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PROFORMANCE INDUSTRIES

Auto body shop · New Rochelle, NY · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%38+2.7Momentum penalty88−1.2Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#360 of 588 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 39%
4.9 ★★★★★ 149 Google reviews · 24 photos
96%five-star reviews
4.79★last 12 monthsAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
3%reviews answered by the owner
Oct 2026latest review

PROFORMANCE INDUSTRIES at a glance

Google reviewers rate the shop 4.9 out of 5 based on 149 reviews, frequently praising punctual turnaround times, clear communication, and fair pricing for wheel refinishing and repair services. Customers often highlight the professional quality of work on various vehicle brands, noting that results often look factory-fresh. However, a small number of low-star reviews criticize specific instances of poor workmanship on bent rims and a significant discrepancy between quoted and final pricing for powder coating jobs.

  • Google rating: 4.9 out of 5 from 149 reviews (96% five-star).
  • Reviews on this page: 149 Google reviews (116 with written comments, 15 with photos).
  • Owner responses: the business replied to 3% of reviews.
  • Most recent review: October 27, 2026.
  • Service: Auto Repair Shop serving New Rochelle, New York.

Data from Google, last updated November 4, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction87Reliability79Craft & service100Value100Momentum88Replies to reviews38Satisfaction: 87 (median 87)Reliability: 79 (median 85)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 88 (median 100)Replies to reviews: 38 (median 57)
PROFORMANCE INDUSTRIESAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PROFORMANCE INDUSTRIES: 87/100 on this factor. Category median: 87.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PROFORMANCE INDUSTRIES: 79/100 on this factor. Category median: 85.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PROFORMANCE INDUSTRIES: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PROFORMANCE INDUSTRIES: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PROFORMANCE INDUSTRIES: 88/100 on this factor. Category median: 100.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PROFORMANCE INDUSTRIES: 38/100 on this factor. Category median: 57.D
38

Bar = this company · dark tick = category median.

Star ratings

149 Google reviews we collected

  • 5 stars14396%
  • 4 stars11%
  • 3 stars11%
  • 2 stars11%
  • 1 star32%

Praise vs complaints

Phrases our text analysis found in 116 written reviews

  • Praise19199%
  • Complaints21%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price873%
  • Reasonable327%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results5629%
  • Staff & attitude4322%
  • Would recommend2915%
  • Price & value1910%
  • Speed & response179%
  • Honesty & trust179%
  • Communication126%

What customers talk about

We read 116 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Can't beat the quality and top notch customer service.”
    “The car's resale value is now being poorly affected by the horrible bodywork on the driver's side and Proformance still does not return any of my calls.”
  • “Thank you Will for inspecting and correcting my EV wheels and for being patient with explaining the detailed approach at Proformance.”
  • “I would recommend going nowhere else in Westchester for wheel repair.”
  • “Will was so kind, helpful, professional, and the price was so REASONABLE.”
  • “What a wonderful experience and amazingly quick turnaround.”
  • “They are prompt and efficient in their communications, and honestly a pleasure to deal with.”
  • “He gave me advice, tips, and answered all of my questions without seeming bothered or busy.”

People customers mention

  • Mario 7 reviews
  • Performance 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired PROFORMANCE INDUSTRIES for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very Impressed with Will and his staff at Performance Industries ...top notch services ....don’t t hesitate, use them !

Great priceService not listed
alfonso1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Will and his team are the best in the business. He repaired my wheel with an unbelievable turn around time and exceptional price. Can't beat the quality and top notch customer service.

Customer photo from alfonso's review
Artie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

What a wonderful experience and amazingly quick turnaround. Fixing wheels is such a critical safety process and you really have to be mindful of you outsource this task to. Thank you Will for inspecting and correcting my EV wheels and for being patient with explaining the detailed approach at Proformance. I would…

Reasonable priceService not listed
jacqueline6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This place is second to none! Will is a man that all car culture should study. These are the type of people car guys need. Honest. Sharp. Fair pricing. Great work. Thanks for taking care of my Shelby wheels ✌️

Val11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Will did an amazing job refinishing a set of Alpina wheels for me. Everything, from communication to accommodating me in a timely manner was spot on.

chaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

It was very knowledgeable and got the job done with Ease. Made an appointment and I was in and out of there.

Great priceTires

Photos

Customer reviews

4.9 ★★★★★ 149 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
David Castagna5 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very Impressed with Will and his staff at Performance Industries ...top notch services ....don’t t hesitate, use them !

  • Price assessment: Great price
  • Services: Service not listed
dariel akins8 reviewsTotal number of Google reviews dariel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

will is the best! highly recommend

  • Price assessment: Great price
  • Services: Tires
alfonso1 reviewTotal number of Google reviews alfonso has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Will and his team are the best in the business. He repaired my wheel with an unbelievable turn around time and exceptional price. Can't beat the quality and top notch customer service.

Richard HerreriaLocal Guide · 27 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great prices, excellent work. Thank you! I will definitely be back.

  • Price assessment: Great price
  • Services: Tires
Artie Kwok9 reviewsTotal number of Google reviews Artie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

What a wonderful experience and amazingly quick turnaround. Fixing wheels is such a critical safety process and you really have to be mindful of you outsource this task to. Thank you Will for inspecting and correcting my EV wheels and for being patient with explaining the detailed approach at Proformance. I would recommend going nowhere else in Westchester for wheel repair.

  • Price assessment: Reasonable price
  • Services: Service not listed
Jody SainvilLocal Guide · 18 reviewsTotal number of Google reviews Jody has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Over the weekend, I found out my wheel had a crack and a leak. I was searching for places in Westchester through Gemini lol, and this place was recommended as the best for my Mercedes. I called Monday, and he told me he could get me in that same day. This was amazing news to me, since I had been putting air in my tire every single morning since Friday just to drive because the cracked wheel was letting so much air out. Will was so kind, helpful, professional, and the price was so REASONABLE. There's a difference between someone being nice and someone being kind—Will was very kind. He gave me advice, tips, and answered all of my questions without seeming bothered or busy. He made me feel comfortable. He even mentioned how easily women can be taken advantage of in the car maintenance industry and how unnecessary and unfair it is, which really showed his character. This is exactly what business and customer service should be about. I will definitely come here again to get my wheels fixed when needed, and I will recommend this place to anyone because of the incredible service and efficiency. Thank you so much!

  • Price assessment: Reasonable price
jacqueline flannery6 reviewsTotal number of Google reviews jacqueline has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place is second to none! Will is a man that all car culture should study. These are the type of people car guys need. Honest. Sharp. Fair pricing. Great work. Thanks for taking care of my Shelby wheels ✌️

Val Perfanov11 reviewsTotal number of Google reviews Val has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Will did an amazing job refinishing a set of Alpina wheels for me. Everything, from communication to accommodating me in a timely manner was spot on.

cha rosLocal Guide · 13 reviewsTotal number of Google reviews cha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It was very knowledgeable and got the job done with Ease. Made an appointment and I was in and out of there.

  • Price assessment: Great price
  • Services: Tires
Brian Romick11 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

After hitting a pothole and cracking the inner lip of my wheel, I brought my car here for repairs and I’m so glad I did. From my very first phone call, Will was friendly, professional, and incredibly helpful. They were able to get me in the very next day, and the repair was completed in just half a day. The customer service was outstanding from start to finish, with clear and consistent communication throughout the process. It’s easy to see why they’ve been in business for so long as they truly take care of their customers. If you need a wheel repaired, this is absolutely the place to go. I’ll definitely be a returning customer!

  • Price assessment: Great price

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