ANT EXTERMINATORS · AURORA, IL
ProActive Pest Management logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%16+5.6Reliability 15%16+2.4Craft & service 20%65+13Value 10%63+6.3Momentum 8%1+0.1Track record 7%64+4.5Accountability 5%9+0.5Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORE

ProActive Pest Management

Better than 10% of ant exterminators · #36 of 40

4.9★772 Google reviewsGoogle star rating as shown on Google Maps.
1.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yrs (avg 1.1%)Share of reviews from the last 24 months that gave 1 or 2 stars.
21%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

ProActive Pest Management for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$116
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 38

All 53 Google reviews tagged “General pest inspection” · showing 20

★★★★★ Trii-Trii · Edited a year ago

Brian was my first and favorite technician from ProActive Pest. Always friendly, knowledgeable, and thorough. It’s great when he comes by, he always goes above and beyond.

Hornet & wasp exterminationSpider exterminationGeneral pest inspection+ Quality+ Professionalism+ Value
★★★★★ Di · Edited a year ago

We get quarterly service and have for several years.

General pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Michelle · Edited a year ago

Joe was very knowledgeable and helpful and provided professional service.

Hornet & wasp exterminationSpider exterminationGeneral pest inspection+ Responsiveness+ Professionalism
★★★★★ A · Edited a year ago

Polite, respectful of property, thorough.

General pest inspection
★★★★★ Gloria · Edited a year ago

Great service. The technician was very knowledgeable and did a good job explaining what he was doing.

Spider exterminationGeneral pest inspectionBug & insect extermination
★★★★★ Robert · Edited a year ago

Very detailed! I’ve had all the companies before (Orkin, Terminix, Aptive)...these guys are local so the customer service is so much better!

General pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ John · Edited a year ago

Everything was performed in a timely and professional manner. The service personnel are always courteous and always answer ever question throughly.

General pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Tim · Edited a year ago

Brian is an exceptional technician. He is very knowledgeable, professional and pleasant to work with. He is a big part of our high level of satisfaction using ProActive Pest Management. They have done a great job in the 5+ years we have used them. Thank you Brian!!

General pest inspection+ Punctuality
★★★★★ Susan · Edited a year ago

Raymond was excellent! Very receptive to my questions and concerns. His service was thorough and neat. Thank you!

Home inspectionRodent exterminationGeneral pest inspection+ Responsiveness+ Punctuality
★★★★★ Cindy · Edited a year ago

Very pleased with Proactive Pest Management services. I have been using them for six years now. What started as a mouse and ant issue in 2017 was resolved very quickly, and has never returned. I continued to use them for basic pest control because I hate bugs. Eventually, I added on the mosquito service which has…

Rodent exterminationGeneral pest inspectionMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Jo · Edited a year ago

I have used ProActive for approximately 10 years. Very accommodating when it comes to scheduling. Highly professional. Clearly identifies the process they are using to resolve the concern. They are very efficient and uses the appropriate process based on the location and the problem. Excellent service.

Spider exterminationGeneral pest inspectionBug & insect extermination
★★★★★ Beth · Edited 2 years ago

WE HAVE BEEN USING PRO ACTIVE FOR A COUPLE OF YEARS THE SERVICE PROVIDERS ARE ALWAYS PROFESSIONAL AND WELL TRAINED.

Spider exterminationGeneral pest inspection+ Professionalism
★★★★★ Peggy · Edited 2 years ago

Today I had Luis Perez. He was a true gentleman. I was very pleased with his work. He had Justin shadowing. He was also very nice.

Spider exterminationGeneral pest inspectionMosquito extermination
★★★★★ don · Edited 2 years ago

Luis was our pest tech from ProActive Pest Management. Friendly, explained the plan for today. Move a treat bowl we place outside for our four legged friends until he was finished. Sometimes it’s the little things that mean alot. Thanks Luis

General pest inspection
★★★★★ Robyn · Edited 2 years ago

Mark Bradley did a great job today. This was a 10 day follow up on previous treatment. He was professional, explained what he was doing and answered all my questions. Thanks, Mark and keep up the great work!

General pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Carol · Edited 3 years ago

Tyler was very good. He answered all my questions and took the time to explain everything to me. He was very professional and was not rushed. Would certainly ask for him to come help us again.

Ant exterminationBee exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Alicia · Edited 3 years ago

Really appreciated the follow up service and treatment for our bee situation. Very professional and addressed my concerns

Bee exterminationHornet & wasp exterminationGeneral pest inspection+ Quality+ Value
★★★★★ Gerald · 3 years ago

The gentleman was very polite and did a great job.

Mosquito exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Sadhika · 3 years ago

David Orr was the technician that came to our home. The service was so great! He tackled all of our current problem areas and even did some spraying around the basement because I mentioned I was scared of spiders. He was extremely knowledgeable and mentioned that he loves to read about all things pest control…

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Ji · 3 years ago

Good customer service!

General pest inspection+ Responsiveness+ Punctuality+ Quality

Show more general pest inspection reviews (33 more) →

vs category

Blue = ProActive, grey = ant exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02023-Q1: 5.00★ (2 reviews)2023-Q2: 5.00★ (11 reviews)2023-Q3: 5.00★ (24 reviews)2023-Q4: 4.94★ (18 reviews)2024-Q1: 5.00★ (19 reviews)2024-Q2: 5.00★ (10 reviews)2024-Q3: 4.94★ (127 reviews)2024-Q4: 4.96★ (120 reviews)2025-Q1: 4.99★ (82 reviews)2025-Q3: 1.00★ (1 reviews)2026-Q2: 1.00★ (1 reviews)2026-Q3: 1.00★ (1 reviews)2023-Q12024-Q12025-Q12026-Q12026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%16+5.6Reliability 15%16+2.4Craft & service 20%65+13Value 10%63+6.3Momentum 8%1+0.1Track record 7%64+4.5Accountability 5%9+0.5Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
16
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
16
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
65
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
63
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
1
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
64
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
9

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+153 / −2
Professionalism
+189 / −1
Responsiveness
+161 / −0
Punctuality
+164 / −0
Value
+100 / −2

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