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Promise Heating & Air
Phoenix, AZ · 5.0★ (237)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73
RankPosition by Experts Score among all companies we track in this category.#6
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$154
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.0%

Promise Heating & Air for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$236–$840
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 51

All 21 Google reviews tagged “Repair HVAC” · showing 20

★★★★★ Wesley · 6 months ago

Great service they came out late at night to fix an issue with an A/C unit within an hour of calling.

Great priceRepair HVAC
★★★★★ Cynthia · Edited 3 years ago

Updated, another great experience. Jesus and Ridge were exceptional. Answering all my questions and explaining all that was performed. Great experience! 10+ Stars Fantastic customer experience and service ! Marianna was wonderful explaining step by step how…

Ductless heating & A/C servicesHeating system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Coral · 3 years ago

Had Promise Heating & Air Conditioning out to check my AC unit. My technician, Jesus Montes, was very knowledgeable and professional. After a thorough inspection Jesus made a few recommendations and I had him repair those items. I definitely will be using them for all future maintenance. Coral

HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Donald · 3 years ago

Very thorough and professional, installed in one day.Great people to deal with.

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
★★★★★ Tap · 3 years ago

I own a business in Gilbert, AZ and Promise Heating and Air installed all of my units. I found Jesus and his team to be extremely knowledgeable, professional, and patient to ensure I understood every detail and answer my questions. Since the install, I have found the service to remain excellent! In a world where…

HVAC system maintenanceInstall ACRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Brock · 3 years ago

We called Promise for a broken HVAC blower motor after our landlord went incommunicado and we were stuck figuring it out on our own. The receptionist was attentive, knowledgeable, and was able to clearly communicate the repair process. They booked us a time exactly when we had hoped, three days out, and gave us an…

HVAC system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ quang · 3 years ago

Jesus Montes is our go to guys for HVAC and A/C needs. He speaks personally to our needs and always offers great information. He installed a new system for us and did a great job and checks in to see how everything is working

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Anthony · Edited 4 years ago

Great professional service!

HVAC system maintenanceRepair HVACThermostat repair+ Quality+ Professionalism+ Value
★★★★★ Matilda · 4 years ago

Unit had gone out called to get checked out .Moises went immediately ..turns out it only needed maintence ..Very honest responsible,communicative, and gave several recommendations! They're the best!

A/C system maintenanceRepair HVAC
★★★★★ Raul · 4 years ago

100 porciento recomendada esta conpania promise heating and air solicite los servicios de moises para reparar mi a/c pero me gusto su honestidad que mi unidad no tenia nada mas que necesitaba servicio no trataron de abusar de mi en la reparacion como otras conpanias se los recomiendo

Repair HVAC
★★★★★ Karla · 4 years ago

100% recommended! Octavio was such a great person he arrived at my house at the time he said he would and during the whole process kept me updated. Great service.

HVAC system maintenanceHVAC system repairInstall AC+ Professionalism
★★★★★ Aylin · 4 years ago

I had an amazing experience with Promise Heating & Air. Had other companies come & they never figured out the problem until i called this company. I am very satisfied with their work & i extremely recommend this company.

Repair HVAC
★★★★★ Omar · 4 years ago

The customer service the lady in the office Mariana has is just the best! she was able to answer all my questions and explain to me everything that needed to be done to my ac unit and show me the diff cost of all the things.

Repair HVAC+ Professionalism
★★★★★ Isabel · 4 years ago

Love this company! Best family owned company around. Octavio was the best! Very hardworking and detailed person. He definitely takes passion in his work and it shows!

Repair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Monica · 4 years ago

Great professional company. I was having issues with my ac and they were able to come out right away and fix the problem. They even checked in the following week to make sure everything was working properly. They were professional and I appreciated how clean they were entering my home. Definitely recommend and will…

Repair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Dino · 4 years ago

My grandma is 70 years old and had a broken AC. I was looking for a AC company until I found this one, I told them my problems and concerns. They responded very professional and quickly. Moises helped us and did us a great favor. I would definitely recommend this.

HVAC system maintenanceHVAC system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Eva · 4 years ago

This is the ONLY company I will use to service the 2 ACs on my home. They treat us with respect and are honest about the repairs and service. I will always recommend them!

A/C system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Fernando · 4 years ago

Arrived on time and did an excellent job! Octavio did a great job and explained everything to us.

A/C system maintenanceHVAC system maintenanceHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
★★★★★ John · 4 years ago

Very happy with service.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ E · 4 years ago

Very professional company. Always prompt on getting to the home. Great communication. Would highly recommend.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Show more repair HVAC reviews (1 more) →

Why it scores 73How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction71
Reliability78
Craft & service94
Value72
Momentum75
Track record23
Accountability51

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