How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPromise Heating & Air
Better than 91% of HVAC contractors · #6 of 67
Promise Heating & Air for a/c system repair
Clear ✕All 35 Google reviews tagged “A/C system repair” · showing 20
Jesus, was very professional and explained in detail what was wrong with my unit. My family appreciates the quick response on short notice. Will be calling on Promise for all of our A/C and heating needs.
Jesus was friendly, communicative and came out right away and fixed our ac issue same day and in a timely manner in the hot AZ summer heat. Would recommend Promise Heating & Air to anybody needing efficient and reliable service!
Amazing service and timely! Called same day and the AC unit was repaired. I waited 10 days for my rental company to support the fix and with no word from them I called Promise Heating and Air to support the issue at the home. such a necessity and huge thank you to Jesus and their team for getting us back running cool!
Extremely professional, very personable, if I have any other items that need to be services that they offer, I would definitely reach out again to have the opportunity work with Jesus and his team. Great experience!
Explained what was wrong and gave 3 different options for repair.
Updated, another great experience. Jesus and Ridge were exceptional. Answering all my questions and explaining all that was performed. Great experience! 10+ Stars Fantastic customer experience and service ! Marianna was wonderful explaining step by step how…
My boyfriend Elijah and I were happy with their help. They gave us a low price quote on the original issue, and then helped explain why we had the issue. These guys went above and beyond.
this is the best company we have found since moving here. the previous reviews are not lying. they are fast, responsive and reliable. were here before 7am on a sunday. josue (i hope i spelled that right, sorry if i didn't) was polite and courteous and professional. jesus went above and beyond to accommodate working…
We are very pleased with the service, attention to detail and customer service. I would highly recommend them.
Esclentes trabajo
The service was impeccable and the timeframe was beyond my expectations!
Awesome company! We originally hired Promise Heating and Air when we were remodeling our home and needed to replace our complete duct system. The team was very professional and punctual, one of the best companies we used for our remodel. After our great experience we signed up for their ongoing maintenance plan and…
Jesus Montes is our go to guys for HVAC and A/C needs. He speaks personally to our needs and always offers great information. He installed a new system for us and did a great job and checks in to see how everything is working
Very professional did a great job thanks
Cuando necesite la reparación del a/c, llame la compañía Promise , ellos atendieron la reparación el mismo día. El Sr Moises fue muy amable, profesional y puntual en su trabajo. Gracias por su servicio Promise a/c.
Great customer service Mariana was super friendly and helpful!
The ac in my store wasn’t working . I gave them a call and they so professional and willing . With hours were able to get our AC backing out working and they so professional and let us do our thing well they did their thing .It was a great experience working with them
This company has a great customer service. Octavio the person that helped me did a great job with my A/C. Really professional and good quality Job.
Jesus was amazing and knew exactly what to do with my AC that was not working properly. He was super attentive and helpful, overall, great customer service!
Had technician .Jesus montes come to my house and repaired my air conditioning in the Attic with the correct parts and did a very good job very clean and reliable
vs category
Blue = Promise, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
