Promise Heating & Air
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73Phoenix, AZ · 5.0★ (237)
RankPosition by Experts Score among all companies we track in this category.#6
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$154
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.0%
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Recent priced reviews
★★★★★ Bill · 3 months ago
Our A/C went out during a recent vacation. When we returned the house was over 100 degrees. Promise fixed it same day! Thank Gentlemen, you have a customer for life!
Paid $1–200Great priceHVAC system repair
★★★★★ Kenyon · 8 months ago
Love the team at Promise! They truly take care of their customers with integrity.
Paid $100–200Great priceHVAC system maintenance
★★★★★ Jonathan · a year ago
Jesus, was very professional and explained in detail what was wrong with my unit. My family appreciates the quick response on short notice. Will be calling on Promise for all of our A/C and heating needs.
Paid $200–300Great priceA/C system repair
Why it scores 73How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Satisfaction71
Reliability78
Craft & service94
Value72
Momentum75
Track record23
Accountability51
