024-Q2: 5.00★ (10 reviews)2024-Q3: 4.94★ (127 reviews)2024-Q4: 4.96★ (120 reviews)2025-Q1: 4.99★ (82 reviews)2025-Q3: 1.00★ (1 reviews)2026-Q2: 1.00★ (1 reviews)2026-Q3: 1.00★ (1 reviews)2023-Q12024-Q12025-Q12026-Q12026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%16+5.6Reliability 15%16+2.4Craft & service 20%65+13Value 10%63+6.3Momentum 8%1+0.1Track record 7%64+4.5Accountability 5%9+0.5Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
16
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
16
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
65
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
63
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
1
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
64
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
9

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+153 / −2
Professionalism
+189 / −1
Responsiveness
+161 / −0
Punctuality
+164 / −0
Value
+100 / −2

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