Experts Reviews · Company report
ProCraft Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%97+6.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

ProCraft Pest Control

Pomona, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 110 bed bug exterminators · 4.9★ from 317 Google reviews

Report card

Percentile vs other bed bug exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ProCraft Pest Control is better than 97% of bed bug exterminators.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ProCraft Pest Control is better than 95% of bed bug exterminators.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ProCraft Pest Control is better than 100% of bed bug exterminators.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ProCraft Pest Control is better than 100% of bed bug exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ProCraft Pest Control is better than 100% of bed bug exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ProCraft Pest Control is better than 97% of bed bug exterminators.A
97

Reviews for your job

Customers hired ProCraft Pest Control for 8 kinds of job.

ProCraft Pest Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$71–$126
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 81
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 38 Google reviews tagged “Bug & insect extermination”

Jim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Great service always. Great family owned business that treats your property like it’s theirs.

Reasonable priceGeneral pest inspectionBug & insect extermination
Claudia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great experience. He explained every step and what to expect.

Paid $160–180Bug & insect exterminationAnt extermination
Anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Friendly, professional, knowledgeable, and prompt. Brandon did exactly as stated. Service photo's turned out crystal clear, too. Highly recommended.

Reasonable priceBug & insect extermination
Liz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Brandon was very helpful and kind. Made me and my family feel understood and was very informative and patient. Will continue to use this company for future services and will recommend to everyone we know. Also he made us laugh so that’s a bonus.

Paid $180–200Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Aisha13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing service. Thorough and got the job done!

Customer photo from Aisha's reviewCustomer photo from Aisha's review
Paid $180–200Great priceCockroach exterminationBug & insect extermination
MarcLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Awesome experience with ProCraft. I reached out for a quote and the owner himself was in the area and stopped by the same morning. He walked my property and made recommendations. I opted for an annual service contract as it is priced very reasonably. ProCraft sent out Brandon the same day and he treated my entire…

Great priceSpider exterminationGeneral pest inspectionCockroach extermination
Ramiro2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

It was a good experience, but you had to come back a couple times to complete the job correctly..

Paid $140–160Reasonable priceSpider exterminationBug & insect exterminationAnt extermination
Jeremy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service and communication! Very happy!

Great priceBug & insect extermination
Haley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Procraft is great! We’ve loved their service, communication, and quality of work. We have had great experiences with their techs Brandon and Patrick as they normally service our house but we’ve never had a bad experience with any tech.

Great priceGeneral pest inspectionBug & insect extermination
Marlon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Professional, polite and great service.

Paid $100–120Great priceSpider exterminationFlea & mite exterminationGeneral pest inspection
Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very nice, and professional.

Paid $80–100Great priceGeneral pest inspectionBug & insect exterminationAnt extermination
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Brandon was great. I am 100% satisfied with the service he provided.

Paid $120–140Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
shala7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Love this company! We’ve been using them for over 15 years now. No complaints at all!

Great priceBug & insect extermination
FredLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

ProCraft is one very good company! We’ve had them over a year and they complete the whole outside by spraying and getting in the house eves. No spiders or ants! They place granules on the lawn too! They are very professional, courteous, and knowledgeable! We’re very happy with their services!!

Paid $80–100Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
Rod3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Originally took care of all of the pest issues we had and continued to keep our property pest free for many years.

Paid $20–40Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Carl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Awesome, on time service. They check in with you before they arrive and ask each time if there are any new issues. Pet friendly, will do inside and outside at customer’s request. Great price on all services. We have forgotten what bugs look like

Great priceTermite inspectionTermite exterminationSpider extermination
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I've been a customer of ProCraft for years. Pests are under control, and the customer service is great. They communicate well, are readily available by phone or text. I've even had random situations where I thought I had a rat, roach, and centipede (all different situations), and they were able to answer any…

Paid $120–140Great priceSpider exterminationGeneral pest inspectionCockroach extermination
Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Have been with PC for almost two years and they are always extremely professional and attentive to the needs based on the season. They’ve never missed an appointment and if a follow up is needed, they show up without hesitation. Happy with the service and looking forward to many more years of service.

Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Volleyball2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I have been using Procraft for yearns now. They provide wonderful service and I have never had any issues with them. I highly reccommend this company to anyone in need of insect and/or pest control.

Bug & insect extermination
KathleenLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This company is fast, responsive, friendly, and they solve my problems quickly.

Cockroach exterminationBug & insect exterminationAnt extermination
Blair5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We love this place! We have been using them for about two years and they have been professional and ensure our family is safe from bugs. We highly recommend them!

Paid $80–100Great priceBug & insect extermination
Patricia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My experience with ProCraft has always been amazing. They are thorough and friendly, always address any emerging bug issues quickly, and consistently deliver excellent service and communication. I can't recommend them more highly.

Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
JessicaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've been a customer of ProCraft going on 8 years and they are one of the best! I use them for ongoing pest control and also a termite problem we had last year. They are always prompt, clear with communication, and transparent about pricing and solutions, Not to mention the top-notch service from everyone on the team.

Great priceTermite inspectionTermite exterminationBug & insect extermination
Cory3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Good communication and consistent service. Completely happy with ProCraft service.

Paid $80–100Reasonable priceBug & insect extermination
Brian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From Luke on the phone to Isaiah in the field they were great!! Bugs gone highly recommend

Paid $200+Not sureBug & insect extermination
Molly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great communication! Always on time and thorough. Friendly and helpful when an unexpected invasion of ants occur. Highly recommend ProCraft Pest Control!

General pest inspectionBug & insect exterminationAnt extermination
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Procraft is timely and professional. They provide a quality product and I am happy to use them!

Great priceTermite inspectionGeneral pest inspectionCockroach extermination
Naomi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been using Procraft’s services for about 10years now. Their staff is super friendly and accommodating with my schedule. They do an amazing job. I like that they check in to ask how their services were. I am so happy I found them.

Paid $60–80Reasonable priceHornet & wasp exterminationSpider exterminationCockroach extermination
Connie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have use Procraft since 2011 with varies pest issue (from ants, spiders, to termites). The team is very professional and knowledgeable; and we especially appreciate their timely response to our request. We currently have bimonthly service which give us the best coverage. We highly recommend Procraft.

Ant exterminationBug & insect exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Noah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Procraft team members were very professional and knowledgeable. They offer a variety of services which has all yielded great results. Highly recommended.

Ant exterminationBug & insect exterminationMosquito extermination
VIC1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Procraft has been servicing my home for almost 10 years. They are a family business company and their service techs go above and beyond. Very knowledgeable on what they do, NO MORE ants and spiders at my place. Shout out to their service tech Patrick, good man and we trust him with our home. He does an amazing job.

Ant exterminationBug & insect exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Shirley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We’ve used Procraft for many years and have been very happy with their service. We found them when we had to have our home tented for termites and have used them for regular pest control ever since. The guys are always friendly and if you have any concerns, they take care of it quickly.

Ant exterminationBug & insect exterminationSpider extermination+ Responsiveness+ Quality
Lynne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Luke and Robert are very pleasant, professional, reliable, and detailed in their work. They explain the pest control treatments they’re performing and make recommendations as needed. They are happy to answer any questions I may have. I’ve been very pleased with their services.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
DeshLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The entire team at Procraft is friendly, competent, on time, and a pleasure to work with. 6 star service and they are priced right. We've hired them for several different projects, including a quarterly pest spray. They've helped us for over 4 years now. Highly recommend!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
cpacollinsLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used these guys for years they are professional and amazing.

Bug & insect extermination+ Quality+ Professionalism
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve been a customer of ProCraft Pest Control for around 4 years now, so this review is long overdue. I’ve been really impressed with their customer service and quality of service in general. Moreover, they only need to come out on a quarterly basis and always contact me a day in advance to remind me of their…

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
KevinLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rating only, no written review.

Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
Leslee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $120–140Reasonable priceBug & insect extermination

Price

$120+16% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 52%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection54$68–$116
Bug & insect extermination38$71–$126
Ant extermination31$63–$194
Spider extermination29$79–$141
Cockroach extermination22$88–$282
Termite extermination17$113–$371
Termite inspection15$133–$282
Mosquito extermination12$58–$99

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