How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPromise Heating & Air
Better than 91% of HVAC contractors · #6 of 67
Promise Heating & Air for heating system repair
Clear ✕All 15 Google reviews tagged “Heating system repair”
Jesus went above and beyond “fixing” the mini-split in my central Phoenix rental! Plus he did a little re-education in teaching me how to properly use the whole system, great tech & all around a wonderful customer service attitude!! Would definitely recommend him & the company!
I can’t say enough good things about Promise Heating and Cooling and especially Jesus. From start to finish, Jesus was professional, honest, and incredibly knowledgeable. He took the time to explain what was going on, walked me through my options without any pressure, and made sure everything was done right the…
Updated, another great experience. Jesus and Ridge were exceptional. Answering all my questions and explaining all that was performed. Great experience! 10+ Stars Fantastic customer experience and service ! Marianna was wonderful explaining step by step how…
Jesus was professional and low pressure. Pointed out things I should be doing to maintain the AC unit.
Called me back after hours and they came to us early the next morning and got us back up and running. Very friendly and helpful!
Jesus was AMAZING!!!! Personable, professional, so nice and very helpful. Marianna whom I spoke with over the phone was equally as amazing, wouldn't even be mad if something else broke on me lol
Awesome company! We originally hired Promise Heating and Air when we were remodeling our home and needed to replace our complete duct system. The team was very professional and punctual, one of the best companies we used for our remodel. After our great experience we signed up for their ongoing maintenance plan and…
La promesa es una compañía Bien profesional,rápido,eficientes y amable.. Los recomiendo 100%
These guys are amazing! Jesus was able to fit me in in the same day even though it wasn't an emergency and was able to fix the issue even though they stopped selling parts for this model long ago. My normal AC tech want available and with four AC units and heaters I always need someone reliable to call. Thank you…
Today Josue Cruz came out to fix my heater and he had it up an running so quickly. He was very friendly and professionally and answered all my questions. I would definitely continue to call on this company when ever I need any repairs.
The service was great and they were friendly and very professional.
Very professional company. Always prompt on getting to the home. Great communication. Would highly recommend.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
vs category
Blue = Promise, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
