Analyzing 7,250,7947.3M ReviewsFor 20,55020.6K Experts
Customers report that ProCraft Pest Control offers thorough, professional treatments for ants, spiders, and termites, with technicians providing detailed explanations and proactive advice. Many reviewers praise the company's punctuality, friendly demeanor, and reasonable pricing for annual contracts. However, some low-star reviews criticize the business for poor communication, failure to return calls, and unmet promises regarding preparation checklists or service completion.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
317 Google reviews we collected
Phrases our text analysis found in 287 written reviews
Price verdicts customers left with their Google review
Middle half of what 50 customers paid ($96–$181) · gold mark = category median.
How often each topic comes up in the written reviews
We read 287 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brandon the technician was very courteous and respectful of my home.”
“We appreciate the professionalism, keep up the good work 👍”
“Will continue to use this company for future services and will recommend to everyone we know.”
“Unless you are okay being charged for services you did not receive, I would not recommend ProCraft Pest Control.”
“They came out the same day sprayed for ants and other insects.”
“He took the time to explain what he was doing and made sure everything was taken care of properly.”
“I really appreciate how reliable and knowledgeable he is.”
“I opted for an annual service contract as it is priced very reasonably.”
“Overpriced and under delivered on service.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired ProCraft Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Brandon is always super thorough and has a great eye for spotting areas I wouldn’t normally think to check for spiders or insects. He takes his time, pays attention to the little details, and always makes sure everything is properly treated before he leaves. I really appreciate how reliable and knowledgeable he is.…
We have us d the service for our home and we are very happy Alex is very knowledgeable and he knows about preventative measures for rodents and pests. I know he is very careful spraying and he very meticulous about his job. Thank you Alex
Brandon was very helpful and kind. Made me and my family feel understood and was very informative and patient. Will continue to use this company for future services and will recommend to everyone we know. Also he made us laugh so that’s a bonus.
Brandon was very thorough and professional. I recommend this company highly. From Sofia in the office to Brandon it was a great experience!!
Quarterly service, I have been a customer since the Covid 19 pandemic. Just terminated my service. The new office staff after 5 complaints failed to schedule appointments. The technician just shows up. This is horrible customer service.
Just switched to ProCraft Pest Control. Initial service performed by Brandon today. He was thorough and professional.
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 54 | $68–$116 |
| Bug & insect extermination | 38 | $71–$126 |
| Ant extermination | 31 | $63–$194 |
| Spider extermination | 29 | $79–$141 |
| Cockroach extermination | 22 | $88–$282 |
| Termite extermination | 17 | $113–$371 |
| Termite inspection | 15 | $133–$282 |
| Mosquito extermination | 12 | $58–$99 |
4.9 ★★★★★ 317 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service always. Great family owned business that treats your property like it’s theirs.
Excellent experience from start to finish! Brandon the technician was very courteous and respectful of my home. He took the time to explain what he was doing and made sure everything was taken care of properly. Highly recommended Procraft Pest.
Brandon did the work very professionally and we were very happy with the job he did to get rid of ants and other insects. ---- Mike did a good job last time that's why we didn't hesitate to call him again this time for termite treatment. We appreciate the professionalism, keep up the good work 👍
Jeff, you're the man. You guys are much appreciated and have a very cool house. And, as far as I know, the only folks I have seen growing Goji berries in his backyard, ha! Thanks again- Mike
Great experience. He explained every step and what to expect.
I screened three different local pest control companies and this one seems on point! Sophia and Brandon did an amazing job.
I have been using ProCraft for almost 10 years. They always get the job done. What I like most is that they don’t try to gauge you with extra services. They are always pleasant and communicative. I would recommend them every time.
Angela! You're so kind and generous- its a pleasure to service your home. Thank you and never hesitate to reach out to us if you ever need anything! Mike
Brandon is always super thorough and has a great eye for spotting areas I wouldn’t normally think to check for spiders or insects. He takes his time, pays attention to the little details, and always makes sure everything is properly treated before he leaves. I really appreciate how reliable and knowledgeable he is. It gives me peace of mind knowing our home is being well taken care of every time he comes out. Highly recommend Brandon!
Brandon serviced my house today and did a very thorough job. Listened carefully at the problems we had with pests and identified additional potential issues. He implemented several proactive initiatives to improve overall pest controls.
Friendly, professional, knowledgeable, and prompt. Brandon did exactly as stated. Service photo's turned out crystal clear, too. Highly recommended.
Brandon was very through is removing all spider webs! He noticed that I had a lot of misquotes that were biting me! I appreciated his attention to details! He served your company well! I was blessed by his service!
Analyzing 7,250,7947.3M ReviewsFor 20,55020.6K Experts
