Experts Reviews · Company report
ProCraft Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%97+6.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

ProCraft Pest Control

Pomona, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 110 bed bug exterminators · 4.9★ from 317 Google reviews

Report card

Percentile vs other bed bug exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ProCraft Pest Control is better than 97% of bed bug exterminators.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ProCraft Pest Control is better than 95% of bed bug exterminators.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ProCraft Pest Control is better than 100% of bed bug exterminators.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ProCraft Pest Control is better than 100% of bed bug exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ProCraft Pest Control is better than 100% of bed bug exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ProCraft Pest Control is better than 97% of bed bug exterminators.A
97

Reviews for your job

Customers hired ProCraft Pest Control for 8 kinds of job.

ProCraft Pest Control for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$120–140
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$79–$141
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 89
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “Spider extermination”

MarcLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Awesome experience with ProCraft. I reached out for a quote and the owner himself was in the area and stopped by the same morning. He walked my property and made recommendations. I opted for an annual service contract as it is priced very reasonably. ProCraft sent out Brandon the same day and he treated my entire…

Great priceSpider exterminationGeneral pest inspectionCockroach extermination
Ramiro2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

It was a good experience, but you had to come back a couple times to complete the job correctly..

Paid $140–160Reasonable priceSpider exterminationBug & insect exterminationAnt extermination
Matthew6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Brandon at Pro Craft was excellent. He arrived promptly and did a way better job than the previous pest control company. I definitely recommend Brandon and Pro Craft!

Paid $120–140Reasonable priceSpider extermination
Gabriel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Brandon from ProCraft Pest Control did an amazing job—definitely a 5-star experience! He removed wasp nests, cleared out all the spider webs around my home, and thoroughly sprayed the inside. What really stood out was how knowledgeable and helpful he was. He took the time to explain what kinds of bugs are attracted…

Paid $80–100Great priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Carolina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Brandon came today and gave an excellent customer service, he explained to me that he treated everything around the house all the foundation perimeter, windows, door trims and granulated the front yard… he did a great job and so happy with the services he provided … happy customer 😊

Reasonable priceSpider exterminationCockroach extermination
Marlon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Professional, polite and great service.

Paid $100–120Great priceSpider exterminationFlea & mite exterminationGeneral pest inspection
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Brandon was great. I am 100% satisfied with the service he provided.

Paid $120–140Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
JovitaLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have raved about ProCraft Pest Control before and I am here to rave about their service, once again! Brandon just left our home and done a fantastic job in removing some wasp nests in our back yard, which we had no clue were even there, as well as, our front porch area that had some spiders living there rent-free…

Paid $200+Great priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Rod3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Originally took care of all of the pest issues we had and continued to keep our property pest free for many years.

Paid $20–40Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Carl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Awesome, on time service. They check in with you before they arrive and ask each time if there are any new issues. Pet friendly, will do inside and outside at customer’s request. Great price on all services. We have forgotten what bugs look like

Great priceTermite inspectionTermite exterminationSpider extermination
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I've been a customer of ProCraft for years. Pests are under control, and the customer service is great. They communicate well, are readily available by phone or text. I've even had random situations where I thought I had a rat, roach, and centipede (all different situations), and they were able to answer any…

Paid $120–140Great priceSpider exterminationGeneral pest inspectionCockroach extermination
Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Have been with PC for almost two years and they are always extremely professional and attentive to the needs based on the season. They’ve never missed an appointment and if a follow up is needed, they show up without hesitation. Happy with the service and looking forward to many more years of service.

Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Patricia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My experience with ProCraft has always been amazing. They are thorough and friendly, always address any emerging bug issues quickly, and consistently deliver excellent service and communication. I can't recommend them more highly.

Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
Tina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been using ProCraft services for years and highly recommend them. They come quarterly to treat my house of insects 🐜, they are always professional, and very knowledgeable. They know their bugs!

Reasonable priceTermite exterminationSpider exterminationGeneral pest inspection
Kenneth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always professional, they stand behind their service. We have used them for several years, and the 1 or 2 times we found Ants in the house after service they came back and took care of it at no extra charge.

Reasonable priceSpider exterminationAnt extermination
Naomi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been using Procraft’s services for about 10years now. Their staff is super friendly and accommodating with my schedule. They do an amazing job. I like that they check in to ask how their services were. I am so happy I found them.

Paid $60–80Reasonable priceHornet & wasp exterminationSpider exterminationCockroach extermination
Cyla5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have been customers of Procraft over five years now, we are very happy with their service. They have good yearly rates for extermination service plans, pricing is reasonable and their staff is always very friendly. Patrick usually services our residence, and he’s kind and thorough with his work.

Reasonable priceSpider exterminationAnt extermination
Connie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have use Procraft since 2011 with varies pest issue (from ants, spiders, to termites). The team is very professional and knowledgeable; and we especially appreciate their timely response to our request. We currently have bimonthly service which give us the best coverage. We highly recommend Procraft.

Ant exterminationBug & insect exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Noah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Procraft team members were very professional and knowledgeable. They offer a variety of services which has all yielded great results. Highly recommended.

Ant exterminationBug & insect exterminationMosquito extermination
VIC1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Procraft has been servicing my home for almost 10 years. They are a family business company and their service techs go above and beyond. Very knowledgeable on what they do, NO MORE ants and spiders at my place. Shout out to their service tech Patrick, good man and we trust him with our home. He does an amazing job.

Ant exterminationBug & insect exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Lorena9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love ProCraft. We’ve been their customer for almost 5 years. We are on an automatic cycle of visits and I can count the spiders/bugs on 1 hand since we’ve started using them. They are thorough and professional. Highly recommend ProCraft.

Spider extermination+ Responsiveness+ Punctuality+ Quality
Shirley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We’ve used Procraft for many years and have been very happy with their service. We found them when we had to have our home tented for termites and have used them for regular pest control ever since. The guys are always friendly and if you have any concerns, they take care of it quickly.

Ant exterminationBug & insect exterminationSpider extermination+ Responsiveness+ Quality
Lynne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Luke and Robert are very pleasant, professional, reliable, and detailed in their work. They explain the pest control treatments they’re performing and make recommendations as needed. They are happy to answer any questions I may have. I’ve been very pleased with their services.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Claudia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We use ProCraft for our home and business. They are very careful with our organic garden and our pets. They’re staff is knowledgeable and friendly. Highly recommended.

Mosquito exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
DeshLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The entire team at Procraft is friendly, competent, on time, and a pleasure to work with. 6 star service and they are priced right. We've hired them for several different projects, including a quarterly pest spray. They've helped us for over 4 years now. Highly recommend!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Jimmy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve been Using ProCraft for many years now and I’m very happy with the service they provide. Before hiring ProCraft I never thought of having guest over to my house because of the black/Brown Widow spiders and infestation I had and of the brown widow spiders hiding in every nook and cranny of my property. I would…

Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

we have been going to pro craft pest control the past few years and it’s always excellent service! the last 3 times we’ve gotten Robert and he is always on time, friendly, great at answering all of our questions, and always goes above and beyond for us. we will be using you guys again in the future and we will…

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve been a customer of ProCraft Pest Control for around 4 years now, so this review is long overdue. I’ve been really impressed with their customer service and quality of service in general. Moreover, they only need to come out on a quarterly basis and always contact me a day in advance to remind me of their…

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Benny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $180–200Reasonable priceSpider extermination

Price

$120+16% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 52%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection54$68–$116
Bug & insect extermination38$71–$126
Ant extermination31$63–$194
Spider extermination29$79–$141
Cockroach extermination22$88–$282
Termite extermination17$113–$371
Termite inspection15$133–$282
Mosquito extermination12$58–$99

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