How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPromise Heating & Air
Better than 91% of HVAC contractors · #6 of 67
Promise Heating & Air for a/c system repair
Clear ✕All 35 Google reviews tagged “A/C system repair”
Jesus, was very professional and explained in detail what was wrong with my unit. My family appreciates the quick response on short notice. Will be calling on Promise for all of our A/C and heating needs.
Jesus was friendly, communicative and came out right away and fixed our ac issue same day and in a timely manner in the hot AZ summer heat. Would recommend Promise Heating & Air to anybody needing efficient and reliable service!
Amazing service and timely! Called same day and the AC unit was repaired. I waited 10 days for my rental company to support the fix and with no word from them I called Promise Heating and Air to support the issue at the home. such a necessity and huge thank you to Jesus and their team for getting us back running cool!
Extremely professional, very personable, if I have any other items that need to be services that they offer, I would definitely reach out again to have the opportunity work with Jesus and his team. Great experience!
Explained what was wrong and gave 3 different options for repair.
Updated, another great experience. Jesus and Ridge were exceptional. Answering all my questions and explaining all that was performed. Great experience! 10+ Stars Fantastic customer experience and service ! Marianna was wonderful explaining step by step how…
My boyfriend Elijah and I were happy with their help. They gave us a low price quote on the original issue, and then helped explain why we had the issue. These guys went above and beyond.
this is the best company we have found since moving here. the previous reviews are not lying. they are fast, responsive and reliable. were here before 7am on a sunday. josue (i hope i spelled that right, sorry if i didn't) was polite and courteous and professional. jesus went above and beyond to accommodate working…
We are very pleased with the service, attention to detail and customer service. I would highly recommend them.
Esclentes trabajo
The service was impeccable and the timeframe was beyond my expectations!
Awesome company! We originally hired Promise Heating and Air when we were remodeling our home and needed to replace our complete duct system. The team was very professional and punctual, one of the best companies we used for our remodel. After our great experience we signed up for their ongoing maintenance plan and…
Jesus Montes is our go to guys for HVAC and A/C needs. He speaks personally to our needs and always offers great information. He installed a new system for us and did a great job and checks in to see how everything is working
Very professional did a great job thanks
Cuando necesite la reparación del a/c, llame la compañía Promise , ellos atendieron la reparación el mismo día. El Sr Moises fue muy amable, profesional y puntual en su trabajo. Gracias por su servicio Promise a/c.
Great customer service Mariana was super friendly and helpful!
The ac in my store wasn’t working . I gave them a call and they so professional and willing . With hours were able to get our AC backing out working and they so professional and let us do our thing well they did their thing .It was a great experience working with them
This company has a great customer service. Octavio the person that helped me did a great job with my A/C. Really professional and good quality Job.
Jesus was amazing and knew exactly what to do with my AC that was not working properly. He was super attentive and helpful, overall, great customer service!
Had technician .Jesus montes come to my house and repaired my air conditioning in the Attic with the correct parts and did a very good job very clean and reliable
Moises helped me out with my ac unit repair, he did an outstanding job & was very professional, I was also impressed with Mariana the lady in the office for her help & great offers. I highly recommend to anyone who needs repairing to reach out & get helped with their AC.
Se me descompuso mi aire y no encontraba alguien que pudiera atender rápido pero hablé con el señor Moises y ellos en menos de 24 horas arreglaron mi aire👏🏻
I wish I could give more than 5 stars . Moises was very knowledgeable, experienced and professional. I will definitely continue to use their service and will recommend to everyone! Thank you!
Octavio Deleon did an amazing job at repairing my a/c unit. He was amazing very nice and super helpful and got it all done fast too.
I really have thank Moses for helping to repair my A/C system after dealing with the sweltering heat for so long. I really appreciate there quick service after others said it would take a few days to get out there. I would definitely say it was worth the price.
I used Promise Heating and Air and both Jesus and Moises did an excellent job installing my A/C unit. They were very professional and explained to me everything very well that whats going on with my AC. They also made it to my house right away. They provided different level and price of solutions.I feel they are…
Outstanding service. Honest and helpful. Great job explaining the repair work. Highly recommend.
AC suddenly stopped working, called company and was scheduled for prompt service. They kept me informed every step of the process until completion. Repairman was courteous and professional. I would recommend and use again.
Jesus and Moses installed a new system at my little 1928 historic renovation project. When there was trouble the this summer, Tiffany scheduled Jesus to come the next day, and the fix (a bad capacitor) was simple, he was here a half hour, and everything was under the OEM warranty. What a great team!
Jesús showed up in the window of time provided. He was friendly & expedient and got the system back on line within the hour. Did a full inspection and summer maintenance before leaving. Very pleased & fully recommend supporting this local family owned company.
Arrived on time and did an excellent job! Octavio did a great job and explained everything to us.
Today Josue Cruz came out to fix my heater and he had it up an running so quickly. He was very friendly and professionally and answered all my questions. I would definitely continue to call on this company when ever I need any repairs.
Very professional company. Always prompt on getting to the home. Great communication. Would highly recommend.
Rating only, no written review.
Rating only, no written review.
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Blue = Promise, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
