Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Procare Carpet & Upholstery Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Procare Carpet & Upholstery Cleaning

Taunton, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 23 upholstery repair services · 5.0★ from 117 Google reviews

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Report card

Percentile vs other upholstery repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Procare Carpet & Upholstery Cleaning is better than 99% of upholstery repair services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Procare Carpet & Upholstery Cleaning is better than 97% of upholstery repair services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Procare Carpet & Upholstery Cleaning is better than 98% of upholstery repair services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Procare Carpet & Upholstery Cleaning is better than 100% of upholstery repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Procare Carpet & Upholstery Cleaning is better than 100% of upholstery repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Procare Carpet & Upholstery Cleaning is better than —% of upholstery repair services.–
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Reviews for your job

Customers hired Procare Carpet & Upholstery Cleaning for 5 kinds of job.

Procare Carpet & Upholstery Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4

All 15 Google reviews tagged “Pet stain & odor removal”

Amanda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dave is phenomenal! I have a sectional that was covered with milk and juice stains from the kids, not to mention the dog smell from my 150 lb dog turning part of the sectional into her bed. I never dreamed my couch would look and smell this good! Not to mention how good my bedrooms and area rugs came out. Cannot…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Marietta5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dave was wonderful to work with and extremely professional. Arrived on time and his prices are great. My rugs look brand new!! I would highly recommend him!!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Debralee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I reached out to my community via Facebook asking for recommendations to have my living room sectional cleaned. Immediately Dave with ProCare was recommended. I contacted him and he responded just a few short hours later with a price and we set up a date for cleaning. He was on time, extremely professional,…

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Karen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dave was fantastic! Very responsive and communication was great! His work is outstanding. He made my carpets look incredible for being 10 years old and very stained. I highly recommend him.

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Machelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dave showed up on time and provided excellent professional service. My kitchen floor was added to the request and the kitchen floor I can eat off of now! The grout was black and it’s now grey. The stains in the bedroom came out and my back hallway was filthy! Not anymore! I would highly recommend his services to anyone!!!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Davide3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

David did a fantastic job getting pet stains (including cat urine) out of our cream colored sectional. I had attempted to clean it and just made the stains worse. He was on time, courteous and professional. I am a happy customer that it now is looking great again.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Rhonda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I cant say enough good things about Procare. Dave delivered with everything he quoted. Dave is also a perfectionist for sure. Great addition to detail. Thank you Dave!!!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kristine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have nothing but positive things to share about my experience working with Procare & Dave. Dave was quick to respond and schedule plus was very knowledgeable from the beginning on what could be cleaned and what could not be. He showed up on time- was very professional and cleaned my rugs and furniture pieces…

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning
JesLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional, very reasonable, very friendly! Amazing job cleaning my 3 couches! New repeat customer! Thank you.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
KellyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Fantastic service. Dave was on time and worked very thoroughly to clean my sectional couch. Amazing, quality service for very reasonable price.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Layla6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Tiffany4 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
stacey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Eric6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pet stain & odor removal15—
Upholstery cleaning12$214–$327
General carpet cleaning11—
Area rug cleaning6—
Carpet steam cleaning5$176–$315

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