Tax preparation service · Norfolk, VA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%67+9.5Replies to reviews 7%85+6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 66 accountantsiPosition by Experts Score among all companies we track in this category. · better than 51%
4.9★★★★★73 Google reviews · 5 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Professional Accounting & Income Tax 4.9 out of 5 based on 73 reviews, with the owner responding to 64 percent of comments. Customers frequently highlight the firm's professionalism, thorough explanations, and competitive pricing for personal and business tax preparation. While most praise the efficient communication and educational approach, a few low-star reviews cite delays in processing paperwork and dissatisfaction with specific advice regarding state tax liabilities.
Google rating: 4.9 out of 5 from 73 reviews (95% five-star).
Reviews on this page: 73 Google reviews (60 with written comments).
Owner responses: the business replied to 64% of reviews.
Most recent review: September 21, 2026.
Service: Accountant serving Norfolk, Virginia.
Data from Google, last updated October 26, 2026.
Score profile vs other accountants
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companyAccountants median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Professional Accounting & Income Tax: 91/100 on this factor. Category median: 90.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Professional Accounting & Income Tax: 89/100 on this factor. Category median: 86.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Professional Accounting & Income Tax: 67/100 on this factor. Category median: 93.B
67
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Professional Accounting & Income Tax: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Professional Accounting & Income Tax: 85/100 on this factor. Category median: 85.A
85
Bar = this company · dark tick = category median.
Star ratings
73 Google reviews we collected
4.9of 5
5 stars6995%
4 stars23%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 60 written reviews
99%praise
Praise12099%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price444%
Reasonable556%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4436%
Would recommend2017%
Speed & response1714%
Quality & results1613%
Communication97%
Price & value87%
Honesty & trust76%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a great experience working with Professional Accounting & Income Tax.”
“I would definitely recommend Professional Accounting & Income Tax to anyone looking for knowledgeable, dependable, and professional tax assistance.”
“This establishment gets you in in a timely fashion, discusses everything.”
“I really appreciate their professionalism and expertise and what they do, and the courtesy and respect for their clients is top-notch.”
“I really appreciated the communication and the time they took to help me work through everything instead of making the process feel overwhelming.”
“…ontants whom now I feel like I was being overly charged, these guys, affordable, efficient, and really nice, thank U, Mo.…”
“Everyone was so friendly, welcoming, and genuinely pleasant.”
People customers mention
Turner12 reviews
Rob7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Professional Accounting & Income Tax for 4 kinds of job. Pick one to see what they paid and said.
Ahmad7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience working with Professional Accounting & Income Tax. I came to them needing help getting my personal taxes in order, and they were professional, patient, and helpful throughout the entire process.
Porsche was especially helpful with answering my questions, keeping me informed, and making sure…
BelindaLocal Guide · 48 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
From the momemt that I made the call to schedule an appointment until I had the completed documents in my hand, the service was exceptional. Everyone in the organization has a keen focus on providing the best service possible. Personable, professional and service oriented. Simply the best!!
Tax problem consultingTax Accounting
Breon7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I really appreciate their professionalism and expertise and what they do, and the courtesy and respect for their clients is top-notch.
Great priceIncome tax return filing
ronnista2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This establishment gets you in in a timely fashion, discusses everything. The atmosphere is great, even though you doing all your taxes, which can sometimes be nerve-racking. They are very thorough and they explain everything in a detail would recommend any and everyone who needs their taxes done and or business structure.
TeunshaLocal Guide · 67 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Like most people dealing with taxes gives me anxiety but nothing calms you down like hearing Jailen’s voice on the phone. During the entire process of getting my business and personal taxes filed Rob didn’t just file he taught me so much that will benefit me now and moving forward. I have recommended this office to…
electric3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mrs. Porsche Owens was exceptional in helping me through the tax return process. She and the team were professional and educational, and the actual service fee was low in comparison to other companies. I will definitely be using their services again.
Great priceIncome tax return filingIncome tax return preparation
I had a great experience working with Professional Accounting & Income Tax. I came to them needing help getting my personal taxes in order, and they were professional, patient, and helpful throughout the entire process.
Porsche was especially helpful with answering my questions, keeping me informed, and making sure I understood what was needed from me. I really appreciated the communication and the time they took to help me work through everything instead of making the process feel overwhelming.
Everything was handled professionally, and I walked away feeling much more confident knowing my tax situation had been taken care of properly. I would definitely recommend Professional Accounting & Income Tax to anyone looking for knowledgeable, dependable, and professional tax assistance. I’ll absolutely consider using them again in the future.
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation
Belinda WhittakerLocal Guide · 48 reviewsiTotal number of Google reviews Belinda has written across all businesses on Google Maps, not just this one.
From the momemt that I made the call to schedule an appointment until I had the completed documents in my hand, the service was exceptional. Everyone in the organization has a keen focus on providing the best service possible. Personable, professional and service oriented. Simply the best!!
Services: Tax problem consulting, Tax Accounting
Response from the owner · a month ago
Thank you, Belinda, for your outstanding review! We're delighted to hear that our team's dedication to exceptional service made your experience with us truly remarkable.
Breon Latham7 reviewsiTotal number of Google reviews Breon has written across all businesses on Google Maps, not just this one.
This establishment gets you in in a timely fashion, discusses everything. The atmosphere is great, even though you doing all your taxes, which can sometimes be nerve-racking. They are very thorough and they explain everything in a detail would recommend any and everyone who needs their taxes done and or business structure.
Response from the owner · a month ago
Thank you, Ronnista Fraser! We're delighted to hear you had a positive experience with our team, and we appreciate your recommendations!
TeunshaLocal Guide · 67 reviewsiTotal number of Google reviews Teunsha has written across all businesses on Google Maps, not just this one.
Like most people dealing with taxes gives me anxiety but nothing calms you down like hearing Jailen’s voice on the phone. During the entire process of getting my business and personal taxes filed Rob didn’t just file he taught me so much that will benefit me now and moving forward. I have recommended this office to at least 5 of my friends and everyone calls me with glowing reviews!
Response from the owner · a month ago
We're so glad to hear that Jailen's calming presence made a difference in your tax experience! It’s fantastic that Rob was able to provide valuable insights while handling your filings. Thank you for spreading the word—your recommendations mean the world to us!
electric Shaman3 reviewsiTotal number of Google reviews electric has written across all businesses on Google Maps, not just this one.
Mrs. Porsche Owens was exceptional in helping me through the tax return process. She and the team were professional and educational, and the actual service fee was low in comparison to other companies. I will definitely be using their services again.
Price assessment: Great price
Services: Income tax return filing, Income tax return preparation
Response from the owner · a month ago
Thank you for the fantastic feedback! We're delighted to hear that Mrs. Porsche Owens and our team provided you with exceptional and affordable service; we look forward to assisting you again!
Debra MonetteLocal Guide · 9 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
I can't say enough wonderful things about my experience with Professional Accounting and Income Tax. I interviewed three accountants before making my decision, and I chose him not only because of his impressive professional history and knowledge, but because I immediately felt safe and comfortable with him.
Walking into his office felt like walking into Chick-fil-A—the hospitality and kindness were exceptional! Everyone was so friendly, welcoming, and genuinely pleasant. I have never experienced that level of warmth and hospitality in an accountant's office and it has been every visit.
But beyond the incredible customer service, he did an outstanding job on my taxes. I honestly thought I was in a much more difficult position than I was, and because of his knowledge and the excellent work he did, I was in much better shape than I expected.
I am so grateful I found him and his team. If you are looking for an accountant who is knowledgeable, trustworthy, thorough, and genuinely cares about his clients, I highly recommend him
Tonita Phillips11 reviewsiTotal number of Google reviews Tonita has written across all businesses on Google Maps, not just this one.
I had an exceptional experience with Professional Accounting and Income Tax. From start to finish, the team demonstrated a high level of professionalism, accuracy, and genuine care for my financial needs. They took the time to clearly explain every step of the process, ensuring I felt confident and informed throughout.
What truly stood out was their attention to detail and commitment to maximizing my return while remaining fully compliant. They were responsive, efficient, and made what can often feel like a stressful process completely seamless.
If you’re looking for trustworthy, knowledgeable, and client-focused accounting and tax professionals, I highly recommend Professional Accounting and Income Tax. I will definitely be returning for future financial needs!
Response from the owner · 5 months ago
Thank you, Tonita, for your incredible review! We're delighted to hear that our team's professionalism and attention to detail made your experience seamless and stress-free. Your trust in us to handle your financial needs means the world, and we look forward to continuing to support you in the future!
Cathy Dawson8 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Thank you for your kind words, Cathy! We're glad to hear that you appreciate our services and support. Your satisfaction motivates us to continue delivering top-notch accounting and tax solutions!
Tammy AndrewsLocal Guide · 14 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Very professional! Very thorough and helpful with a complicated tax filing! Will definitely use them next year!
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 6 months ago
Thank you, Tammy, for your glowing review! We’re delighted to hear you found our service professional and thorough, and we look forward to assisting you again next year!
